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Heather Beran
Heather Beran at Bryan College Station Toyota
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Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
61 Reviews
4.8

61 Reviews

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61 Reviews of Heather Beran

April 30, 2025

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Employee Rating

Dealer prohibits customers to legally carry CHL under Texas laws, but fails to provide armed security/police. Dealer also double books appointment times, oil change shouldn't take an hour. More

by Toy Yo TA Dude
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Jon Chambers, Megan Latham

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May 01, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are sorry to hear about your concerns and understand how they could impact your experience. Your input regarding scheduling and facility policies is important and will be shared with management for review. We appreciate you bringing this to our attention. Customer Relations Manager customerservice@purdygroupusa.com

April 28, 2025

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Excellent service and support from Heather Beran, Bryan College Station Toyota. Delivered the vehicle as informed. More

by Reji PM
Service Price Transparency
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Recommend Dealer
Yes
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Apr 29, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are thrilled to hear that Heather provided excellent service and support and that your vehicle was delivered as promised. We appreciate your trust and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

April 27, 2025

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Heather listened to my concerns about my vehicle. When all was said and done she saved me alot of money on my vehicle by really looking into the matter. More

by TOOTHFAIRYP
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Recommend Dealer
Yes
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Apr 28, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad Heather took the time to listen and help find the best solution for you. We appreciate your trust and look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

April 21, 2025

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Great service ! They are very honest and clear about service details. After multiple services of my vehicle, I have never felt pressured into an unnecessary purchas More

by nikhilrajeev77
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Service Time
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Recommend Dealer
Yes
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Apr 22, 2025

Bryan College Station Toyota responded

Thank you for the thoughtful review! We are glad to hear you have consistently had a clear and pressure-free experience with our service team. Your trust means a lot, and we are always here to help keep your vehicle running at its best. Customer Relations Manager customerservice@purdygroupusa.com

April 19, 2025

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They gave excellent service and they are thorough. I appreciate the follow up when I purchased my vehicle. More

by lydia.russell2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Yeomans, Cheyenne Black, Tanner Gregory

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Apr 21, 2025

Bryan College Station Toyota responded

Thank you for the positive review! We are glad you received thorough service and appreciated the follow-up after your purchase. It is always our goal to make sure you feel supported every step of the way. Customer Relations Manager customerservice@purdygroupusa.com

April 18, 2025

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Heather was wonderful as always and the wait time was reasonable. No one pressured to add on anything although suggestions were made and I was made aware of promotions. More

by lmomthing1
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Recommend Dealer
Yes
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Apr 18, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad Heather made your visit a pleasant one and that you felt comfortable throughout the process. It is great to hear our team kept things transparent and informative—hope to see you again soo Customer Relations Manager customerservice@purdygroupusa.com

April 08, 2025

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I will keep coming back to BCS Toyota year after year because of the amazing customer service and a Top Grade Service department. Been doing business and service with them since 2007. More

by MAURIPASKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche, Bobby Hall, Carey Hausenfluck, Tony Rogers

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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for your continued loyalty! We’re honored to have been your go-to dealership and service provider since 2007. We’re grateful for your trust and look forward to continuing to provide you with amazing customer service and top-grade service for many more years to come! Customer Relations Manager customerservice@purdygroupusa.com

April 08, 2025

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The service department was quick, got the work done and kept me updated on what was happening. Heather did a great job. Thank you. More

by RDJ252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear that Heather and our service team were able to provide quick and efficient service while keeping you informed. We appreciate your trust and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

March 29, 2025

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Always providing reminders for service and reasonable costs. Quality services and done in expected time. More

by scooke5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling

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Apr 01, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We’re glad to hear that our reminders, reasonable costs, and quality service have met your expectations. We appreciate your trust and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

March 23, 2025

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Employee Rating

Heather and Ron were very helpful I letting me know what was going on and my options More

by THOMPSON.MARIE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche

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Mar 24, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear that Heather and Ron were able to assist you and provide you with clear information on your options. We appreciate your business and are here if you need anything further. Customer Relations Manager customerservice@purdygroupusa.com

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