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Heather Cranmer
113 Reviews
Dealership Experience
19 yrs, 5 mos
Industry Experience
20 yrs, 10 mos
Specialties & Trainings
Ford Master Service Advisor
113 Reviews of Heather Cranmer
December 01, 2024
Bought a 2016 ford expedition brought up issues I heard during the test drive to Damon and McKinsey I was told service would Look at them. I was told there wasn’t anything wrong and everything was address during the test drive to Damon and McKinsey I was told service would Look at them. I was told there wasn’t anything wrong and everything was addressed so I signed paperwork. Later on after giving me the keys I found out the remote start module was fried so I left it for them to fix found out they said they had to order parts. 30 days later I found out they waited to put it thru my ford premium care and they took care of the ductiable so they didn’t pay the cost and labor. Told them about other nosies which I was told it’s has a 100k put premium fuel in it which was not the issue the plug needed to be changes as well as it needs 14,000 worth of work to be done If they were honest I would have looked for another car. Now service manage tim blew me off and felt after going over his head to jr everything was being covered up this is my 4 th car I have brought from them and being a service member I feel them flying a wounded warrior flag is a cover up to welcome member to sell them problem cars. I have contacted ford motor company, local media and will be sharing Experiance with family friends and co workers STAY AWAY Damon and McKenzie were great people JR is the one who I felt was the bad energy and turned good sale people into to sharks Damon was always honest but Jr had a bad influence and would force his hand in the other direction More
by hollis.dasilva
Other Employees Tagged: Damon Pappas, Alex Chambers , JR Battreall, Tim service manager 1 star
January 03, 2019
Staff is professional and very easy to work with. The staff is always pleasant and accommodating. I had some issues in the past with another dealership and that is why all of our business will be han The staff is always pleasant and accommodating. I had some issues in the past with another dealership and that is why all of our business will be handled with Halemann Ford in East Windsor. More
by LYNNIE07
Verified CustomerOther Employees Tagged: Howard Salmon
December 31, 2018
A check engine light was on It was explained to me thoroughly How they resolve the problem and what might have caused it the repair was made And the price they "d me is what I pa It was explained to me thoroughly How they resolve the problem and what might have caused it the repair was made And the price they "d me is what I paid More
by ny69jet
December 21, 2018
Change oil and filter, replace airbag Work was done on time and called after finishing. Person at front desk chashier was friendly. Service handled the recall of airbag very well with no c Work was done on time and called after finishing. Person at front desk chashier was friendly. Service handled the recall of airbag very well with no complaints. More
by LLOYD123
December 21, 2018
Awesome Great friendly service every time! Everyone in the dealership is extremely friendly and helpful. I have been a Haldeman customer for 20 years and am a Great friendly service every time! Everyone in the dealership is extremely friendly and helpful. I have been a Haldeman customer for 20 years and am always extremely satisfied with every visit! More
by FINANCE951
Other Employees Tagged: Marek Sosinski , JR Battreall
December 20, 2018
Oil change . Service was performed in a timely manner. Heather was extremely efficient as usual, and the service was performed in a timely manner. I have no he . Service was performed in a timely manner. Heather was extremely efficient as usual, and the service was performed in a timely manner. I have no hesitancy in recommending the east Windsor Haldeman to others. More
by DebbieJ
December 18, 2018
Scheduled 75K service Service rep, Alex, is always professional and provides exceptional service. I have always had a good experience every time I needed service and will c Service rep, Alex, is always professional and provides exceptional service. I have always had a good experience every time I needed service and will continue to have my vehicle serviced here. More
by Tim from SL
Other Employees Tagged: Alex Chambers
December 13, 2018
Honest reliable and great customer interaction very friendly Honest reliable friendly buying my car was easy and smooth didn’t take long service department works well with you and some free oil changes along the Honest reliable friendly buying my car was easy and smooth didn’t take long service department works well with you and some free oil changes along the way are always appreciated!when Iam in the market to buy another new ford I will come back to Haldaman! Alex from service has been awesome in helping me along the way! Thank you all! More
by rarecat4
Other Employees Tagged: Alex Chambers
December 07, 2018
Car done on time,recall I had called 3 different dealers regarding my air bag recall and they were the only ones to help, put me on a list, called when parts were available a I had called 3 different dealers regarding my air bag recall and they were the only ones to help, put me on a list, called when parts were available and set up a quick appointment for the repair. I will definitely use them in the future, Heather was great. More
by John1234
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