Hector Navarro

During my visit, I was disappointed by the lack of privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly i privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly in a public area, within earshot of other customers. This was not only uncomfortable but also felt inappropriate and unprofessional. Additionally, there was an apparent breakdown in communication throughout the buying process. I was told that specific issues with the vehicle had been addressed, but unfortunately, those problems persist. I was also informed that both the vehicle and paperwork would be ready by the afternoon, yet upon arrival, neither was prepared. This resulted in two visits to the dealership, each lasting over three hours—an inconvenience that could have been avoided with better coordination and planning. While I understand that I purchased a used vehicle, I believe every customer deserves the same level of respect and attention, regardless of the price point. The vehicle’s features were not explained to me, and I left feeling rushed and unsupported during what was a very important and stressful decision. As a single mother supporting two households on a limited income, having a reliable vehicle is essential to my ability to work and care for my family. If I had the time, financial flexibility, and fewer responsibilities, I would have continued my search elsewhere. Unfortunately, my circumstances left me with limited options. I hope this feedback is taken seriously, as it reflects a real opportunity for improvement, particularly in the areas of customer communication, privacy, and empathy. I appreciate your time and attention to this matter. More

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Knowledgeable mechanics . ....speedy service....pricey piece of mind....friendly service managers......clean shop and work areas ....speedy service....pricey piece of mind....friendly service managers......clean shop and work areas More

by m517morg Verified Customer Verified Customer

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Both Auburn Honda, and Michelle Swain are excellent places to bring your Honda for maintenance, and or for re-sale or trade. I am very happy with my experience at Auburn Honda, and look forward to i places to bring your Honda for maintenance, and or for re-sale or trade. I am very happy with my experience at Auburn Honda, and look forward to interacting again!!! More

by trinazavala Verified Customer Verified Customer

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Hector and everyone at Auburn Honda was wonderful to work with. They made the car buying experience quick and easy. We will be back in the future! with. They made the car buying experience quick and easy. We will be back in the future! More

by summer.lahr Verified Customer Verified Customer

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Easy to locate, easy to work with, Hector is charming and knows his information, Thuan is extremely knowledgeable and communicates very clearly, plus the cars sell themselves! knows his information, Thuan is extremely knowledgeable and communicates very clearly, plus the cars sell themselves! More

by maggiepopplewell Verified Customer Verified Customer

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Always professional and courteous. Wait time always feels short I appreciate a loaner vehicle when wait time is prolonged. Wait time always feels short I appreciate a loaner vehicle when wait time is prolonged. More

by KNOBLE5 Verified Customer Verified Customer

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I had the best experience there. Jose vega is the best and ms heather and Paul and tom and Tre and ms.T. I appreciate them for all the help they gave very much grateful. Jose vega is the best and ms heather and Paul and tom and Tre and ms.T. I appreciate them for all the help they gave very much grateful. More

by JOHNCAIN054 Verified Customer Verified Customer

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Todd absolutely great! Auburn Honda also great. Todd completely helped us with all matters. Fantastic Auburn Honda also great. Todd completely helped us with all matters. Fantastic More

by scott.clark9 Verified Customer Verified Customer

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