Frank Yang

am totally shocked how this dealership even stays in business. The company that just paid $600 million better get some people in there that know what they are doing. A very good friend of mine got a jo business. The company that just paid $600 million better get some people in there that know what they are doing. A very good friend of mine got a job as a BMW sales associate. I contacted him because I have a friend that wanted to purchase a BMW X5. we put the car together and he gave us a price. Unfortunately, he left the dealership because management there was horrible. I contacted my friend and he told me to talk to Jeremy Mayoral who is a manager with BMW at Motorworks of Barrington. On Thursday, April 11, I reached out to Jeremy by phone. There was no answer so I sent him a text message since I had his cell phone number. I informed him on the situation and told him that my friend had built the car and she wanted to place the order. I asked him if he was familiar with the dealer and he said yes I will get back to you shortly. I had a group text going with the purchaser and Jeremy. The next day I sent the group message asking my friend if she had received anything from Jeremy and her answer was no. So I sent another message to Jeremy and here it is. I copied it from the text. Hi Jeremy, I just don’t understand Car Dealer. We are ready to order the car if you can’t do it or get us the info I’ll just take her over to Schererville BMW where I bought a ton of cars from. I was doing this because of Mike and I want to follow through with you. Once again, I did not hear back from Jeremy. So the following day, Saturday, April 20th I sent Jeremy a direct text message and here it is Hi Jeremy, I am texting you direct without Julie on the text. You’re making me look horrible. I’ve talked up the dealership. I worked the price. This girl is paying cash. She is ready to order the car and you are just blowing me off totally. I don’t understand car dealers. This is not the first time this is happened. I buy all high-end cars myself and I’ve had this situation before, I currently have 2023 Mercedes EQE AMG which I just got from Fletcher . I have an SL 550 and I have a two year old BMW M550. I am a car guy and I thought if I was gonna have a good relationship there I would move my business, if you don’t call me Monday, forget about it. This is really unacceptable and you are a manager? On April 23, I contacted the client relationship manager. In her defense, she was great and very nice to talk to. She was shocked as well about the situation and said that she would look into it. I received an email from her yesterday basically saying there’s nothing that she can do but we can help you out on future purchases. Why in the world would I even go back to this dealership on a future purchase my response to her was no thank you . In conclusion, Jeremy should be fired and corporate should come in there and restructure their management program. You guys lost the easiest sale in the world not calling potential clients back is not a way to run an operation. I hope corporate sees this and my yelp review and takes some action at the dealership level. You guys really screwed up and you will not get any of my business or friends or clients of mine in the future. A gentleman by the name of Alex called me from the corporate office and left me a voicemail. I tried calling him back three or four times left him a voicemail never called me back. We went to Schererville, BMW and work with Glenn Green who I have probably bought and sent him at least 30 deals. I would be careful about this dealership and purchasing a car from them And then, if there’s a problem, they will never get back to you. All we wanted to do was order the car we had the price from the dealership and we’re ready to go and put a deposit down. What kind of company does not call people back when they have a total slam dunk of a sale? 1 More

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I have purchased two vehicles from Motor Werks of Barrington. Both experiences could not have been better. Frank Yang went above and beyond by coming in on his day off to finish the sale. Barrington. Both experiences could not have been better. Frank Yang went above and beyond by coming in on his day off to finish the sale. More

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I was in the market for an used X5 M50I. Found one at this dealer in Barrington. It was a pleasure to work with Frank Yang. I was very helpful through the entire process. I highly recommen Found one at this dealer in Barrington. It was a pleasure to work with Frank Yang. I was very helpful through the entire process. I highly recommended Frank. More

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This is the 2nd vehicle I've purchased from Frank. He made such a good impression on me the first time and went back. He is extremely knowledgeable and patient as I had many questions. He got me a He made such a good impression on me the first time and went back. He is extremely knowledgeable and patient as I had many questions. He got me a great deal and I will continue to recommend him. More

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This is my second time purchasing a vehicle from Motowerks and I'm glad I did. Motowerks and I'm glad I did. More

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I recently purchased Infinity Q55 and Frank was the dealer . Mr. Frank Yang was the sales representative. he was very knowledgeable , patience , excellent communication scales , attention to detail. dealer . Mr. Frank Yang was the sales representative. he was very knowledgeable , patience , excellent communication scales , attention to detail. i enjoyed going through the process of purchasing a vehicle with the help of Frank Yang who made the process go very smooth . More

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Looked at buying another car from Motor Werks and researched the Cadillac ct4. Although, i didn't buy the CT4 after test driving it, i really enjoyed the care, patience and follow-up by Frank Yang. T researched the Cadillac ct4. Although, i didn't buy the CT4 after test driving it, i really enjoyed the care, patience and follow-up by Frank Yang. The Dealership and the people like Frank are top notch. More

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The entire purchase process was a pleasurable experience which is not easy to say for a car dealership. I would recommend Motor Werks Infiniti to anyone looking to purchase or lease a Infiniti. which is not easy to say for a car dealership. I would recommend Motor Werks Infiniti to anyone looking to purchase or lease a Infiniti. More

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Highly recommend Frank if you’re looking to buy a car. He is very knowledgeable, patient and not pushy. Great follow up both during the wait time for our vehicle as well as after the purchase. He is very knowledgeable, patient and not pushy. Great follow up both during the wait time for our vehicle as well as after the purchase. More

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Great working with Frank and his team. Easy transaction. Highly recommend this dealership. Very professionals. Dealership was clean and comfortable. Easy transaction. Highly recommend this dealership. Very professionals. Dealership was clean and comfortable. More

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