Lexus of Smithtown

This dealership is a compilation of crooks. I recently leased a vehicle from them and in the fine print of the lease paperwork they inflated the Agreed Upon Value of the Vehicle (Lease item #13 I recently leased a vehicle from them and in the fine print of the lease paperwork they inflated the Agreed Upon Value of the Vehicle (Lease item #13) by over $1000 above what we discussed. Since I signed the lease, they said I had no standing. More

I have been a loyal Lexus of Smithtown customer for many years. My Lexus RX350 is an excellent car, in great condition. However, for the last few years, every time there was an inspection and / or oil chang years. My Lexus RX350 is an excellent car, in great condition. However, for the last few years, every time there was an inspection and / or oil change - "upcoming" problems were detected. There were significant costs involved. The customer service representative is always professional, courteous and efficient. I will reconsider bringing the vehicle to Lexus of Smithtown for inspections and simple oil changes. An oil change and inspection are all that was needed. Disappointed. More

Stellar experience overall from start to finish at Lexus of Smithtown with Gloriana and Denise of Smithtown with Gloriana and Denise More

I bought my Lexus July 2017. I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would sugges I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would suggest all the work that needed to be done according to mileage. In April of 2024, I had a problem. My carpets were wet, and my radio amplifier did not work. The problem was clogged sunroof drains. It flooded my car. I was handed an estimate of $8,821.93 for carpet, padding, mold, and amplifier. I have looked over all my invoices for 7 years. Not once did they clean the drains or inform me that I needed to do it. It was not in the owner's manual. I spent $5,865.36 at that dealership for service in those 7 years. I sold the car at a loss and got a Nissan. I am so disappointed because I loved that car. Just a warning about checking your sunroof drains. The agents should take note. More

I had the pleasure of working with salesman Bill Pottetti who (after securing my downpayment) locked my car into Fort Knox until all the paperwork was completed. I managed to get the last red Lexus NX; ther who (after securing my downpayment) locked my car into Fort Knox until all the paperwork was completed. I managed to get the last red Lexus NX; there were a slew of customers who wanted it. The entire process was painless, and that's saying a lot. Bill had Milano cookies and pistachio nuts on hand (never car shop while you're hungry!) during the signing process. Overall, a wonderful experience. More

BOUGHT SUV MAY 2024. can’t say enough about how great this experience was. This is our third purchase from Lexus Of Smithtown. our sales rep Fahad Tariq was knowledgable can’t say enough about how great this experience was. This is our third purchase from Lexus Of Smithtown. our sales rep Fahad Tariq was knowledgable, helpful, and I would highly recommend his assistance to anyone purchasing a vehicle from Lexus of Smithtown More