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JEREMIAH PFLUGER
JEREMIAH PFLUGER at Russ Darrow Toyota of West Bend

JEREMIAH PFLUGER

SERVICE ADVISOR

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of JEREMIAH PFLUGER

February 19, 2026

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everything was explained in advance. No additional charges were added. Satisfied with the service I received. More

by JANE PEACE
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Recommend Dealer
Yes
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Feb 19, 2026

Russ Darrow Toyota of West Bend responded

Jeremiah is pleased everything was outlined ahead of time and that no extra fees were added. We’re glad you’re satisfied with the service on your Toyota RAV4. Mitchell Darrow mitchell.darrow@russdarrow.com

February 11, 2026

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Employee Rating

took truck in because there was a rattling and they said they fixed it and its still rattling. also my remote starter isnt working and instead of fixing it they went on and on about paying for an app More

by pastamike71
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 15, 2026

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2026

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I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther More

by lisa.maaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli

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Jan 31, 2026

Russ Darrow Toyota of West Bend responded

Lisa, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

January 23, 2026

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Employee Rating

Everyone was extremely friendly and kept the work done in a good timeframe I got to meet the technician. I was very impressed. More

by Preloznil
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Jan 23, 2026

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

January 14, 2026

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Employee Rating

Checking in was horrible. Took forever, customer confusion, and I was skipped twice. Other than that, it was as expected. More

by jwhron
Recommend Dealer
No

Other Employees Tagged: JEREMIAH PFLUGER

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Jan 18, 2026

Russ Darrow Toyota of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mitchell Darrow mitchell.darrow@russdarrow.com

January 06, 2026

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Great experience. Quick service I live 40 miles away and continue to travel for service More

by jgeibl
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Jan 06, 2026

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

December 13, 2025

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Everyone was friendly and helpful. It went quickly. They have a nice waiting area. Helpful More

by Bonshepherd
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Dec 14, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

December 10, 2025

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Employee Rating

Kinda put them on a time crunch and they came through for me! Much appreciated More

by Dr_johnson40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin

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Dec 10, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

December 04, 2025

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Employee Rating

Ask for a good car. Got it perfectly mastered. The interaction with dealership was superb. More

by picicato
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Bechler, Janessa Rios, Abigail Lundberg

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Dec 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

November 23, 2025

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Employee Rating

Very professional and the employees get the job done efficiently and quickly. I would recommend this dealership to other Toyota customers. More

by Shannon.a.held
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER

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Nov 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

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