Isaac Aguilar

I’ve had consistently terrible experiences with McKenna Porsche’s service department. While my cars were in their care, both of my 911s were damaged. The first incident left a deep gash on the rear tail Porsche’s service department. While my cars were in their care, both of my 911s were damaged. The first incident left a deep gash on the rear taillight and bumper — they simply polished it until it looked passable instead of properly repairing it. The second incident occurred when they drove my car into a sloped driveway and completely destroyed the front bumper. On another occasion, they returned my 911 with the seat recliner pull tab completely ripped off. I’ve brought my car in multiple times for rattles, and each time it’s returned with no improvement whatsoever. I’ve gone through three different service managers already because of their constant staff turnover. My current service manager is Isaac, but communication remains poor — I constantly have to chase them for updates and rarely get timely responses. To make things worse, one of their pickup and drop-off personnel once told me to “stop playing games” after a simple miscommunication about my address. This is hands down the most unprofessional and careless Porsche service center I’ve ever dealt with. If you value your vehicle, time, and professionalism — take your business elsewhere. More

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Isaac has been my service advisor for years. Prior to that I had two amazing service advisors as well. I have to say that Isaac has went above and beyond for all my service needs. Rarely there’s Prior to that I had two amazing service advisors as well. I have to say that Isaac has went above and beyond for all my service needs. Rarely there’s been a problem but if so it was always resolved in a quick and smooth way! I’ve taken my car to a few dealerships for service calls but quite recently I always end up at McKenna (even though it’s a drive for me). The peace of mind and the superior service is a no Brainer. Thanks Isaac & McKenna! More

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