Frank Dwyer

Worst experience ever. Lafontaine Farmington is horrible. I Was a regular customer to this lafontaine @ Farmington hills. I gave my car for 80000 miles service and I had told them about the some chucking nois I Was a regular customer to this lafontaine @ Farmington hills. I gave my car for 80000 miles service and I had told them about the some chucking noise. I got a call exactly after a week telling my car is ready for delivery. I asked for the total amount on call. When the agent told it's 0$ I knew something is wrong. Actually they forgot to service my car even though they kept it for a week. But still they told me to collect it and I reached there after 2 hours and they say my car was serviced and ready for delivery. But I noticed it wasn't washed. When I asked they started looking each other which was insane. My car was more dirty then ever. But I still paid 450$. 1 week later my car giving me notification telling tire pressure critical. They not only forgot to wash my car they forgot to check tire pressure. I strongly feel they did nothing. No one even cares what u going through. Such a horrible place to get your car serviced. All the Good reviews they have am sure it's from their employers. I strongly recommend to avoid this fake dealer. More

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Buying Certified Pre Owned Volvo I had an excellent sales experience at La Fontaine. Contrary to my past experience at other dealerships, there was no overbearing sales pressure from I had an excellent sales experience at La Fontaine. Contrary to my past experience at other dealerships, there was no overbearing sales pressure from the Sales Rep Tom Msrvoso or anyone else at the dealership. After the sale there were two "glitches," and Tom acted as my advocate to ensure that the problems were solved in an excellent manner. I would highly recommend Tom and the entire La Fontaine team. More

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Low pressure, nice guys Tom was very knowledgeable and did not pressure my family. He was available for questions, very pleasant and worked around our schedule. The rest of t Tom was very knowledgeable and did not pressure my family. He was available for questions, very pleasant and worked around our schedule. The rest of the team (agron and Kyle) were kind and helpful. More

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The sales representative Kyle is very kind and helpful Kyle assisted ordering the car and tracking the progress and many more all with warm manner and professional knowledge. Agron the financial advisor he Kyle assisted ordering the car and tracking the progress and many more all with warm manner and professional knowledge. Agron the financial advisor helped locking the best deal. I really appreciate their help. More

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New XC90 We are delighted with the knowledge and expertise of staff which helped us make the decision to purchase our car! We couldn't be happier with the dea We are delighted with the knowledge and expertise of staff which helped us make the decision to purchase our car! We couldn't be happier with the dealer and strongly recommend purchasing your car at LaFontaine. More

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Professional and Attentive to your needs. I started at Sesi Motors Dealership in Ann Arbor it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look a I started at Sesi Motors Dealership in Ann Arbor it was the closest one to my home. I spoke to a sales person on the phone but needed to take a look at the car I was inquiry about. I showed up a week later to look at the Volvo XC 90 and went to the salesman I spoke to over the phone. He was surprised to see me and did not remember talking to me. It was a very awkward first impression. I did most of the leg work asking question about the car and then asking if I can see it and then asking if I can get my car appraised. Again very uncomfortable because I was not getting my questions answered nor did I felt like he was taking care of me. I even felt as though he did not care if I bought a car at all. I left the dealership with absolute certainty I would not purchase a car through them. When I found this dealership the salesman was excellent and professional. He gave me more information which help answer all my questions; even the ones I didn't ask. There was water bottle there for my son who was thirsty and everything looked clean and professional. My husband and I spent over two hours at the dealership; when even test drove the XC 90. It turned out we placed a special order on the vehicle because it was too good to turn down. The Volvo XC 90 sells itself; lets be honest. The car is top notch! However, the sales person will make all the difference of where the consumer will purchase their car from. I would recommend this dealership to everyone because customer service is crucial in this day and age. More

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