Gary Helbing

All you could ask for in a dealer When I went looking for a Subaru Crosstrek in a hurry because my ailing husband could no longer get into his Audi, I filled out a Consumer Reports for When I went looking for a Subaru Crosstrek in a hurry because my ailing husband could no longer get into his Audi, I filled out a Consumer Reports form to start my search. Out of the six responses I got within 15 hours, April Zanotti’s stood out because it was friendly, straightforward, and offered a choice of cars at a good price. Everything went smoothly: the right car, in the right color, at the right price, and on the right day. April was always smiling, cheerful and to the point. The trade in went smoothly. All April’s colleagues were equally friendly — even to our dog when he came with me! — and I cannot recommend this dealership highly enough for making the purchase of a car a pleasant and efficient experience from start to finish. Oh, and we are very pleased with the car too. More

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From X3 to Forester After going to multiple Subaru dealerships and not finding the right CPO, I finally made it to Colonial Subaru. This dealership showed me exactly what After going to multiple Subaru dealerships and not finding the right CPO, I finally made it to Colonial Subaru. This dealership showed me exactly what I was looking for. Ray Peterson spent hours showing me multiple vehicles trying to find the one that was right for me. Being a knowledgeable and demanding customer, it was refreshing to find Ray who showed me the professionalism and patience that I was looking for. Gary and Nick made the experience even more enjoyable and relaxed. I am so happy with the purchase of my new Subaru! I don't know why anyone would choose any other dealer. More

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New car purchase We were looking for a new Legacy and went to three dealerships and were blown away by the way this staff treated and worked with us! Daniel Holuba was We were looking for a new Legacy and went to three dealerships and were blown away by the way this staff treated and worked with us! Daniel Holuba was our salesman who really was an absolute pleasure to work with! He explained everything clearly without giving us that annoying (pressure to buy) feeling! Gary Helbing was also wonderful working with, he gave us the most for our trade in compared to the others without getting insulted! He also said "what can we do for you" which I didn't get from the other dealerships. Erwin Carranza walked us through our final step with financing, explaining everything clearly! We couldn't have asked for a better experience with this purchase! Thank you for your staffs professionalism! Sold! More

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Wacky Funny story: I tried to buy a used car from the guys and I will tell you… if there is a way to muck up a deal, these knuckleheads will find it. They w Funny story: I tried to buy a used car from the guys and I will tell you… if there is a way to muck up a deal, these knuckleheads will find it. They were asking about $11,000 for a car. I would have paid 10, cash, perhaps more. A couple days after a short test drive, I called the salesman Pete and gave a low offer to start. This being the internet age and all and email being the most efficient and direct means of communication that I know and being a busy person, I asked that we employ this state of the art device to proceed. He agreed, took my contact info and said he would get back me. Fair enough. I figured a few emails back and forth and we would hit an agreement pretty darn quickly. Long story short: two weeks of phone calls, phone tag, phone calls to say nothing had changed and elusive promises of emails, my eyes were bugging with frustration. These guys were calling me at work, at home, while I was Christmas shopping. Pete said I could have the car for $9800. I hung in the wings. He called two days later, more phone tag and he got the manager Gary on the phone. Gary said 10 and cursed (literally) at his employees for telling me 98. Getting a weird vibe about the place and in a state of melodic meltdown, I put out a 30 minute, take it or leave it offer of 95, dealer fees included. If a no go then lets just move on. No go it was. Monday morning: Email (I nearly fell out of my chair) from Pete. $9300 fees included. WHOA! No go maybe not! A good enough offer to chance getting back into the circus tent with these guys. Email back: “Done”. Next day: Phone call ?. They made a mistake. The price is really $9500. Now, do you think they were playing with me? I declined. Two days later: I munched on my pride and emailed back that I will take it at 95. I wanted to drive it one more time to check a wind noise they had worked on. Pete emailed to come on down. We were there in an hour and took it for a long test drive and with checkbook in hand said we would take it. At that point Gary said someone else (may) be interested in it and it was no longer available at that price. Seriously? My wife said she would gladly pay a thousand or two more not to have to work with this pair. So, if anyone has a tasty little Miata for sale…. More

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Dealer Ensured We Left Happy After finding a car through Colonial's online portal, their internet salesman Valon was nice enough to stay past store hours to show us the vehicle. A After finding a car through Colonial's online portal, their internet salesman Valon was nice enough to stay past store hours to show us the vehicle. After our test drive, we were ready to buy, however there were some parts of the vehicle that we felt needed to be improved in order to solidify this sale. We spoke with Gary to negotiate. After some back and forth, we left with a signed agreement that our requests would be taken care of. Although they are quite firm with their prices, Colonial's bottom-line is to ensure each customer leaves happy - and we did. When we came back to pick up the vehicle, it looked better than we had hoped! The paperwork was painless and we were quickly out on the road. I will definitely recommend Colonial Subaru. More

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I purchased a 2010 subaru legacy from Jason Walker at colonial subaru of Danbury, CT. From the first email to Jason with questions about the car, to the post-purchase calls from Jason making sure everyth colonial subaru of Danbury, CT. From the first email to Jason with questions about the car, to the post-purchase calls from Jason making sure everything was going well with the vehicle, my experience was nothing but wonderful. I live over 60 miles away and would still choose to go to this Subaru dealership again. They had the best pricing by far while we were looking for certified used cars. Again the customer service was excellent, Jason Walker earned the five star customer review from me without a doubt. More

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