Giancarlo Martinez

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

It’s great to hear we secured the right parts and resolved your Jeep’s issue correctly on the first visit. Thank you for sharing your experience and for the five-star rating.

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Chrysler Dodge Jeep Ram of Homestead. We look forward to having you as one of our valued customers for many more years to come!

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Spitzer Chrysler Dodge Jeep Ram of Homestead responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.