Frank Seitz | Page 13

They were very nice and they did everything I needed them to do, however, when it came to keeping me updated, I had a hard time. I would have to call several times before anyone would call back, if anyone ca to do, however, when it came to keeping me updated, I had a hard time. I would have to call several times before anyone would call back, if anyone called me back. But the work is good and my car runs now so I really can’t complain too much. More

by Bakedpotato405 Verified Customer Verified Customer

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Tulsa Hyundai gives very good service. Each time, I have taken my car in. The work is thorough. Never had any problems. Each time, I have taken my car in. The work is thorough. Never had any problems. More

by liz_dewitt Verified Customer Verified Customer

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I didn't have a good experience at all paid $99. 95 for a diagnostic thats not the problem, my keys, paperwork and car got lost, my car was there 2 weeks no one called to let me know anything I calle 95 for a diagnostic thats not the problem, my keys, paperwork and car got lost, my car was there 2 weeks no one called to let me know anything I called to check on it sent to voice-mail no return call.I went there and someone told me the advisor I had quit, so I got lost in the system.I am not a satisfied customer at all.I had my brother call to see how much it would cost for the issue that was suppose to be wrong with my car and they gave him a cheaper price maybe since I'm a female they feel they can charge me more,but I feel discriminated to be honest. I have had other problems with Tulsa Hyundai service, but I pray for them to be fair. More

by TSMCKINNEY03 Verified Customer Verified Customer

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The work done is solid. That said, communication was a huge issue during my last service. I had no idea what was going on, and I was unable to reach anyone for days despite That said, communication was a huge issue during my last service. I had no idea what was going on, and I was unable to reach anyone for days despite calling and leaving messages. That was frustrating. There is a new small scratch on my car that wasn't there. I can't prove it so didn't bring it up. I have also had issues brought up in the past that ended up not being checked so far as I can tell as the issues persist. One good thing from my last service was Frank, the manager. He was trying really hard I could tell. Helped me with a loaner which was necessary since I didn't have a car from 2 weeks. My first service consultant didn't offer, and said it wasn't possible when I asked. More

by drobinett Verified Customer Verified Customer

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Our Santa Fe 2. 0 had a knock sensor fault. Tulsa Hyundai replaced the engine under warranty in 3 weeks and everything has been working great. Glad we decided to go h 0 had a knock sensor fault. Tulsa Hyundai replaced the engine under warranty in 3 weeks and everything has been working great. Glad we decided to go here. More

by DAVID@TULSATANKLESS.COM Verified Customer Verified Customer

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The service department is really improving! Finally, some good customer service even with the construction going on. Finally, some good customer service even with the construction going on. More

by JAS119671 Verified Customer Verified Customer

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Worst dealership, crooked thieves . Would never do business with. Took my down payment and sold me a lemon. Car lasted 18 days before the engine light came on. Car had over $8k in is Would never do business with. Took my down payment and sold me a lemon. Car lasted 18 days before the engine light came on. Car had over $8k in issues on a $5k car. Oh and had to just pay $162.50 at service for diagnostic fee on a car they knew xxxx well was a lemon. My hope is then go belly up. Screwed me so screw you!! I would recommend 0 stars but it is not an option More

by eterry0 Verified Customer Verified Customer

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Tulsa Hyundai is the most disorganized business I’ve ever dealt with in my life. Dead serious. From buying the car to getting it serviced here, friends and family have literally laughed at me for how much le dealt with in my life. Dead serious. From buying the car to getting it serviced here, friends and family have literally laughed at me for how much leeway I’ve given them. They had my car for 6 weeks and the issue is still unresolved, apparently changed the catalytic converters to improve the issue I’m having but after picking up the car twice now, the issue is still unresolved. They said multiple times that they checked the car before giving it to me, which they didn’t because it only took 10-15 minutes of the car being on to realize the issue. The car has the notorious rod bearing failure that most Hyundai’s suffer from and I almost feel like they’ve been beating around the bush to replace the engine. My service advisor is very kind when we do talk, but getting a hold of anyone there is almost impossible. When I ask questions, I feel like I’m being a burden, but if I don’t ask enough I feel like I’ll never actually know what’s going on. I feel very left in the dark with them. I don’t believe I can trust them with my car from this point on. They are obviously short-staffed and under construction, which I understand the mental strain of that on everyone, but that doesn’t excuse customers having no clarity of what’s happening with their car and when it’ll be done. I was given a loaner when I brought the car back the first time, which was lovely and appreciated, but I heard nothing from them for two weeks until I randomly decided one day to ask where my car was, and it was magically done that day. I only hear from them when it’s time to pick up the car. As someone who heavily relies on their vehicle and doesn’t have the resources to rent or obtain other car on their own, it has made my life incredibly difficult for the past 2 months. I dread having to attempt to get a hold of them because I know I’ll be ignored. I’m still waiting for a text back from when I spoke to my advisor 4 days ago. In conclusion, I don’t know if returning is in my best interest, and I’m needing receipts and paperwork from them that I don’t even want to ask for, because I don’t want to wait days and days to hear back. Stay clear of them at least until they sort things out. This was the worst experience with a business I’ve had. More

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under the circumstances of the construction of the building getting a face lift staff gave great service ❤️ building getting a face lift staff gave great service ❤️ More

by Markia.mcdade Verified Customer Verified Customer

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The management of Tulsa Hyundai proved to me that they are committed to a great ownership experience. are committed to a great ownership experience. More

by Johnbil532 Verified Customer Verified Customer

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