Fernando Lagunas
Fernando Lagunas at Victory Honda Chicago Northside

Fernando Lagunas

Service Advisor

Victory Honda Chicago Northside

6600 North Western Avenue
Chicago, IL 60645

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5.0
23 Reviews
5.0

23 Reviews

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23 Reviews of Fernando Lagunas

May 21, 2026

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Employee Rating

I have a 2009 Honda Fit sport that has been neglected for the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't More

by CHRISTOPHERWHITE6000
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 21, 2026

Victory Honda Chicago Northside responded

We’re thrilled Fernando and our team restored your 2009 Honda Fit to peak performance. It’s rewarding to know the repairs, from brakes and axle work to new plugs, coils and valve adjustment, have you feeling safe again. Thank you for trusting us with “Frank.” Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 14, 2026

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I had been going to the dealership since it was Carr's Honda Fernando Lagunas had been my service advisor for years now too More

by SAHNCBARREO1
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 14, 2026

Victory Honda Chicago Northside responded

What a pleasure it is to have served you for so many years and to know Fernando continues to take great care of your Honda HR-V. Your five-star feedback truly brightens our day. Thank you for your ongoing trust. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 14, 2026

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Clean waiting room, friendly fast service I was early for my appointment and they took me right away More

by LILAYUSEN
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 14, 2026

Victory Honda Chicago Northside responded

It’s wonderful to hear our clean waiting area and friendly, efficient service got you in right away when you arrived early. Thank you for trusting us with your Honda service. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 13, 2026

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We’ve only had great experiences with Victory Honda. Fernando in the service department was great to work with! He went above and beyond to get our car repaired and back to us as quickly as possible. He More

by JOSH.GASVODA
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Purchase Time
Recommend Dealer
Yes
May 13, 2026

Victory Honda Chicago Northside responded

Thank you for praising Fernando’s efforts and our service team’s communication. We’re pleased he coordinated with your insurer and found inventive solutions to get your Honda repaired quickly. We appreciate your continued trust and look forward to serving you again. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 10, 2026

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Great dealership! Very clean and good communication. Customer service went above and beyod. Thank you! More

by CALVIN.SUNGLAO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 10, 2026

Victory Honda Chicago Northside responded

We're thrilled to hear you found our facility clean and our communication clear. Thank you for noting our team's service that went above and beyond. Enjoy your new Honda Insight. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 06, 2026

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Good experience with the staff, it just always takes so long to get an oil change More

by JASONCOX76
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 07, 2026

Victory Honda Chicago Northside responded

Jason, thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. We do apologize for the long wait time and appreciate your patience. If there is anything we can assist you with in the future, please let us know. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

May 01, 2026

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They said they checked the break pads but another location the next day said I'm about to eat through the routers. The inside of the car was left dirty and dusty from the work performed More

by COLLMCGOVS
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

May 04, 2026

Victory Honda Chicago Northside responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 30, 2026

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Always helpful & friendly. Provide updates to the next service repairs I will need. Waiting area is always clean too. More

by MSTOVER218
Recommend Dealer
Yes

Other Employees Tagged: Fernando Lagunas

Apr 30, 2026

Victory Honda Chicago Northside responded

It’s great to hear our team made your service visit friendly and that our clean waiting area met your expectations. We’re glad the updates on upcoming service needs kept you informed. We look forward to helping keep your Honda running smoothly on your next visit. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 29, 2026

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I have always felt very well cared for at the Honda victory dealership. Friendly, competent, and great communication through texts. More

by billmeier1947
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 29, 2026

Victory Honda Chicago Northside responded

Thank you for choosing Honda and sharing your experience. We’re delighted to know you felt well cared for and appreciate your kind words about our friendly service, competence, and texting updates. We look forward to supporting you with any future needs. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

April 24, 2026

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Had to bring my car in 3 times because the techs had trouble hearing the noise I did. It was frustrating but Fernando went above and beyond to be sure my car was taken care of and safe. Got me a court More

by JILLGOSSETT241
Recommend Dealer
Yes
Apr 24, 2026

Victory Honda Chicago Northside responded

Your patience during those return visits made a difference. We’re pleased Fernando secured a courtesy car and ensured the noise issue was thoroughly addressed. It’s great to hear your vehicle is back to safe, dependable performance. Peter Gabriel General Manager peter.gabriel@victoryhonda.com

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