Fernando Lagunas
Service Advisor
Victory Honda Chicago Northside
6600 North Western Avenue
Chicago, IL 60645
23 Reviews
Write a Review23 Reviews of Fernando Lagunas
May 21, 2026
I have a 2009 Honda Fit sport that has been neglected for the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't the past 5 years. I tried being a frugal as possible and probably was creating more problems than solutions. And going to the cheap mechanics wasn't cheap after all.. I made a leap of faith and decided to trust Victory Honda's Fernando to bring of car 'Frank' back. They delivered! Everything from our breaks, axil to all new plugs Coils, valve adjustment and a bit more. Our car performs like new and most importantly we feel safe. Thank you Fernando.. Thank you to the entire team at Victory Honda! More
Other Employees Tagged: Fernando Lagunas
May 13, 2026
We’ve only had great experiences with Victory Honda. Fernando in the service department was great to work with! He went above and beyond to get our car repaired and back to us as quickly as possible. He Fernando in the service department was great to work with! He went above and beyond to get our car repaired and back to us as quickly as possible. He interfaced directly with insurance, was extremely communicative through the entire process, and found creative solutions when a part was on back order. He’s why we’ll keep coming back. Thanks for your help Fernando and team! More
May 10, 2026
Great dealership! Very clean and good communication. Customer service went above and beyod. Thank you! Very clean and good communication. Customer service went above and beyod. Thank you! More
Other Employees Tagged: Jeric Calma, Michael Hua, Steven Lu, Irene Jaimes
May 01, 2026
They said they checked the break pads but another location the next day said I'm about to eat through the routers. The inside of the car was left dirty and dusty from the work performed location the next day said I'm about to eat through the routers. The inside of the car was left dirty and dusty from the work performed More
Other Employees Tagged: Fernando Lagunas
April 24, 2026
Had to bring my car in 3 times because the techs had trouble hearing the noise I did. It was frustrating but Fernando went above and beyond to be sure my car was taken care of and safe. Got me a court trouble hearing the noise I did. It was frustrating but Fernando went above and beyond to be sure my car was taken care of and safe. Got me a courtesy car and kept it until he knew it was fixed. Can't express my gratitude enough that it was taken seriously and my car is ok. More

