Gwen Moore
Gwen Moore at Russ Darrow Metro Mazda

Gwen Moore

General Sales Manager

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
54 Reviews
4.6

54 Reviews

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54 Reviews of Gwen Moore

June 23, 2026

Dealership Rating
Employee Rating

Liars and scammers. They try to upsell you the additions and protections like crazy. After they say they were gonna discout the stuff, on the final bill they dont. More

by SamsonSungman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Noah Matson, Tim Scott

Jun 26, 2026

Russ Darrow Metro Mazda responded

Samson, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

June 22, 2026

Dealership Rating
Employee Rating

Gwen kept blowing us off and never personally getting back to to us-She could of done better! More

by MILAGRS670
Recommend Dealer
No

Other Employees Tagged: Nathan Zoesch

Jun 25, 2026

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

June 04, 2026

Dealership Rating
Employee Rating

great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! More

by gwenmcdonald7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 04, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to see your loyalty over the past four years and four vehicle purchases. Jalen, Zoe, Bruce, and Nick appreciate being part of your experience. Thank you for choosing us again. Jalen Moore jalen.moore@russdarrow.com

May 28, 2026

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Employee Rating

After a terrible bait-and-switch experience with a dishonest finance manager and salesperson at Russ Darrow Mazda in Madison with buying a vehicle at the Metro Mazda Milwaukee lot, I was able to purch More

by radiofreekerbin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Noyola, Shiva Mashayekhi , Erica O'Brien-Minnini

May 28, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing your experience purchasing your used CX-5 from our Milwaukee team. We’re glad Alejandro and our staff provided straightforward, pressure-free support from start to finish. We appreciate your trust and look forward to helping you with your next Mazda. Jalen Moore jalen.moore@russdarrow.com

May 15, 2026

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Employee Rating

I’ve always driven Mazda cars and I’ve been coming to Russ Darrow for years. I just got my third new Mazda from this dealership- two CX-5s before this and now a sporty CX-30. As usual they worked with me More

by heyneville
Recommend Dealer
Yes
May 15, 2026

Russ Darrow Metro Mazda responded

Thank you for your continued loyalty and congratulations on your new Mazda CX-30. We’re glad Gwen and our team could help you secure the deal you wanted. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

May 05, 2026

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Employee Rating

Very helpful on getting me into a new vehicle and was able to work with me on price would and will recommend to anyone thats needs a vehicle More

by NOFACEKID414
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: SHALANDA LOCK

May 05, 2026

Russ Darrow Metro Mazda responded

We’re thrilled our team could find a price that fit your needs and get you into a new Mazda. Thank you for recommending us to anyone in need of a vehicle. Jalen Moore jalen.moore@russdarrow.com

May 03, 2026

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Employee Rating

Tim and the team went above and beyond when assisting me. The customer service and attentiveness were outstanding. More

by JASMINEBUFORD21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnny Perez, Tim Scott

May 03, 2026

Russ Darrow Metro Mazda responded

We’re grateful you found Tim and the team went above and beyond. It’s great our attentiveness stood out during your visit. Congratulations on your new Mazda CX-5; enjoy every drive ahead. Jalen Moore jalen.moore@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

Great service pulled off less than a hour 🔥Process was easy and will be helped with needs More

by DESHAWNMASON70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Milad Masoodi

May 02, 2026

Russ Darrow Metro Mazda responded

It’s great to hear that your Chevrolet Trax purchase wrapped up in under an hour and felt seamless. Whenever you need assistance or future support, just let us know. Jalen Moore jalen.moore@russdarrow.com

May 01, 2026

Dealership Rating
Employee Rating

Great experience! Gwen and Tim made everything extremely easy! Would recommend to any one looking to purchase a vehicle! More

by AJOHNSON2618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Scott

May 01, 2026

Russ Darrow Metro Mazda responded

Thank you for recommending us to anyone looking for a vehicle. We’re glad Gwen and Tim made your Mazda CX-50 purchase so smooth. Please reach out if we can assist again. Jalen Moore jalen.moore@russdarrow.com

May 01, 2026

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Employee Rating

They really explained the whole process for us first time car buyers. We got to leave the lot with the exact car we wanted! More

by JAMIELEEMCD777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2026

Russ Darrow Metro Mazda responded

Thank you for letting us guide you through the car-buying steps. We’re delighted you left with the Mazda CX-5 you wanted. Congratulations on your new ride and enjoy every drive! Jalen Moore jalen.moore@russdarrow.com

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