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Frances Von Poppe
Frances Von Poppe
Service Advisor
Matthews KIA of Blakely
3007 Scranton Carbondale Hwy, Suite 101
Blakely , PA 18447
6 Reviews
Dealership Experience
11 mos
Industry Experience
8 yrs, 3 mos
6 Reviews
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6 Reviews of Frances Von Poppe
August 04, 2025
Brian Houlihan was very professional and kept me informed throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to spea throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to speak to Brian, they were quick to forward my call to speak with him. At the time when I picked up my car after all repairs were completed, Francis was very thorough in explaining to me all the work that was done on my vehicle. When I picked up my car and before I pulled out of the lot, I noticed that my air conditioning was not working properly. I spoke to Austin about it and he had one of the technicians take a look at it right away. The air conditioning system had air in the line and it was taken care of immediately and my air conditioning was working properly. Thank you Matthews KIA and staff for everything you guys all did for me. You turned a very bad situation into a very pleasant experience. Thanks again for everything!!! More
by EJTORRES4
Verified CustomerOther Employees Tagged: John Salinas, Brian Houlihan, Austin Devine
July 18, 2025
I wish I would've bought my car here. Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it happened again so bought it to Matthews and they actually fixed the problems. I will always have my car serviced here More
by amybrown215
Other Employees Tagged: Austin Devine , I want to say Frank
July 02, 2025
Frances was very informative as to my next appt. for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opi for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opinion. More
by genaj44
Other Employees Tagged: Justin Masters, Rich Washner
June 16, 2025
Starting to feel that they are just looking to sell parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. More
by mdburkepa
Other Employees Tagged: Brian Houlihan, Austin Devine
April 12, 2025
Brian is awesome, you couldn't ask for a better service advisor! He will take care of you. advisor! He will take care of you. More
by tav164
Other Employees Tagged: John Salinas, Brian Houlihan, Austin Devine
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