Garret Olson

Our car was towed to Ken Garff Mercedes on 3/27/25. Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pi Tow co took pictures as did I, before and after. Garrett Olsen took a picture receiving our car. When repairs were completed we were told we could pick up our car on 3/31/25. When we arrived, we noticed a 1 1/2-2 foot crack in our windshield that was not there previously. All of the before and after photos prior to and up to delivery of our vehicle, show no broken windshield. When we told the dealership, the picture that Garrett showed didn't appear to have any damage either. That was based on what he said. We asked for that picture and was never given that picture. Instead we were told the windshield must have sustained damage from the weather. I verified weather and it was very, very mild during the time they had our car in custody. Then they said it was from the tow co. I shared their pictures and there was no crack on the windshield. The tow driver also stated the vehicle was up very high and parked backwards. I was asked to bring our car in to have or looked at. The person said it had a rock chip in it and the weather or tow co broke it. I disagreed based on the photos. I went to Safelite and asked them for an unbiased opinion. The chip had no depth to it and was highly suspect as to whether that caused damage. He agreed the weather wasn't a factor and said professionally, something looked to be dropped on the glass. When I told Angela Heaps, she said it was the tow co or weather. I said we would like it fixed. She said they'd give us a deal. I said we will go through our insurance. We needed the $500 deductible paid. She said they would do the work and eat the deductible as a courtesy. They were trying to get our insurance to pay it all. It was called off as it was not right. Progressive said it was too costly through the dealership. Now we are still left with a cracked windshield and no resolution. I have photos, texts and emails to support. More

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Garret was very helpful explained the issue very well and fixed a chronic issue I have been struggling with for a month. fixed a chronic issue I have been struggling with for a month. More

by JYANAKI Verified Customer Verified Customer

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We had great service! ! We had two cars serviced and they were ready when promised. This was particularly important because we live in Jackson Hole, WY and have to drive to ! We had two cars serviced and they were ready when promised. This was particularly important because we live in Jackson Hole, WY and have to drive to Salt Lake for service. More

by vlhokie Verified Customer Verified Customer

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The dealership is solid. But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been But the reason I stay here is because of the service center. I have worked with good people in the past but my most recent help from Garret has been exceptional. He went out of his way to take care of the small things for me. More

by DEJONGE0 Verified Customer Verified Customer

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Great service, Garrett was top notch at getting what I wanted completed in a timely manner wanted completed in a timely manner More

by mbackman Verified Customer Verified Customer

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Garrett is a great representative for your company and provides excellent customer service in a pleasant and welcoming manner it’s a pleasure to work with him provides excellent customer service in a pleasant and welcoming manner it’s a pleasure to work with him More

by southsuperior Verified Customer Verified Customer

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Thanks fellas for such a great job and a big shout out and thanks for Garrett for loaning me that beautiful Mercedes as a loaner beautiful car thanks to all the staff at Ken Garff and thanks for Garrett for loaning me that beautiful Mercedes as a loaner beautiful car thanks to all the staff at Ken Garff More

by vernschock Verified Customer Verified Customer

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I have purchased cars from Ken graff for years! I just keep coming back because I love Mercedes ! I just keep coming back because I love Mercedes ! More

by nancy37 Verified Customer Verified Customer

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Very accommodating and great service garret was awesome and very helpful would recommend to a friend and very helpful would recommend to a friend More

by AVPETERS Verified Customer Verified Customer

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We had a wonderful experience working with Ken Garf Mercedes-Benz. From start to finish, the service was top-notch. Garrett, our service representative, was absolutely fantastic. He took care of all ou Mercedes-Benz. From start to finish, the service was top-notch. Garrett, our service representative, was absolutely fantastic. He took care of all our needs and went above and beyond to make sure everything was handled properly. He took the time to clearly explain what was needed, kept us informed, and did everything he could to assist us throughout the process of getting our vehicle fixed. Truly a great experience—we felt well taken care of and confident that our car was in good hands. More

by Izzy Verified Customer Verified Customer

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