Fernando Dosamantes

Valet picked up car at my home and redelivered to my office without issues. Work done correctly. office without issues. Work done correctly. More

by jklein14 Verified Customer Verified Customer

Report | Print

I recently purchased a new Genesis G80 Electrified and have been trying to resolve three significant issues with my vehicle. Despite multiple attempts to contact the dealership, I have not received a resp have been trying to resolve three significant issues with my vehicle. Despite multiple attempts to contact the dealership, I have not received a response. I have tried to contact the dealer more than five times over the past two weeks, including a detailed email sent to the General Manager, Sales Manager, and my salesperson. My last email, which outlined the specific problems, was sent on Thu 8/7/2025 1:00 PM and has gone unanswered. The issues with my new G80 Electrified are as follows: 1. Body Panel Damage: three significant scuff and paint scratch on the passenger rear side rear quarter panel (lower plastic panel below the chrome line). Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:39 PM 2. Steering Wheel Scuff Marks: noticeable scuff marks on the leather of the steering wheel at the 6 o'clock position. Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:25 PM 3. Unidentified Object Under Vehicle: cannot identify the object but it is hanging from bottom of vehicle at approximately halfway of front driver door. Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:38 PM While I was very happy with the initial purchase process, the lack of follow-up on these critical issues is incredibly disappointing. This poor level of communication and customer service is unacceptable for a luxury brand. I am hoping the dealership will address these problems promptly. I am a new Genesis owner, and I want to be a satisfied customer. I would appreciate it if the dealership would contact me to schedule a service appointment to resolve these issues. More

by jfuster Verified Customer Verified Customer

Report | Print

Very friendly, helpful willing to work with you and your time. Very positive experience. Thumbs up. time. Very positive experience. Thumbs up. More

by acroft2003 Verified Customer Verified Customer

Report | Print

KEVIN AND HIS STAFF TOOK CARE OF MY SERVICE quickly and EASILY. I always enjoy GOING THERE EASILY. I always enjoy GOING THERE More

by tom gibson Verified Customer Verified Customer

Report | Print

We experienced an issue with our GV80 and was promptly attended to when we arrived at the dealership at 7am. The issue was resolved within an hour. Great service by a great team! attended to when we arrived at the dealership at 7am. The issue was resolved within an hour. Great service by a great team! More

by RZACHARIAS77 Verified Customer Verified Customer

Report | Print

Pleasant experience, professional & courteous staff, Fernando was great! He did a great job explaining all the functions of the new car. Fernando was great! He did a great job explaining all the functions of the new car. More

by TRUPP0 Verified Customer Verified Customer

Report | Print

Lovely dealership; must-see Genesis of Highland Park. Joey the GM was invaluable Assisting my wife with the purchase Joey the GM was invaluable Assisting my wife with the purchase More

by tom gibson Verified Customer Verified Customer

Report | Print