Floyd Pilley

Good customer service, but at times reps forgot about inquiries about our vehicles. People with appointments seemed to have extended wait times. inquiries about our vehicles. People with appointments seemed to have extended wait times. More

by CANDIEGRL Verified Customer Verified Customer

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The manager really went above and beyond to resolve my issue with the neglect on the part of an employee. issue with the neglect on the part of an employee. More

by verylessie Verified Customer Verified Customer

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Much better Done Much better since Rene became the service manager. Customer service and quality work is the new normal. service manager. Customer service and quality work is the new normal. More

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Ashley was awesome! Great customer service! I would recommend Southern Hyundai again and again. Excellent! Great customer service! I would recommend Southern Hyundai again and again. Excellent! More

by KINA.SMITH71 Verified Customer Verified Customer

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They cared for my vehicle as if it were there own. I look forward to doing business with them in the future. I look forward to doing business with them in the future. More

by PASTORFLIP71 Verified Customer Verified Customer

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The waiting area was clean and well stocked. The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and The technicians were friendly and helpful. The work was preformed quickly and I was back out on the road in no time. I enjoy the free oil changes and safety inspections because I use the service shop at the dealer where I purchased the car. More

by patti.ann.1960.virginia Verified Customer Verified Customer

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I scheduled a service online and was quoted a huge price difference when I arrived at my appointment, which turned me off and forced me to get an oil change and tire rotation only. I bought my car from this difference when I arrived at my appointment, which turned me off and forced me to get an oil change and tire rotation only. I bought my car from this location back in 2016 so I’ve been customer for almost 10 years. I don’t think it’s good customer service to not know what service has already been performed when all of your maintenance has been done at this establishment. I paid for a tire rotation but I’m convinced that was not done. Just a rip off and not good customer service at all! More

by DEALSTON Verified Customer Verified Customer

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Good customer service and fast responding I bay my car they did great job thank you !! they did great job thank you !! More

by Beneazeb Verified Customer Verified Customer

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Would you to be able to call the dealership service, sorry can’t do that. Do you expect a call back, good luck. Do you expect them to know what they ordered for your car, apparently not. Would you expec sorry can’t do that. Do you expect a call back, good luck. Do you expect them to know what they ordered for your car, apparently not. Would you expect the service manager to do better than the advisors, yeah that didn’t happen either. Glad my other car is a Honda. More

by MSLADY130 Verified Customer Verified Customer

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Everyone I spoke and worked with was very pleasant and helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This helpful last Thursday. Our car was purchased from this dealership in July 2023. Therefore I have dealt with servicing my vehicle several times. This group of staff in the service department that worked with me on Thursday was a big improvement compared to the group I dealt with previously before last week's visit. Everyone was courteous, friendly and prompt. I used to dread having to go to this dealership because the interactions with the staff had not been pleasant. But now It seems to be better organized and the people working there care about giving the best service possible. More

by LMFLORY Verified Customer Verified Customer

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