Gabriel Palacios

Ocean Auto Club responded

It's wonderful to hear that our team provided such an attentive and informative experience. We're happy they took the time to answer all your questions and ensured a smooth transaction for you. We appreciate the high recommendation and hope you enjoy your new vehicle. Drive safe and we're always here whenever you need us.

Ocean Auto Club responded

Thanks for your review and for bringing this to our attention. I'm sorry your recent experience did not meet your expectations, and I welcome the opportunity to do whatever I can to help resolve the concerns you raised in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Ossie Ferrufino Oferrufino@oceanautomotivegroup.com

Ocean Auto Club responded

Thank you for sharing this, Daniela, and it’s great to hear that your experience at Ocean Auto Club felt smooth from the moment you walked in. When someone says they’d come back for their next car, that says everything about how the visit went. Thanks for the kind words, and we're always here whenever you need us. Drive safely.

Ocean Auto Club responded

Thank you for your review. It's a pleasure to read that you had such an incredible and top-notch experience with us. We're happy you would recommend our dealership to your friends and family. We appreciate your feedback and look forward to serving you again. Drive safe and we're always here whenever you need us.

Ocean Auto Club responded

Thanks for sticking with Ocean Auto Club for round two—we appreciate your loyalty. Sounds like the remote process worked just as it should: no pressure, no waiting around, just a fair deal and a smooth experience from start to finish. That's how we like to do business. Enjoy your new vehicle, drive safe and we're always here whenever you need us.

Ocean Auto Club responded

We appreciate you sharing your experience at Ocean Auto Club. We're sorry to hear about the initial delay in receiving the walk-around video and photos. We're glad Nelson and Gabriel were able to assist you and that Gabriel's communication and care were positive aspects of your visit. We'll address the issues you outlined internally to ensure a more consistent and prepared customer experience.

Ocean Auto Club responded

Thanks, Jared. We appreciate your kind words and the trust you’ve placed in us. It’s great to know you had a positive experience and felt comfortable working with our team. We’re always here to make the car-buying process smooth and enjoyable. Looking forward to helping you again in the future. Drive safe!!

Ocean Auto Club responded

Hi, Benmoyal11. Thank you for taking the time today and leaving us a fantastic five star review. Customer feedback is important to us and we are happy you enjoyed your experience purchasing your car here at Ocean Auto Club Coral Gables, FL.

Ocean Auto Club responded

Thank you for choosing Ocean Auto Club, YGARCIA3. We're glad you had a positive experience with us. We pride ourselves on providing exceptional service and making sure every customer feels valued. Your satisfaction is our top priority, and we're happy to have met your expectations. We look forward to serving you and your family for many years, with the same dedication and care. Drive safe, and if you ever need anything, we're always here whenever you need us.

Ocean Auto Club responded

Hello, CDUME. Thank you so much for leaving a review about your experience at Ocean Auto Club. We are thrilled to hear that Gabriel and Nelson provided you with such an amazing and superb experience during your visit. Our team takes pride in its customer service and will be delighted to receive your kind words. We also appreciate you mentioning the extended warranty offered by Gabriel – we always strive to provide our customers with the best options for their vehicles. Thank you again for choosing Ocean Auto Club Coral Gables. We're always here whenever you need us. Drive safe!!