Gregory Gibson

Only giving them 2 stars because of the salesperson. Greg was very attentive and got me into a truck that I thought I had really liked. The problems did not begin until I was ready to take the truck hom Greg was very attentive and got me into a truck that I thought I had really liked. The problems did not begin until I was ready to take the truck home. After being in the dealership for ~4 hours and ready to take my truck home, I was told that they had to complete a state inspection on the vehicle. It was downhill from there. I received the truck the next day to find the porters bitten fingernails in the vehicle, yuck. I turned the radio on and the volume was turned up to 25/30. Someone was jamming on the way to me. Lol. The biggest problem was not even having the vehicle one whole day. The check engine light came on. Seriously?? I called the dealership to make them aware and was pretty much cast aside. Was told your warranty should cover. Mind you I have had this vehicle one day! My only option according ro the sales manager is to bring the vehicle back to Woodbridge for them to look at. Please people avoid this dealership they are crooked and customer service is awful. Will never return here for another vehicle. Spend your hard earned dollars elsewhere More

Report | Print

We drove 4 1/2 hours based on assurances the truck would be ready and could close a deal right then. I offered a credit card to provide earnest money on the deal which was rejected and was sent a dealer De be ready and could close a deal right then. I offered a credit card to provide earnest money on the deal which was rejected and was sent a dealer Deal Sheet # 12619 listing all costs and final price (see attached). He had my cell phone number and I was on time. He waited until I was seated and told me the truck was sold 20 minutes earlier. Then he and a sales manager? tried to sell me a truck that I repeatedly said I was not interested in. I finally told them a price I would consider concerning the outgoing model year and what was below what I could do locally and to "make things right" . And car dealers wonder why they are not trusted (2024 KPA Dealership Trust Survey conducted by The Harris Poll). Knowing I was coming, a reasonable salesman would insure the car would be available by placing a temporary hold on anyone selling it until after the time I said I would be there. The process turned into all the appearances of a classic bait and switch where the salesman knew if it was sold he could convince me to buy from older in stock vehicles. The alternative to that manipulation is indifference to buyers time and resources where a day of 2 peoples lives were wasted driving to this dealership. Time is a resource that can't be replaced. We traveled 244 miles @ 70 cents per mile (IRS mileage rate)=$140.80 round trip $341.60 is a real cost not including eating on the road. They knew I wasn't local so why would they care if I never returned update The way I see it this is what should have happened 1)The salesman should have put a temporary hold on the vehicle since he knew what time I was coming that day and the distance I was travelling and since he acknowledged it would be there by email and what the price was. Although it wasn't stated I assumed if I didn't show by the agreed time then it would be on me that the truck was unavailable. We are not talking about holding the truck for days here, although he did state on the phone that it was unlikely the truck would be sold if I couldn't be there until monday. He stated they couldn't take a credit card as earnest money and that it wouldn't be necessary. At that point He should have put on a hold or called me back if it wouldn't be available. We then spent 4+ hours on the road. 2) When he told me after I got there that the truck was sold 20 minutes earlier he said they would see if one was available at another dealer that day. Based on my searches I knew there were none in a hundred mile radius. He came back with the sales manager and said there weren't and then tried selling me a 2025 after I made it clear I wasn't interested at all. At that point he could have done one of several things a) offered to get one at the quoted price and since I had driven all that way delivered it to me. b) offered to fill my gas tank and bought dinner as a good will gesture. Instead ... crickets until the Customer relations manager contacted me about my posted google review. communications with Customer Relations Manager had no positive results. I gave the dealer or sales people involved Koons Ford, Woodbridge, Va an opportunity to prove good faith and that this was not representative of their dealership and that they would "make things right" or at least acknowledge they were wrong and send some token of goodwill. I was given the GMs number and extension and decided not to further respond to him after I received no response from him regarding clarification of an email he sent with a cc to the salesman Gregory Gibson and Sales Manager Abdi Kadir on Dec 9 with several pages of html that I couldn't convert to legible text using several html tools. I made the decision that the onus of contact is on them to reach out to me not for me to chase them down. The Customer Relations Manager is the only one that reached out and responded. I acknowledge that she is in a tough spot and have no complaints regarding her. More

Report | Print

Excellent service everything was done in a timely manner and and work on my truck was good and and work on my truck was good More

Report | Print