JAMES PALMER

My last five cars have been purchased new so when I called Darcars Lexus of Greenwich to inquire about a lightly used 2025 Lexus ES 300h I wasn’t sure what to expect. I was transferred to James Palmer called Darcars Lexus of Greenwich to inquire about a lightly used 2025 Lexus ES 300h I wasn’t sure what to expect. I was transferred to James Palmer who was warm and friendly on the phone and even more so in person. James is professional, knowledgeable and patient and he made what is never a fun process as painless as possible. I also want to thank Melissa for her help in showing me how to set up and use the Lexus Connect technology. She is a rock star! All of the employees at the 19 Railroad Ave location were friendly and willing to chat during the long process of purchasing and taking delivery of the car. I would not hesitate to recommend them to other buyers. More

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We would like to express our appreciation to Sales Consultant James Palmer at Darcars Lexus of Greenwich for outstanding professionalism and excellent service during the purchase of our vehicle. We ha Consultant James Palmer at Darcars Lexus of Greenwich for outstanding professionalism and excellent service during the purchase of our vehicle. We have purchased a pre-owned Lexus NX450H+ on-line. Huge thanks to Ashley Ramirez Ferrer, online consultant for helping with questions we had. Me and my wife have flown to New York from Houston to pick up our Lexus. Upon arrival the vehicle and all documents were ready and after signing all papers we started our 1600 mile trip back to Houston with no technical problems whatsoever. Please also extend our thanks to the mechanical team for their expertise. We will recommend our friends about the great service at Darcars Lexus of Greenwich. Great job all around! If you want honest and professional service, ask for James! More

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Pretty terrible out of state experience. Started off well with an instant response to my online inquiry. I sent a list of very detailed questions, then waiting 48 hours to receive informatio Started off well with an instant response to my online inquiry. I sent a list of very detailed questions, then waiting 48 hours to receive information on the wrong vehicle. When I corrected the salesman, it took hours to get a response saying that the car I initially inquired about had sold. Upsetting, but such is life. Guess what? The car is back on their website today with a price increase of $1500 more. More

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James was patient, professional, experienced, and explained all the steps involved in the car buying process. explained all the steps involved in the car buying process. More

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Very nice and efficient ! Glad we are working with James! We would definitely recommend him anytime Glad we are working with James! We would definitely recommend him anytime More

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James was a gentleman from day we spoke on phone thank you car is beautiful and we’re happy with the purchase you car is beautiful and we’re happy with the purchase More

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James was one of the most straight forward salesmen I’ve dealt with in my life from the first call to the end. Was direct with negotiating the car and out the door pricing. When I saw the car, there were a dealt with in my life from the first call to the end. Was direct with negotiating the car and out the door pricing. When I saw the car, there were a few scratches that were not on initial pictures. James said he’ll take care of it and even make sure they will take care of it after the fact if there’s still issues, hopefully he’ll pick up my call when I call him, but he’s been honest from the beginning of this process. Would recommend him again! More

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James was super patient with me and made my time getting a new car very easy! Thanks for everything James! a new car very easy! Thanks for everything James! More

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We have been dealing with Lexus of Greenwich for about 30 years and have bought and also leased many cars from them. Our last car was from the pre-owned division and so was this car. This experience proved a years and have bought and also leased many cars from them. Our last car was from the pre-owned division and so was this car. This experience proved again that the people you have working in the Lexus pre-owned division are absolutely excellent. We are pleased with our selection and appreciate all the help you have given us with the complicated new digital stuff we have to try to master. More

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James was EXCELLENT at helping us program our new car. We have owned Lexuses for 30 years, but all the new gizmos & computerized things in the new car were confusing to us. James was great at getting us c We have owned Lexuses for 30 years, but all the new gizmos & computerized things in the new car were confusing to us. James was great at getting us comfortable with what had seemed at first to be a huge learning curve. We are truly grateful for his patient and clear guidance. More

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