Fred Honsell | Page 21

Great service Every time I come in there for service I feel special. Everyone is so nice and friendly and I'm in and out in no time. Thanks to all the folks at Every time I come in there for service I feel special. Everyone is so nice and friendly and I'm in and out in no time. Thanks to all the folks at Spirit Dodge that's what brings my family back. More

Report | Print

Horrible service 2 month old renegade had squeaky front brakes. Brought it back to Spirit to have it taken care of. They test drove it then pulled the wheels and brak 2 month old renegade had squeaky front brakes. Brought it back to Spirit to have it taken care of. They test drove it then pulled the wheels and brakes off, found nothing. They put it all back together, after 3 hours, told me nothing was wrong with it. I test drove it with them and sure enough the brakes were still squeaking. My wife decided to call the service manager to find out why it took them 3 hours to do absolutely nothing, the service manager told her that I lied to her when I told her what happened and that they were doing work on the vehicle. When she asked why it wasn't fixed yet he didn't have a answer. They decided that I could bring it back the following week and they would try to fix it. Brought it back, was told that I couldn't have a courtesy vehicle because they didn't have any, even though the gentleman in front of me just returned one..... Sat for yet another 3 hours only to determine that they still couldn't fix the squeaking brakes, shocker. Was told that they would replace the brakes under warranty, as if they were doing me a favor. They ordered new brakes with an expected date of 3-4 days max. Never heard from them for approximately two weeks. Decided to pay them a visit in order to chase my "free" brake service. Asked the parts guy if they were in yet and he said "yes they have been sitting on the back shelf for atleast a week now". Supposedly it's being fixed as we speak. I guess we will find out. Funny thing is we are in the market for another Jeep but we sure won't be shopping at Spirit, and for any other service it CERTAINLY won't be at this joke of a service center. More

Report | Print

Incompetence at it best It's all most as if they put effort into providing terrible service. I have a 2015 Grand Cherokee. Took it in for it's first oil change - they damag It's all most as if they put effort into providing terrible service. I have a 2015 Grand Cherokee. Took it in for it's first oil change - they damaged the suspension system while on the lift. It took three hours to repair. As a concession, they offered our next oil change free of charge. Took it in to give them a second chance - this time they damaged a heat shield with the lift, then informed me that they ran out of oil after they drained my oil and refused to do recall work that needed to be done. I was stuck at the dealer until "they got more oil". Two hour visit this time in their dirty waiting room. 3 days later, the truck broken down on the road. Since they are the closest dealer to me, that's where it was towed. After getting the run around for a week, I called Chrysler corporate. They said that Spirit did not expedite the order and that they would. After 15 days, we finally got our car back and found that they once again did not perform the recall work, nor the heat shield that they damaged and that it was never ordered. Spoke with Fred at least 6 times during the 15 days and each time he assured us that would be done also. When my wife wanted to know why it hadn't been done Fred told her to "get out of the dealership and never come back". I think I'll take his advice. More

Report | Print

This was the easiest time I've had so far buying a car. Couldn't ask for a nicer group of people to do business with. A very pleasant experience all around, from everyone in every department. Highly recomme Couldn't ask for a nicer group of people to do business with. A very pleasant experience all around, from everyone in every department. Highly recommend this dealership. More

Report | Print

nice experience This is my fourth car I bought a this dealership and will continue to use them in the future. Mac Connolly is very attentive to details and does not This is my fourth car I bought a this dealership and will continue to use them in the future. Mac Connolly is very attentive to details and does not try to sell you something you don't want. More

Report | Print

2015 Dodge Dart No hassle polite the Internet price was what was advertised had a small issue with a tire two days after purchase and they took it right in and repai No hassle polite the Internet price was what was advertised had a small issue with a tire two days after purchase and they took it right in and repaired it. More

Report | Print

Going in for service I took my 2 year old Avenger in for service. While waiting, I walked over to the truck lot where I located the R/T section where there were a variety I took my 2 year old Avenger in for service. While waiting, I walked over to the truck lot where I located the R/T section where there were a variety of colors. Fell in love with the red one. Texted the hubby, he showed up, and we walked out of there, both of us, New 1500 Hemi Ram owners. Me with the red R/T of course. Our sales guy, Mac, took care of us as always! More

Report | Print

Run of the mill oil change Even though it's your mundane oil change, I'm treated like I just spent a million bucks instead of $30.00. The Express Oil Change operation is great. Even though it's your mundane oil change, I'm treated like I just spent a million bucks instead of $30.00. The Express Oil Change operation is great. In & out quickly. Everyone at the dealership, from the owners, Mike & Ron, on down is very friendly & welcoming while you're waiting for the work to be completed. Zach is always focused on taking care of the customers, first & foremost. Been working with Spirit for at least 15 years now {bought 3 Jeeps (1 "Patriot" &, 2 "Grand Cherokee Laredo Special Editions"), Dodge Avenger, Dodge Dart, Plymouth Grand Voyager and even a Mercury Sable} and it is always a pleasure doing business with Spirit and my salesman, Mike Connolly. Always bring my vehicles here for service and buy whatever parts I need, like replacement lamps, from the Parts Department. No need to go elsewhere. More

Report | Print

Awesome Great service...Fred, Eddie and Zach are great. Always courteous and helpful. Job is always done right the first time...no complaints. I can always Great service...Fred, Eddie and Zach are great. Always courteous and helpful. Job is always done right the first time...no complaints. I can always rely on them! More

Report | Print

oil change service oil change fast courteous and professional. Checked on anp approved oil deal which had been in doubt. I had one yes and one no and I needed to clear oil change fast courteous and professional. Checked on anp approved oil deal which had been in doubt. I had one yes and one no and I needed to clear this up before I proceeded. It waas cleared up and it was a happy ending to my early morning trip. More

Report | Print