Fernando Diaz

Outstanding Customer Service – Above and Beyond! I recently purchased a driver-side sun visor from the Infiniti of Norwood parts department and tried to install it myself in the parking lot. Unf I recently purchased a driver-side sun visor from the Infiniti of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help. Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (I hope I have his name right) to take my car into the service bay and had a technician finish the installation for me. The whole process took less than ten minutes, and when I offered to pay for the labor, Dominique politely refused. It’s rare these days to find such genuine, helpful service, especially for something small. Their professionalism and kindness made a huge impression on me. I’ll definitely be coming back here for future service and highly recommend Infiniti of Norwood to anyone who values great customer care. Thomas A satisfied G37xS owner More

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Very friendly staff and easy to work with. The service and sales departments are excellent. The service and sales departments are excellent. More

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Jim and Fernando delivered top notch customer service! They explain everything that was done to my car and now is driving so well. I’m super happy! They explain everything that was done to my car and now is driving so well. I’m super happy! More

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Best service in Massachusetts. Great team, very professional. Best in class management team. Always honest. I will only bring my car to Infiniti of Norwood. Great team, very professional. Best in class management team. Always honest. I will only bring my car to Infiniti of Norwood. More

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Great customer service very fast my advisor was on point I will definitely bring my car back I will definitely bring my car back More

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The place is the best in Customer service, very clean and the staff are very careful at every detail when they service you car I will definitely be back in this dealer to service my car and the staff are very careful at every detail when they service you car I will definitely be back in this dealer to service my car More

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They are very and good. I like this place and the service they’ve have provided. they’ve have provided. More

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Anthony Chirico, Fernando Diaz & Anthony Tippett Jr. , I've always had great experience with them. Seem to be very knowledgeable and keeps you informed about your vehicle. Great job guys. I've always had great experience with them. Seem to be very knowledgeable and keeps you informed about your vehicle. Great job guys. More

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Great attention to detail! Very focused on customer satisfaction. Responsive to customer requests with short notice. A great dealership for all customers looking for quality and dependable service. satisfaction. Responsive to customer requests with short notice. A great dealership for all customers looking for quality and dependable service. More

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I have been bringing my car here for service. I always get treated well and my car has been well taken care of...prices are always fair. get treated well and my car has been well taken care of...prices are always fair. More

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