Gary Bac

Purchased a 2022 BMW X6 M50i from Jaguar Land Rover Akron and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were no and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were not. Once this was uncovered, the dealership later replaced the rear brakes and called that “good faith,” but that was simply correcting a misrepresentation — not goodwill. A certified BMW dealership documented that the front brakes and rotors also required immediate replacement and provided photos and videos directly to Jaguar Land Rover Akron. Despite this, the GM refused to authorize proper repairs, offered to replace pads only, and questioned BMW’s findings instead of addressing them. I was even told to drive the vehicle several hours back to Ohio with unsafe brakes because they would not accept BMW’s inspection. This experience involved misrepresentation, defensiveness when confronted with documentation, and an unwillingness to properly address a safety issue. I would strongly advise anyone purchasing from this dealer to independently verify all service claims before taking delivery. More

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The team came through with everything that was promised, probably one of the easiest transactions ever! In and out in less than 30 minutes. probably one of the easiest transactions ever! In and out in less than 30 minutes. More

by jerryk2 Verified Customer Verified Customer

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Courtesy and service were outstanding. They were very cognizant of my time and I was out the door in less than an hour with my new Jaguar. This is my third new car from this Dealership They were very cognizant of my time and I was out the door in less than an hour with my new Jaguar. This is my third new car from this Dealership and I highly recommend them. Fast, friendly service is of the utmost importance to me and they provide that. More

by Keith Boales Verified Customer Verified Customer

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Does not care about the customer, I purchased 3 vehicles from them, I will not purchase a fourth one! from them, I will not purchase a fourth one! More

by jerryllesnick Verified Customer Verified Customer

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