Frank Kelly
Frank Kelly at Spitzer Jeep RAM Brook Park

Frank Kelly

Service Manager

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

Contact Me
3.9
11 Reviews
3.9

11 Reviews

Write a Review

11 Reviews of Frank Kelly

January 28, 2026

Dealership Rating
Employee Rating

Service department care about customers. Work is done in a timely manner. The service Manager Frank care about your vehicle and makes sure the work is complete. Great Service More

by ewb4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for choosing Spitzer Jeep RAM Brook Park. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 21, 2026

Dealership Rating
Employee Rating

Lack of accountability. Unprofessional manager which leads to unprofessional employees. Uncommunicative. Sales dept is great. Service is lacking. More

by cgeballa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2026

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 20, 2026

Dealership Rating
Employee Rating

Always responsive and amazing, easy to work with will always go to this service center More

by Softballs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 10, 2026

Dealership Rating
Employee Rating

Excellent service, was completed at the exact time he said it would be and brakes are perfect More

by mandieandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Tillman, Christina Taylor

Jan 10, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jan 10, 2026

mandieandrews responded

Verified

December 10, 2025

Dealership Rating
Employee Rating

Great dealership so easy to work with! Very kind and a lot of smiles at the dealership More

by PAULDOUGLASW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2025

Dealership Rating
Employee Rating

Very great customer service n greetings was excellent and the wait time was quick and great thanks for getting my car fixed thre right way More

by pimpin55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell, Ariel Albores

Dec 08, 2025

Spitzer Jeep RAM Brook Park responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Jeep RAM Brook Park!

November 22, 2025

Dealership Rating
Employee Rating

Everyone in the service department were very knowledgeable and friendly. There was a slight problem getting the new tire that I needed. But they promptly took care of me and detailed my car for More

by bneid686
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Nov 22, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 13, 2025

Dealership Rating
Employee Rating

Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs. More

by Tonyscina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 11, 2025

Dealership Rating
Employee Rating

I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi More

by e.neiner27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Wilson, Jim Crail, Kim Boutell, Sean Mangan, Laura McKinley, Marangelis Fontanez , Victoria Denis, Noah Linen, Joseph Smakula

Nov 14, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 09, 2025

Dealership Rating
Employee Rating

Courteous, knowledgeable staff in the service department. Very pleased with the professionalism and ease of getting repairs done. More

by lconrad55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Spitzer Jeep RAM Brook Park responded

Thanks for sharing about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!

1

Dealership Inventory (277 Vehicles)

new 2025 Jeep Grand Cherokee car, priced at $37,230
2025 Jeep Grand Cherokee
new
Diamond Black exterior
Automatic
Four-wheel Drive
new 2025 Ram 1500 car, priced at $47,435
2025 Ram 1500
new
Hydro Blue Pearlcoat exterior
Automatic
Four-wheel Drive
used 2023 Chevrolet Silverado 1500 car, priced at $38,610
2023 Chevrolet Silverado 1500
used
Black exterior
Automatic
Four-wheel Drive
used 2022 Ram 1500 car
2022 Ram 1500
used
Delmonico Red Pearlcoat exterior
Automatic
Four-wheel Drive
new 2026 Jeep Gladiator car, priced at $46,375
2026 Jeep Gladiator
new
Hydro Blue Pearlcoat exterior
Automatic
Four-wheel Drive
used 2022 Jeep Cherokee car, priced at $25,593
2022 Jeep Cherokee
used
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive