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Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
67 Reviews
4.8

67 Reviews

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67 Reviews of Heather Beran

May 17, 2025

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AWESOME service by Heather Beran. Courteous, professional and efficient. This DealerRater app is NOT very user friendly. Check into ensuring the user experience on this DealerRater More

by p@i hiroshige
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Recommend Dealer
Yes
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May 19, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are happy to hear Heather provided courteous, professional, and efficient service.We hope to see you again! Customer Relations Manager customerservice@purdygroupusa.com

May 17, 2025

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Always easy to get an appointment and service is always prompt and professional. Always informed quickly of any issues. Heather is friendly and professional and I trust her. More

by lmomthing1
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Recommend Dealer
Yes
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May 19, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad to hear that Heather provides friendly and professional service and that your appointments are always prompt and well-communicated. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

May 15, 2025

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Upon arrival the staff were standing around chatting and it took a while to get the service advisor. In addition, they cleaned everyone arrival windshield except for mine while I was waiting. More

by AMBEMBOST88
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Manny Lopez

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May 16, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience. We are sorry to hear that your visit did not meet expectations and that your vehicle was overlooked during the windshield cleaning. Your feedback helps us improve, and we will be sure to address this with the team to ensure better attention moving forward. Customer Relations Manager customerservice@purdygroupusa.com

May 15, 2025

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The service department does a good job from scheduling to wrap up of explanations of the work completed. More

by ETOMDUCK
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Recommend Dealer
Yes
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May 16, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear the service process—from scheduling to the final walkthrough—met your expectations. We will be here whenever you need us next. Customer Relations Manager customerservice@purdygroupusa.com

May 04, 2025

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Making a reservation was easy and efficient. Wait time was reasonable. Heather was courteous and friendly. More

by 79 Ag
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Recommend Dealer
Yes
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May 05, 2025

Bryan College Station Toyota responded

Thank you for the feedback! We are glad the process was smooth and that Heather helped make your visit a pleasant one. We will be happy to welcome you back next time! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

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I haven't had any issues with scheduling appointments or having to wait longer than the time I was given for my service. So far so good. More

by kevinyamada08
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Recommend Dealer
Yes
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May 05, 2025

Bryan College Station Toyota responded

We are glad to hear everything has gone smoothly with your visits so far! Thank you for sharing, and we will keep working to maintain that level of service. Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

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Dealer prohibits customers to legally carry CHL under Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour. More

by Toy Yo TA Dude
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jon Chambers, Megan Latham

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May 01, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are sorry to hear about your concerns and understand how they could impact your experience. Your input regarding scheduling and facility policies is important and will be shared with management for review. We appreciate you bringing this to our attention. Customer Relations Manager customerservice@purdygroupusa.com

April 28, 2025

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Excellent service and support from Heather Beran, Bryan College Station Toyota. Delivered the vehicle as informed. More

by Reji PM
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Recommend Dealer
Yes
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Apr 29, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are thrilled to hear that Heather provided excellent service and support and that your vehicle was delivered as promised. We appreciate your trust and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

April 27, 2025

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Heather listened to my concerns about my vehicle. When all was said and done she saved me alot of money on my vehicle by really looking into the matter. More

by TOOTHFAIRYP
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Recommend Dealer
Yes
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Apr 28, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad Heather took the time to listen and help find the best solution for you. We appreciate your trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 21, 2025

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Great service ! They are very honest and clear about service details. After multiple services of my vehicle, I have never felt pressured into an unnecessary purchas More

by nikhilrajeev77
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 22, 2025

Bryan College Station Toyota responded

Thank you for the thoughtful review! We are glad to hear you have consistently had a clear and pressure-free experience with our service team. Your trust means a lot, and we are always here to help keep your vehicle running at its best. Customer Relations Manager customerservice@purdygroupusa.com

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