Gregory Charley

The car-buying process was excellent up until I entered the Finance office. I worked with a sales consultant who was friendly, knowledgeable, and efficient. The pricing was competitive, and there was no pr the Finance office. I worked with a sales consultant who was friendly, knowledgeable, and efficient. The pricing was competitive, and there was no prolonged back-and-forth or the usual “let me talk to my manager” routine. In Finance, I worked with Spencer. I was very clear that the most important coverage to me was rim repair that included curb rash, as I am admittedly hard on wheels. Spencer presented several coverage options and pricing. I initially declined, as the cost didn’t make sense to me. He countered with a lower price, which I also declined. He then asked what budget I had in mind. At my stated budget of $1,500, Spencer told me he could sell me the Platinum-level coverage. He referenced Bronze, Gold, and Platinum tiers, though those labels were not clearly explained. When I asked what Platinum covered, he pulled up the contract and began reading it. I pointed out that Platinum did not appear to include alloy rim repair. Spencer stated that Platinum included all coverages from the lower tiers and assured me that alloy rim repair would be included. The first issue arose when I reviewed the contract at home and discovered I had been sold the Bronze level instead of Platinum. I had to initiate contact with both Spencer and my sales consultant. Spencer did not return my call, and I ultimately followed up through my sales consultant. Spencer later claimed he had called but had the wrong number. This was eventually corrected, and I received a revised contract showing Platinum coverage. The second issue was more concerning. After reviewing the Platinum contract in detail, it was clear that alloy rim repair was still not covered. Once again, I had to reach out multiple times to Spencer and involve my sales consultant. After several messages, Spencer ultimately upgraded my coverage to a level above Platinum so that alloy rim repair would finally be included. Unfortunately, the issues I experienced in Finance completely overshadowed what was otherwise a smooth and positive car-buying experience. I spent far more time and effort correcting finance-related issues than I did purchasing the vehicle itself. I strongly believe that a less informed consumer may have left without the coverage that was represented during the finance process. More

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Greg Charley was very easy to work with. Personable, knowledgeable, and friendly. I didn’t feel the stereotypical high pressure dealer sales. Everyone on the staff was friendly. Through the Personable, knowledgeable, and friendly. I didn’t feel the stereotypical high pressure dealer sales. Everyone on the staff was friendly. Through the test drive, I learned all about the features of the vehicle, which was important to me. Ask for Greg Charley. You can thank me later. More

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The dealership is very warm and welcoming. Everyone there is very knowledgeable about the cars, the way leasing and purchasing work, etc. I have mostly. been able to get clear and concise answ Everyone there is very knowledgeable about the cars, the way leasing and purchasing work, etc. I have mostly. been able to get clear and concise answers whenever I ask a question. I have had two leases and one purchase from them and I have no complaints with either process. More

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My Wife and I had an outstanding experience during the purchase of a 2023 Audi A5 Premium Plus Coupe at Audi of Marietta GA. Chris Walston and Greg Charley as they combined to their efforts. I am out of purchase of a 2023 Audi A5 Premium Plus Coupe at Audi of Marietta GA. Chris Walston and Greg Charley as they combined to their efforts. I am out of state. The process lasted about two weeks. The customer care, timely responses, courtesy, technical savvy, communications and overall professionalism lead to an excellent pressure free pleasurable purchasing process. More

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Gregory C. Is AMAZING !!!! Excellent customer service skills and 100 % helpful. His ability to communicate made my online car buying experience so easy. Thank Is AMAZING !!!! Excellent customer service skills and 100 % helpful. His ability to communicate made my online car buying experience so easy. Thank you !!!!! More

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Greg was so great to work with!  My husband had just bought a vehicle from him and insisted that I get one too and I’m glad I did.  I was skeptical about the 6 hour round trip drive  My husband had just bought a vehicle from him and insisted that I get one too and I’m glad I did.  I was skeptical about the 6 hour round trip drive to purchase, but Greg and Makayla made it so easy and fast.  We were back on the road in my new car within an hour.  I wish our local dealership was like this, but it was also nice taking an extended drive home in my new ride.  Thank you! More

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I've purchased many cars over the years, but Greg stands out as the best salesperson I've encountered. Despite the dealership's busy atmosphere, he made me feel like a top priority, asking insightful questi out as the best salesperson I've encountered. Despite the dealership's busy atmosphere, he made me feel like a top priority, asking insightful questions that guided my decision. I was searching for a specific color combination, and Greg went above and beyond to find it, even when I ultimately decided to stick with my original choice. He's incredibly responsive and easy to reach. I'm thrilled with my new car—thank you, Greg! More

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