Ira Jackson-Carpenter

I had a great experience dealing with Kenny and everyone involved in my buying experience. involved in my buying experience. More

by rford09 Verified Customer Verified Customer

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Dj was our Sales representative. He was very helpful and made our whole experience pleasant. He responded quickly when we had questions and followed up with us to make sure everythin He was very helpful and made our whole experience pleasant. He responded quickly when we had questions and followed up with us to make sure everything was going well! The sales manager was very professional and made us feel comfortable. I love my new CRV!! More

by LDN760 Verified Customer Verified Customer

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Had a smooth experience and felt like my needs were met. Justin was willing to try to meet any requests. Would recommend this dealership to other shoppers! Justin was willing to try to meet any requests. Would recommend this dealership to other shoppers! More

by bridgidfarrell14 Verified Customer Verified Customer

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Left the car a mess upon pick up then when asked for feedback the service manager tried to blame me for the tech not putting things back appropriately. Very defensive and no respect for the customer. Al feedback the service manager tried to blame me for the tech not putting things back appropriately. Very defensive and no respect for the customer. Also, asked about my service warranties and received push back about those as well since I bought from another Honda dealer. More

by YONKEJO Verified Customer Verified Customer

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I had an amazing experience at Jay Honda purchasing my Honda CR-V L Sport. Travis in sales and Ira in finance were absolutely phenomenal. From the moment I walked in, there were great laughs, genuine conv Honda CR-V L Sport. Travis in sales and Ira in finance were absolutely phenomenal. From the moment I walked in, there were great laughs, genuine conversations, and a true family vibe that made the entire process enjoyable and stress-free. Travis was knowledgeable, patient, and truly listened to what I wanted. He made sure I was comfortable and confident every step of the way. Ira was just as amazing—he explained everything clearly, answered all my questions, and made the finance process smooth and easy. This didn’t feel like a typical car-buying experience—it felt like working with family. I highly recommend Jay Honda and strongly encourage anyone looking for a vehicle to ask for Travis and Ira. Five stars all the way! More

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Our sales lady, Bascia really went above and beyond, including making a video of the vehicle before we got there and willing to come in on her day off to further help us. She was fantastic! including making a video of the vehicle before we got there and willing to come in on her day off to further help us. She was fantastic! More

by julieturk3 Verified Customer Verified Customer

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Omar and IRA was very helpful to me with the completion of me purchasing my new Vehicle. Even when it came to the features on the vehicle. A lot of information to absorb, but we'll appreciated. I apprec of me purchasing my new Vehicle. Even when it came to the features on the vehicle. A lot of information to absorb, but we'll appreciated. I appreciate everything these two gentlemen did to make this a smooth transition as possible, especially since I don't reside in Cleveland. Thanks again Lynn Tufts from Dayton Ohio More

by LYNNTUFTS6791 Verified Customer Verified Customer

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What a terrible experience. The service writer told me it could take up to two days,to replace the recalled fuel pump.If this horrible service keeps up,I'll go elsewhere for a ca The service writer told me it could take up to two days,to replace the recalled fuel pump.If this horrible service keeps up,I'll go elsewhere for a car. More

by KDGOLIAS Verified Customer Verified Customer

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Jay Honda always gives good service. Sandra Taylor is outstanding in her explanations and her concern for clients. I have purchased five Hondas from them. Omar as a sales person is ex Sandra Taylor is outstanding in her explanations and her concern for clients. I have purchased five Hondas from them. Omar as a sales person is excellent. He personally called and checked on me. To make sure I had no questions. More

by marlene.remesch Verified Customer Verified Customer

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We had a great service experience, as always, last month - Sandy Taylor did an excellent Service Coordination job - Sandy is The Best!! ;-) - Sandy Taylor did an excellent Service Coordination job - Sandy is The Best!! ;-) More

by edbasta5 Verified Customer Verified Customer

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