Frank Ferguson

They change numbers on the vehicle after you are interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they added $1000 to the advertised price . Watch your paperwork . If they do this online what do they do when they get you talking to a fast talker doing paperwork. I’m sure he says just sign here and initial there . More

Report | Print

Terrible experience. The worst place to buy a new car. Darrell ignored my questions. I was not impressed with Frank the manager. The new car was in the service shop for 3 The worst place to buy a new car. Darrell ignored my questions. I was not impressed with Frank the manager. The new car was in the service shop for 3 days just to rotate the tires. They never called to tell me it was done. More

by JPIATT6786 Verified Customer Verified Customer

Report | Print

Thank you Frank Frank Furguson was very patient and kind as we worked through our vehicle purchase and trade in. He was a pleasure to work with. We are pleased with o Frank Furguson was very patient and kind as we worked through our vehicle purchase and trade in. He was a pleasure to work with. We are pleased with our new vehicle. More

by nancyforgy Verified Customer Verified Customer

Report | Print

Great Ser Great Service with a smile did great with my car I will be back price was good timing was go I didn't wait all day Great Service with a smile did great with my car I will be back price was good timing was go I didn't wait all day More

by rosewest548057 Verified Customer Verified Customer

Report | Print

Extended warranty dishonesty. Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Ma Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Manager said extended warranty was 1600 when actually after i reviewed paperwork at home it was 3600. Alot of difference. Honesty was lacking. More

by Spamisawful Verified Customer Verified Customer

Report | Print

2018 Jeep Wrangler Rubicon I worked with quite a few people at this dealership, in particular Frank Ferguson and Darrell Simmons. The entire encounter was extremely well handled I worked with quite a few people at this dealership, in particular Frank Ferguson and Darrell Simmons. The entire encounter was extremely well handled and positive, I never got the "salesman" feeling from anyone there. I worked with someone over at Joe Machens Toyota when I was looking for a new car and was pressured to buy the entire time. I never got that feeling at all from anyone at Joe Machens Jeep. Darrell Simmons said, "We sell cars today, we have to sell them next week, we have to sell them next month. No worries." All around great experience, thanks for the Rubicon, I love it. More

by dptdmb Verified Customer Verified Customer

Report | Print

A.D.'s the man! It was my first time purchasing a vehicle and the whole team at Machens Jeep helped me find the right car at the right price. Couldn't be happier with It was my first time purchasing a vehicle and the whole team at Machens Jeep helped me find the right car at the right price. Couldn't be happier with my selection and the deal they were able to give me! Met all of my needs for vehicle requests and financing options. Special thanks to A.D. Hamilton Jr.! He's the man! More

Report | Print

Poor customer service My husband and I went to buy a Jeep Renegade. This was on April 20th and we just received our paperwork today. We were told it would be at our house i My husband and I went to buy a Jeep Renegade. This was on April 20th and we just received our paperwork today. We were told it would be at our house in 7 to 10 days and it did not come until we had to repeatedly call and text for it. My son is graduating in 3 days and needless to say sitting at the DMV is not my idea of a way to spend my time right before a graduation. When we picked up the Jeep it had a low tire and all they did was put air in it. And ended up needing to be repaired. The customer service was beyond subpar. I called up to speak to a manager and then was put on hold for 15 minutes. Anyone that has a job knows that being on hold for 15 minutes can really eat up your day. There are many other things that were not professional at this dealership. We also haven't received our floor mats or are owners manual that we requested several weeks ago. The follow-through is not their strongest point. I do appreciate my car but the service was not great More

Report | Print

Great experience! Everyone has been so helpful from the beginning of my buying process and far beyond closing. I will be buying my cars there in the future! Everyone has been so helpful from the beginning of my buying process and far beyond closing. I will be buying my cars there in the future! More

Report | Print

Purchasing a Vehicle at Joe Machen's Chrysler Dodge Jeep Ram After perusing the online inventory, I was put into contact with Frank Ferguson. Frank worked to find the best deal possible for us even before we met After perusing the online inventory, I was put into contact with Frank Ferguson. Frank worked to find the best deal possible for us even before we met in person. Once we were ready to go the dealership, Frank did not pressure us to buy a vehicle on our first visit. In fact, we discussed more options, took a test drive, had our trade-in appraised, and then left. Given Frank's kindness and genuine nature, coupled with quality vehicles, we came back a few days later to purchase. Frank and staff were fantastic throughout the entire process. More

Report | Print