Hamdija Mustafic

BUYER BEWARE As mentioned in many other reviews, Rapids Honda is running a Bait-and-Switch scheme and I just experienced it yesterday! :( My wife and I were purchasing a 2024 Honda Odyssey Elite Rapids Honda is running a Bait-and-Switch scheme and I just experienced it yesterday! :( My wife and I were purchasing a 2024 Honda Odyssey Elite and we agreed to purchase it based on the sticker price – you know, the price listed online, in persona and the price that is generally accepted in the United States of America as being the ACTUAL price of the item… It wasn’t until we were signing the final documents that I noticed the final purchase price being multiple thousands of dollars more than the sticker price. Tax and title aside, there were thousands of dollars of unaccounted for funds. When I inquired as to the discrepancy, my sales rep Bobby indicated that they were comprised of a bunch of upgrades/addons that he had done me the courtesy of adding for me. I’m talking things like Auto Butler for $799, Diamond Fusion for $299, Pro Pack for $599, and many others… nickeling and diming me to death. The purchase price form was listed in a very shady way where they did confirm the vehicle price, then in small print they listed these accessories and only at the bottom they broke out the monthly cost. They never even presented the updated sub-total to quickly spot the scam. I knew what the monthly amount was supposed to be, which made it stand out. I quickly told him that I didn’t want any of these upgrades, so he crossed out some things and said he’d be right back with an update. Instead of 7 accessories, he came back with 3 even though I told him I wanted none! I started to get a bit more upset here and confirmed AGAIN, I wanted no accessories, so he made me initial again and went to re-print it. So, he came back this time with 2 accessories, the Auto Butler and Diamond Fusion ($1,100). I told him emphatically that I wanted NO accessories and he said, “Well these are required because we already performed these on the vehicle.” My face must have turned red in this moment as I got quite upset… I told him that it was never indicated in the purchase price of the vehicle and that this was very unethical and shady business practices. He then said, “We don’t mention it up front so we can get you a low sticker price … this is just the way we do business.” Some time passed as we looked at other financial documents… finally, another more experienced sales rep named “H” came over to finalize the documents. I was very clear with him about my feelings on the sales tactic of forcing the customer to purchase pre-applied accessories that were never listed in the purchase price. He awkwardly left to speak to someone about it and came back and removed the $1,100 fees. It needs to be made known that this standalone practice (which has only been around for 4 years) is conducting these schemes. Tl;dr – Rapids Honda advertises a low sticker price and then in small print, they have thousands of dollars in accessories that they try to force you to buy, and they even pre-apply some of them and promote the accessories as required. NONE of this is reflected in the purchase price. --- Side note: it took a total of four hours to finalize all documents. I get the feeling that they cause intentional delays to wear the customer down and make them just want to sign things without thinking… I’ve purchased 15 cars in my lifetime and have never had it take more than 1 hour to get paperwork finalized. 4 hours is ludicrous! I will never buy from Rapids Honda every again and will tell everyone I know about their poor business practices. And to management of Rapids Honda, before you reply to this post with a “We’re sorry about your experience. Please call us at XXX-XXX-XXXX and we would like to make it right.”, you have my phone #. Call ME if you want to make this right. More

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A great sales team and a fabulous service squad. The service department exceeded my expectations in all areas, including reception and early sign-in, providing a loaner vehicle, sharing updates duri The service department exceeded my expectations in all areas, including reception and early sign-in, providing a loaner vehicle, sharing updates during the waiting period, offering maintenance information about the vehicle, and patiently answering lots of questions. The parts department was equally meticulous in researching and providing information about the accessories I was interested in. All three departments deserve a 10/10. More

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Appointment to test drive was easy to make. As was my decision to purchase the Pilot. "H" was a wonderful salesman, kind and patient and knew the vehicle inside and out. Our financier was As was my decision to purchase the Pilot. "H" was a wonderful salesman, kind and patient and knew the vehicle inside and out. Our financier was professional and quick. We appreciated both qualities. Love the new Pilot. Thank you Rapids Honda. More

by ruthabeck1968 Verified Customer Verified Customer

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My experience at Rapid Honda was great! Hamdija was helpful, knowledgeable and professional throughout the whole process. Hamdija was helpful, knowledgeable and professional throughout the whole process. More

by ajohnst15 Verified Customer Verified Customer

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Great experience, jon and team was very helpful in purchasing a vehicle and helped after the purchase was done as well. purchasing a vehicle and helped after the purchase was done as well. More

by clarabera123 Verified Customer Verified Customer

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Everyone was very helpful, and did their best to make sure I got a great deal. sure I got a great deal. More

by us6erbs Verified Customer Verified Customer

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Good customer service and the sales people a wonderful. A good my oil change and it was perfectly done. And the service at the oil change was perfect A good my oil change and it was perfectly done. And the service at the oil change was perfect More

by aminaib Verified Customer Verified Customer

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This dealership was awesome! They got back to me right away when I inquired online, H my sales guy was awesome and super helpful! They got back to me right away when I inquired online, H my sales guy was awesome and super helpful! More

by redlund14 Verified Customer Verified Customer

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Poor service. Wife bought 2 Cr-v's here, both broke down. Thanks a bunch. No satisfaction by management, last Cr-v was only 5 months old. And they can't fix the Wife bought 2 Cr-v's here, both broke down. Thanks a bunch. No satisfaction by management, last Cr-v was only 5 months old. And they can't fix the problem!! More

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I think the dealer is good, personally I recommend this dealership for future buying a car. dealership for future buying a car. More

by ferhansufiyan Verified Customer Verified Customer

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