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Frank Wallace
Frank Wallace at Walt Massey Chevrolet Marion

Frank Wallace

Sales Manager

Walt Massey Chevrolet Marion

6601 Interstate 55 Access Road
Marion, AR 72364

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3.8
9 Reviews
3.8

9 Reviews

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9 Reviews of Frank Wallace

July 25, 2025

Dealership Rating
Employee Rating

I was sold a truck with a 6. 2 engine two weeks before recall. Dealer (Frank Wallace)had to know there was a problem with those engines. Should have not sold me a vehicle with kn More

by ynelson2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: David Mckee, Amber Barnes, Robert Brown

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Jul 28, 2025

Walt Massey Chevrolet Marion responded

We understand your concerns and appreciate you taking the time to share them. While the timing of the recall was unfortunate, we want to assure you that your feedback has been taken seriously. Our General Manager, Dan Schian, has spoken with you personally to help address your concerns, including offering a goodwill gesture and ongoing direct support. We value your loyalty over the years and are committed to earning back your trust moving forward.

Jul 28, 2025

ynelson2 responded

More information regarding this. I went to the dealership a couple of times inquiring about the recall. I didn’t want to risk driving an unsafe vehicle. I was told they could not do it yet. Being GM’s patch was changing the oil to a higher viscosity engine oil. I went to the dealer again on July 2, 2025 to inquire about the recall. Once again I was told, cannot do it. I asked the get the oil changed to the recommended oil. I was told they could not do it. So I approached the man that sold me the truck. He offered me $12K less than I paid for it. Keep in mind that it is less than three months since I bought it and has only 2,500 miles. He finally said he could offer $50k. A $10k hit. I traded the defective vehicle out of fear of driving it. So last week, General Manager Dan Schian calls me and offers me $500 to make this a Holly Chevrolet review. I declined the xx goodwill offer. It started with Holly. But Walt Massey Chevrolet now owns it. That was an insult and shows total lack of integrity. And to my surprise, the Federal Safety Recall was completed the day I traded it in. How deceptive can you get. Dishonesty is not a good business practice. NTSB and General Motors will be hearing from me and possible legal counsel.

July 02, 2025

Dealership Rating
Employee Rating

I think this was the first day of the changeover. The young, eager salesmen were way too worrisome. We’ve been buying new vehicles there yearly working with Joe Roberts and Frank Wallace. I doubt tha More

by judy.manning98
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Robert Brown

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Jul 03, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your recent experience and understand how important familiarity and trust are when making a purchase. Your loyalty over the years means a great deal to us, and it’s disappointing to know we may have let you down during this transition. Dan Schian, our General Manager, would welcome the chance to speak with you directly and see how we can make things right.

July 01, 2025

Dealership Rating
Employee Rating

Excellent customer experience , they seem to be very knowledgeable about their products and customer service More

by Rlee29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Ford, Amber Barnes

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Jul 03, 2025

Walt Massey Chevrolet Marion responded

We’re glad to hear you had an excellent experience and found our team knowledgeable and customer-focused. Thanks for taking the time to share your feedback!

June 29, 2025

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Employee Rating

Took way too long, and didn’t explain the money deal properly. wouldn’t recommend More

by countsnotaryservices
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Ana Lugo, Amber Barnes

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Jul 01, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. Clear communication and respecting your time are very important to us, and we’d appreciate the chance to learn more and make it right. Please feel free to contact us directly.

June 26, 2025

Dealership Rating
Employee Rating

Very please with overall service of support team recommend Walt Massey to family and friends for buying and serving vehicles More

by jg1459911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Schian, Ana Lugo, James Ford, David Mckee, Ladarrius Woodard, Staci Brawner, Amber Barnes, Robert Brown

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Jun 28, 2025

Walt Massey Chevrolet Marion responded

We’re sorry to hear about your experience and understand your frustration. This isn’t the level of service we aim to provide, and we’d appreciate the opportunity to make things right. Please Dan Schian, our General Manager directly so we can look into this and address your concerns.

June 22, 2025

Dealership Rating
Employee Rating

They were so kind to me and helped me throughout the whole car buying process. They also helped to service my other Chevy vehicle. I love them! More

by Csmith
Recommend Dealer
Yes

Other Employees Tagged: Ladarrius Woodard, Amber Barnes

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Jun 24, 2025

Walt Massey Chevrolet Marion responded

We’re so happy to hear you felt supported through the entire process and that we could assist with both your new purchase and servicing your other Chevy. Your kind words mean the world to us—we love having you as part of the family!

June 16, 2025

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Employee Rating

Robert has always been great to my family and I. I have always recommended him to others for service. More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo, Robert Brown

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Jun 19, 2025

Walt Massey Chevrolet Marion responded

We truly appreciate your continued support and kind words about Robert! It means a lot that you’ve recommended him to others—he’s a valued part of our team, and we’re glad he’s earned your trust.

June 13, 2025

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Employee Rating

This staff has always been great! I love doing business with them and will continue doing business with them! More

by spencer.morris06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Lugo, Staci Brawner, Robert Brown

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Jun 19, 2025

Walt Massey Chevrolet Marion responded

We’re so glad to hear that! Your loyalty means the world to us, and we look forward to continuing to serve you with the same great experience every time.

June 12, 2025

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Employee Rating

Friendly employees that help you Where's your needs And a good location for me to come Get My Service work done for my vehicles More

by KEVIN.MASON02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Staci Brawner, Amber Barnes, Robert Brown

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Jun 19, 2025

Walt Massey Chevrolet Marion responded

We’re happy to hear our team has been friendly and helpful, and that our location works well for you! We appreciate you choosing us for your vehicle service and look forward to seeing you again.

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