Ivy Bartley

Porsche Marin responded

Thank you for your feedback. While we're glad to hear you found our team to be friendly, we're very sorry to learn that your recent service experience did not meet expectations. We understand your concerns regarding the water pump replacement and the credit card fee, and we regret that these issues caused frustration. We aim to be transparent with our pricing and policies and will use your feedback as an opportunity to review how we communicate these details more clearly in the future. Your experience matters to us, and we would appreciate the chance to speak with you further to address any outstanding concerns. Please feel free to reach out to our service director, Fernando Oliveira, directly at foliveira@indigoautogroup.com.

Porsche Marin responded

Thank you for your kind review! We’re delighted to hear that our team made you feel welcome, that our facility met your expectations, and that you enjoyed the beverage area. It's also great to know you noticed the efficiency of our operations. We appreciate your feedback and hope to welcome you again soon!

Porsche Marin responded

Thank you for the kind words and for recognizing Ivy Bartley’s exceptional service. We’re thrilled to hear that your experience from arrival to departure was met with personable and attentive care. Ivy is indeed a valued member of our team, and your feedback affirms the dedication she brings every day. We look forward to welcoming you back to Porsche Marin in the future.

Porsche Marin responded

Thank you, Tae, for your recommendation and positive feedback. We're glad to hear that our team provided thorough and detailed service along with a welcoming experience. We appreciate your trust in our dealership and look forward to assisting you again in the future.

Porsche Marin responded

Thank you for the kind words! We're thrilled to hear that Ivy, Jacquelyn, and Rayshawn made your service experience smooth and enjoyable. Communication and friendliness are key values for us, and it’s great to know our team delivered on both. We appreciate your continued trust and look forward to your next visit.

Porsche Marin responded

Thank you so much for your kind words! We understand that delays happen, and we’re happy to accommodate whenever possible. We’re thrilled to hear that Ivy and the team made you feel welcome and supported. We look forward to seeing you again soon!

Porsche Marin responded

Thank you for your feedback! We're happy to hear your first CPO warranty experience was fast, easy, and reliable. We apologize for the minor oversight with the post-service drip and will be sure to pass this along to our team. We’re glad you’re satisfied overall and look forward to assisting you in the future!

Porsche Marin responded

Thank you for your kind words, Jessica! We’re glad to hear that your service experience at Porsche Marin was professional and seamless. Providing efficient service and easy scheduling is always our goal. We appreciate your support and look forward to your next visit!

Porsche Marin responded

We’re delighted to hear that you received attentive and courteous service! Creating a welcoming environment, including a comfortable waiting area, is important to us. Thank you for choosing Porsche Marin—we look forward to serving you again!

Porsche Marin responded

We’re thrilled to hear that Ivy and Jaclyn provided top-notch service and clear communication during your visit. Keeping you informed is our priority, and we appreciate your kind words. Thank you for choosing Porsche Marin!