Harry Dawes

They seemed very nice when they were sellers a car to me. I bargained that I could do oil change for free for three years or I didn’t buy a car. Before two years, they told me that it was my last time gettin I bargained that I could do oil change for free for three years or I didn’t buy a car. Before two years, they told me that it was my last time getting a free maintenance because it’s almost 2 years and I used all 6 oil change. I took a look at my contract and it was three years for 45000 miles. I called and they said that I used all 6 as specified in the contract even though in my contract there were not specified only 6 oil change. Don’t buy a car from this dealer. They are playing tricks to get you buy a car but not responsible or make it clear. More

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I have to take my previous reviews back. At first, Nissan of New Braunfels treated us like royalty. Unfortunately, like so many other businesses, once they get your signature, that's where the poor customer of New Braunfels treated us like royalty. Unfortunately, like so many other businesses, once they get your signature, that's where the poor customer service kicks in. We bought a vehicle from there and during purchase, they treated us excellently. That was back in 2018. The sales paper listed some things that were not present in the vehicle: an extra set of floor mats, first aid kit, cargo net...all valued at over$200. Instead of getting like equipment from a similar car, they lied and said those things were VIN specific. If they were VIN specific, why were they missing in the first place? They said they had to order it...made us wait over 2 weeks and we had to keep following up with them to get it. At purchase time, the salesman promised me a cool carabiner keychain that they had in the showroom floor case. He never got it to me and I asked several times. Flash forward, and the vehicle is showing engine codes and the engine keeps cutting out. First time it went in, they claimed to not find anything and when we got it back, engine light was gone. It came back a few months later, and I had the engine checked elsewhere. It showed the current code, AND historic (past) code, both were the same. They cleared the previous code without fixing the issue and lied about it. For this new code, the claimed to fix it and we picked up the vehicle. They also told us again about a safety recall that they were supposed to have submitted for us since they claim that's also VIN specific. Never heard back on that for over 8 months. Less than 2 weeks after they fix the new engine code, the engine light is back, and it's a new code with the same code as before! NOT FIXED. I email the guy and he has the audacity to tell me he can't fix it over email or after hours. So I had to escalate it. The new manager that it was escalated to was terrible. She promised to call back multiple times and didn't, then was supposed to get sales manager involved so they could offer is a "terrific"deal on a new car if we trade this one in rather than go through a lemon law claim. Well the deal they offered was no better than any regular deal we could have gotten at theirs or any other dealerships. It was kind of insulting actually. I had to escalate above her, and THEN she became super responsive to us... But with a pretty shabby deal. In the end, to get away from them, we traded the vehicle in to a different brand dealership altogether. Now, we are getting hounded that the parts for safety recall are in, even though we told them that we traded the vehicle away and she said she would stop it. Behind all of that, the dealership had their GM call me, but it was obviously too late and he acknowledged that. They didn't handle it when it mattered, but now they're interested knowing there would be nothing they could do or would get to do. I even mentioned the Royal treatment and how it disappeared, and they acknowledged that also, but it didn't really come back when they were told. Acknowledging a failure, and then continuing to fail in the same way fixes nothing. In addition, I mentioned that carabiner to that manager and the GM and she promised that the GM was going to mail me one to keep the promise that they made way back in 2018. That was like a month ago. You guessed it... No carabiner. Sad to say it, but maybe you want to shop elsewhere. Don't expect them to keep their promises. They never kept a single one with us. More

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Fabulous service and beautiful facility I went to this beautiful dealership to have my oil changed and by 4 tires. They told me it would take less than an hour and I was shocked that my car I went to this beautiful dealership to have my oil changed and by 4 tires. They told me it would take less than an hour and I was shocked that my car was finished I just sat down to enjoy a snack and Demi came and got me and said your car is washed and ready to go. This was an amazing experience. I took the time to look at some new vehicles and sent Tucker showed me around. she was outstanding and knew so much about all the new products and think neurology. After my lease is up I plan to come back and visit with Sandra to buy my first Nissan ever. More

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Great- No Pressure Customer Service Harry Dawes at Nissan NB was a very helpful, patient salesperson. Very knowledgeable and honest. I would definitely recommend him to my friends and fa Harry Dawes at Nissan NB was a very helpful, patient salesperson. Very knowledgeable and honest. I would definitely recommend him to my friends and family. More

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