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Fernando Lagunas
Fernando Lagunas
Service Advisor
Victory Honda Chicago Northside
6600 North Western Avenue
Chicago, IL 60645
30 Reviews
30 Reviews
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30 Reviews of Fernando Lagunas
July 11, 2026
Fernando kept me informed about what was happening and the waiting area was ok Sadly there was no air conditioning in the waiting area but we survived the waiting area was ok Sadly there was no air conditioning in the waiting area but we survived More
by Dsecor8230
Verified CustomerOther Employees Tagged: Fernando Lagunas
July 06, 2026
Really positive service experience working Mike and Fernando. Very personable and knowledgeable. Made for a smooth experience at a quality dealership. Fernando. Very personable and knowledgeable. Made for a smooth experience at a quality dealership. More
by MPURSZKE
Other Employees Tagged: Michael Hua
June 18, 2026
Fernando was incredible. Knowledgeable and explained everything to me clearly. The team went the extra mile for me. He should receive a large cash bonus as well as a really c Knowledgeable and explained everything to me clearly. The team went the extra mile for me. He should receive a large cash bonus as well as a really cool Honda hat. More
by ASHLEY.ALT
June 02, 2026
Communication was insufficient and there was no follow-up on questions concerning requested parts. There should have been better communication from the advisor to the customer on car status and better follow on questions concerning requested parts. There should have been better communication from the advisor to the customer on car status and better follow through on parts the customer requested to purchase. More
by Muribej
Other Employees Tagged: Fernando Lagunas
June 02, 2026
Excellent! Friendly, courteous, informed, thorough. Work completed within given/expected time if not sooner. Pleasant. Great customer service Friendly, courteous, informed, thorough. Work completed within given/expected time if not sooner. Pleasant. Great customer service More
by marchia3
Other Employees Tagged: Fernando Lagunas
May 21, 2026
I have a 2009 Honda Fit sport that has been neglected for the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't cheap after all.. I made a leap of faith and decided to trust Victory Honda's Fernando to bring of car 'Frank' back. They delivered! Everything from our breaks, axil to all new plugs Coils, valve adjustment and a bit more. Our car performs like new and most importantly we feel safe. Thank you Fernando.. Thank you to the entire team at Victory Honda! More
by CHRISTOPHERWHITE6000
Other Employees Tagged: Fernando Lagunas
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