George Martinez

Over the years we have purchased many vehicles from Dealerships. Most of not all were long, uncomfortable, and sometimes just an absolutely terrible experience. In this case however, our experience Dealerships. Most of not all were long, uncomfortable, and sometimes just an absolutely terrible experience. In this case however, our experience with Ken Grody Ford was absolutely different. Not only was it smooth, efficient, and quick. Everyone we interacted with was genuinely friendly, helpful, and listened to us. We get it… the Dealership have a business to run. And while we compromised on some of our ‘deal breakers’, in the end we feel very satisfied. While we say everyone at Ken Grody was great, we want to call out our Sales Consultant, Brock Pizza and Finance Manager, Rafael Ballesesteros who are absolute ROCK STARS! Again, the Dealership is in the business to make money, but none the less, these two made the entire buying experience worthwhile. Because of these two guys, we give perfect scores to Ken Grody Ford! More

Report | Print

I just picked up my 2025 Ford Bronco Sport Outer Banks from Ken Grody Ford Carlsbad, and I couldn't be happier with the service! Sergie was incredibly helpful, making the whole buying process smooth and e from Ken Grody Ford Carlsbad, and I couldn't be happier with the service! Sergie was incredibly helpful, making the whole buying process smooth and engaging. He has a great way of explaining features, which made it easy to understand everything about my new ride. The friendly atmosphere at the dealership added to a really pleasant experience overall. If you're shopping around for a new car, I'd definitely recommend stopping by Ken Grody Ford in Carlsbad and asking for Sergie! He helped us with the perfect fit for us. More

Report | Print

I had a seamless experience getting my new 2024 Ford F-150 STX from Ken Grody Ford Carlsbad! Working with Angel Martinez was a breeze; he was not only thorough in explaining all the features of the truc F-150 STX from Ken Grody Ford Carlsbad! Working with Angel Martinez was a breeze; he was not only thorough in explaining all the features of the truck, but also exceedingly patient answering all my queries. His assistance really smoothed out what could have been a stressful decision. Moreover, the relaxing yet professional vibe at Ken Grody Ford made it a comfortable place to make such a big decision. I totally recommend them if you're looking for a hassle-free car buying journey! More

Report | Print

Amanda help me out over there. She went above and beyond to help me I got the car I wanted the deal I wanted all my expectations were met. Everyone was friendly and it was done in She went above and beyond to help me I got the car I wanted the deal I wanted all my expectations were met. Everyone was friendly and it was done in a timely manner. More

Report | Print

BUYER BEWARE. Evidently this dealership does not do a thorough inspection of their used vehicles. I'm highly disappointed in my experience purchasing from them and Evidently this dealership does not do a thorough inspection of their used vehicles. I'm highly disappointed in my experience purchasing from them and will never do it again. I bought a 2017 Jeep Wrangler with about 80,000 miles on it almost a year ago. Starting within six months of owning the vehicle, I've had a string of repairs costing me upward of $5,000. Now, almost a year from the purchase date, the vehicle needs a new engine quoted at over $12,000. Within one year of purchase this vehicle needs $17,000 worth of work, which is just absurd to me. I've bought many used cars in my life and have never experienced this. When I went to discuss this with them they essentially told me that this is just the risk you take when you buy a used vehicle and that they wouldn't help me in any way other than to offer me nearly nothing on a trade-in so they could make another sale to me. Avoid these guys at all costs. More

Report | Print

I recently had a fantastic experience purchasing a 2021 Ford F-150 at Ken Grody Ford Carlsbad. Kevin, my salesperson, was immensely helpful throughout the entire process. He was knowledgeable, patient, and Ford F-150 at Ken Grody Ford Carlsbad. Kevin, my salesperson, was immensely helpful throughout the entire process. He was knowledgeable, patient, and made sure all my questions were answered, ensuring a smooth and stress-free experience. The customer service at the dealership was top-notch, making me feel valued and respected. I highly recommend visiting Ken Grody Ford in Carlsbad if you're looking for a new vehicle; ask for Kevin to guarantee a pleasant car buying journey! More

Report | Print

Professional and very fast help. Happy to have gotten my car there and will recommend to others Happy to have gotten my car there and will recommend to others More

Report | Print

Sergie Ventura made our experienced excetionally less stressful for his patience and sharing his knowledge on the vehicle Ford Edged that we bought! Thank you Sergie for giving 2 Seniors a pleasant car stressful for his patience and sharing his knowledge on the vehicle Ford Edged that we bought! Thank you Sergie for giving 2 Seniors a pleasant car buring experienced! God Bless... More

Report | Print

My experience at Ken Grody Ford Carlsbad while purchasing my 2018 Ford Escape was top-notch! Working with Angel, the salesperson, made the entire process easy and stress-free. Their attentiveness to my needs my 2018 Ford Escape was top-notch! Working with Angel, the salesperson, made the entire process easy and stress-free. Their attentiveness to my needs really helped me get my car. The team at Ken Grody Ford showed great professionalism. I'd recommend this dealership to anyone looking for a pleasant car-buying experience in the Carlsbad area. More

Report | Print

Angel Martinez was outstanding in identifying a used 2015 Yukon SLT. Paloma Arroyo was exceptional to address delivery of vehicle title. The only fob provided was and is so worn the symbols are gone. As p Yukon SLT. Paloma Arroyo was exceptional to address delivery of vehicle title. The only fob provided was and is so worn the symbols are gone. As promised, the second fob arrived a week later also terribly worn. The second fob will not program to the vehicle nor is the cut key useable. One would consider a more professional exchange to address the condition of both fobs somewhere in the sale-to-delivery process. The state of the two fobs is a frustrating disappointment. In closing, the battery held 8.2 volts (normal is 12.5V) requiring a replacement a week later not to mention a tow service to start the vehicle to drive. Clearly room for improvement. More

Report | Print