Hiram Carrillo

So i Bought a 2017 Cacillac XT5 about 4 months ago took on test drive and all seamed to be ok than at the 3 month mark i have had to replace the engine there is no way that they couldnt have not known that on test drive and all seamed to be ok than at the 3 month mark i have had to replace the engine there is no way that they couldnt have not known that the engine was going to go out espically at only total of 89000 mile and am still having issues after the replacement had to change out he fuel pump and its still in the shop trying to work out all the issues. I will never purchase an other vehicle from HGreg in orlando after i have read some more of the reviews on this company they are a bunch of laires and cheats they fall into to the total car sales image that everyone doesnt want to come accrossed. STAY AWAY FROM THIS DEALER LAIERS AND CHEATS. JUST TO MAKE THE MONEY OFF HARD WORKING AMERICANS!!!!!! More

Report | Print

Absolutely Horrible Experience — Avoid HGreg at All Costs I would strongly advise anyone to steer clear of HGreg. While our salesman was great, the rest of the experience was an absolute nightmare r Costs I would strongly advise anyone to steer clear of HGreg. While our salesman was great, the rest of the experience was an absolute nightmare riddled with unethical practices, poor communication, and a complete lack of accountability. First, they added a non-optional “Elite Protection Package” for $1,500 — an outrageous hidden fee disguised as an add-on that we had no choice but to pay. Despite this, we proceeded with the purchase, even knowing the car’s AC wasn’t working. They assured us it was a simple Freon issue and gave us a written promise to fix it. Getting them to honor that promise was a battle. Calls went unanswered, voicemails ignored, and after countless attempts, they finally scheduled an appointment. I was told the repair would take a couple of hours, so I took time off work. Upon arrival, they informed me it would actually take three days — and since they don’t work weekends, I was left without transportation and no assistance from them to get a loaner. When I eventually dropped the car off, they changed their estimate from three days to a week. After finally getting the car back, it overheated on the way home. Once again, I couldn’t get anyone to answer the phone for days. When I finally reached someone, they arranged a tow and claimed to fix the issue — but just three days later, it overheated again. This time, they told me they would assess the issue and call me — but never did. After chasing them down in person, they claimed a coil needed to be ordered and that it would take another week. When I asked for help arranging alternate transportation, I requested to speak to a manager. Instead, I was met by someone who wasn’t even a manager and was told they wouldn’t fix the car because it “wasn’t promised,” since it was no longer considered an AC issue. They simply told me to take it elsewhere. To top it off, when I returned to retrieve my car, they couldn’t even find my key for an hour. I ultimately had the car looked at by another mechanic who quickly determined that HGreg had failed to properly “burp” the system, meaning air was trapped — a simple fix that should have been resolved from the start. This company is deceptive, unprofessional, and completely incompetent. I wouldn’t recommend HGreg to anyone. Save yourself the frustration and take your business elsewhere. More

Report | Print

BAIT & SWITCH! ! They had a great deal car on their website and I called TWICE to ensure it was still available and was told it is still on the lot. Drove 45 minute ! They had a great deal car on their website and I called TWICE to ensure it was still available and was told it is still on the lot. Drove 45 minutes to get there after about 20 minutes the salesperson and his manager told me there was a missing the system and the car was sold. However, they had plenty of other cars to show me. I got up an walked out. Never going back to this place! More

Report | Print

Wish it was possible to give HGreg a no star. I tried to talk with them several times to purchase a vehicle. I had my financing ready and wanted to come finalize the deal. I called several times I tried to talk with them several times to purchase a vehicle. I had my financing ready and wanted to come finalize the deal. I called several times and was pushed off to another line to leave messages. A call was never returned. I finally was able to talk with a salesperson at the Orlando store. I was told I could pay $150.00 and have the car transferred and then make the deal. I was told he would call me back. No return call again I called the next day talked to the Doral dealership and was told they transferred the car to Orlando I was overjoyed. I then call the Orlando dealership ready to come finalize the paperwork. I was told bluntly first come first serve you are out of state and we sold the car! I was shocked to say the least. I inquired about being first, had my financing and was ready to purchase a plane ticket to come pick up my car! I tried for 2 weeks to purchase this car. I only needed to schedule a time to sign the paper and drive my new car off the lot I never received any return phone calls after numerous messages left. Not even a courtesy call to let me know the car I was in the process of purchasing was sold to someone else! More

Report | Print

My husband and I bought a 2023 Hyundai hybrid with 1800 miles. It just stopped working after 5 days. It put me in a dangerous situation because it shut down as I was turning on to 192. I called to turn the miles. It just stopped working after 5 days. It put me in a dangerous situation because it shut down as I was turning on to 192. I called to turn the car in under their 5-day guarantee but was told we had it longer than 5 days. We have reached out to management but no one will take or return our calls. The car has been at the dealers for over 2 weeks and they have not been able to fix it. We don't know what to do. Do yourself a favor and stay away from this bunch of crooks. More

Report | Print