Greg Schrumpf

There is something suspicious about Lou Pierro, Finance Manager. The numbers weren't sounding correct since I put 8$ cash. I kept asking and he kept proving the numbers. I have since received contract from Manager. The numbers weren't sounding correct since I put 8$ cash. I kept asking and he kept proving the numbers. I have since received contract from financial institute and the numbers don't match. Kia of Sussex namely Lou Pierro took at least $4500 from me. This was part of my $8000 cash deposit. However, not all was reported to my auto loan. I come to find out that Ally finances all Kias but they are unwilling to assist me. Sounds like they are in cahoots. I will be alerting all to Ally's compromised business ethics as well as Lou Pierro's. More

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Refinanced my leased Sorrento on 2/15 and dealership still hasn’t sent payoff or paperwork to lease company (Kia). So Kia is still looking for my lease payments 3 months later as I’m making payment to still hasn’t sent payoff or paperwork to lease company (Kia). So Kia is still looking for my lease payments 3 months later as I’m making payment to new loan institution. Still haven’t received new registration and my credit is being effected. I realize they’re closed but have left numerous messages with every department, with no return calls. I felt with Lou P. Filed a BBB complaint. A lawyer is next. I’ve read that others have the same issue with this dealership. Has anyone got resolution and how? More

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Do NOT GO HERE!!! I leased a Kia Sportage in 2017. I decided to buy out my lease because I love my car. I went to dealership and took the loan with Lou Pierro’s help. T I leased a Kia Sportage in 2017. I decided to buy out my lease because I love my car. I went to dealership and took the loan with Lou Pierro’s help. This was on February 1, 2020. He assured me my lease would be paid and my loan payment wouldn’t be due until March 17, 2020. My lease payment was due on the 24th of February. ITS still not paid for. THey still haven’t paid my GAP insurance that I paid $1,250.00 for. I still haven’t received my registration. I have mad several phone calls to Lou. He will not return my calls, emails or texts. I pleaded with him to pay my lease. It’s ruining my credit. I cannot afford to pay a car payment and a lease payment for the same car, I shouldn’t have to. They are the worst business I have ever dealt with. The customer service is terrible! I contacted the Comptroller that deals with the business, she blew me off. Didn’t ask my name and said she would look into it. Her name is JoAnn, by the way. Don’t ask for a GM because they do not have one, they refer you to Lou Pierro. He’s useless and lies! I’m writing this in hopes to save someone from going through this nerve wracking process. DO NOT GO here!! I personally do not know how this place will be in business for long. If I could give them minus 10 stars I would. More

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Dealership average/ Service Dept wonderful Like most dealerships this 1 is average - they are there to make $ not really help you. But the Service Dept & Jeffery Lasala are great to work with. Like most dealerships this 1 is average - they are there to make $ not really help you. But the Service Dept & Jeffery Lasala are great to work with. Recommend them highly! More

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It was very easy experience. All paperwork was done ahead. Which was wonderful. I will recommend Newton Kia to friends and family. Thank you all. ahead. Which was wonderful. I will recommend Newton Kia to friends and family. Thank you all. More

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Set you up then scam you If you know what your looking for and understand the process, they don't want to do business. They lied about not being a TrueCar member. Then thier If you know what your looking for and understand the process, they don't want to do business. They lied about not being a TrueCar member. Then thier own internet sales manager gives me the MSRP w/ doc fee for a net price(not including sales tax) on a Telluride, they dispute it & mark up the MSRP by 8%. Got up & left. Wasted time, so my wife & I got a Telluride from another reliable Kia dealer. More

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