Gareth Jones

I Bought a 2021 GMC Canyon at Scranton motors with the very expensive GOLD warranty. When the truck needed a new AC compressor the warranty would only cover half the cost of the Compressor. I dropped t very expensive GOLD warranty. When the truck needed a new AC compressor the warranty would only cover half the cost of the Compressor. I dropped the truck off on Tuesday. It took 2 weeks to get the job completed. Very slow process getting the warranty work completed. Fortunately I had another vehicle for the 2 week AC repair. Hey I guess I’m lucky the warranty company DID cover most of the work. After all the horror stories I hear about them online! Just wish it was done in a more timely manor. More

by Max485 Verified Customer Verified Customer

Report | Print

Great group of people. ..willing to with the customer and to keep them informed on service. ..willing to with the customer and to keep them informed on service. More

by wbn57 Verified Customer Verified Customer

Report | Print

First off, spell my first name correctly. Leads me to wonder about the review totalit. Leads me to wonder about the review totalit. More

by joseph.korotie Verified Customer Verified Customer

Report | Print

Drove my truck there with a diagnosed sensor issue from olanders. They said I needed a new sensor. I paid them $1000 to install the new sensor. They called me when the job was done and said now my vehicle olanders. They said I needed a new sensor. I paid them $1000 to install the new sensor. They called me when the job was done and said now my vehicle won’t run. “It just dies” “ and we don’t know why, it doesn’t have any codes.” They want to replace a $1900 part w/o labor. With no guarantee that it will resolve the issue, that happened under their stewardship. Despite the fact that I drove it there, I had to send for a tow truck to get it back. I had it towed to Larry’s a mile down the road. Larry’s diagnosed the problem as a loose water separator at the base of the fuel filter. It had a visible leak. After tightening it back up. It didn’t leak. And the truck ran as expected. The entirety of the 1. Tow 2.Diagnostics 3. Repairs, came to $260.39. That’s quite shocking. That’s why I left a one star review. Actually there was no way to hit next without the one star review. If possible I would have left a no star review. More

by DONTICS Verified Customer Verified Customer

Report | Print

Excellent service ! Caring service advisors and everyone was really friendly Scranton motors is excellent Caring service advisors and everyone was really friendly Scranton motors is excellent More

by Febllc Verified Customer Verified Customer

Report | Print

Dealership was clean and well organized, service writer listened to my concerns and made notes in my file about my truck. listened to my concerns and made notes in my file about my truck. More

by ladukedave Verified Customer Verified Customer

Report | Print

Scranton installed my front license plate mount free of charge and in a timely manner. charge and in a timely manner. More

by CATHY30 Verified Customer Verified Customer

Report | Print

I always have no issue there friendly and kind, The dealership is clean and comfortable most of all affordable with the service. dealership is clean and comfortable most of all affordable with the service. More

by dojo50 Verified Customer Verified Customer

Report | Print

I am all done with Scranton. Two trips to get something done and the car is worse. No one listens and do not take care of your problem. Lie to you tell you need something you do Two trips to get something done and the car is worse. No one listens and do not take care of your problem. Lie to you tell you need something you don't need on more than one occasion. I will take my car elsewhere.. Tried to be a faithful customer but that is a one way street.. More

by TILDENMETALS Verified Customer Verified Customer

Report | Print

People where very nice and seemed interested in making sure I was happy and satisfied sure I was happy and satisfied More

by visionland Verified Customer Verified Customer

Report | Print