Jacee Bunt

My experience was great. They helped me with all my questions and told me how long it would be. It was actually less time than they said overall I had a great experience. They helped me with all my questions and told me how long it would be. It was actually less time than they said overall I had a great experience. More

Report | Print

The people who work at Shottenkirk are customer satisfaction specialists. Oil change and tire rotation for my Jeep Wrangler were completed in the most timely fashion. I was offered water and coffee satisfaction specialists. Oil change and tire rotation for my Jeep Wrangler were completed in the most timely fashion. I was offered water and coffee, while in the spacious and comfortable waiting room. There is also a nice seating area outside for those who need to stretch their legs and breathe fresh air. I will be returning to them for all oil changes in the future. More

Report | Print

They were friendly and professional. I didn’t have to wait long. I enjoyed looking at new vehicles they had on show room floor. I didn’t have to wait long. I enjoyed looking at new vehicles they had on show room floor. More

Report | Print

When I brought my truck in, I had a service rep assigned. I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something tha I called a few days later to get a status of my truck and found out that the initial service rep was no longer working there. That is something that I should have received a phone call on, by the new rep to ensure everything that was discussed with the initial rep had been passed down. Also, part of that, this was warranty work that would have expedited getting parts. Instead, it was a couple of weeks before that information was passed to MOPAR warranty. Once again, information that should have been turned over to the new rep. Also, I had to keep calling to get a status of parts. I should have been kept up to speed on it, especially after it was in the service department for over 2 weeks. One last thing. When a vehicle has warranty work required, either the dealership or MOPAR should provide a loaner vehicle of the same type. My vehicle is a 1 ton dually pickup that I purchased from your dealership brand new. I am a full time RVer and had set a plan to move, pulling our 41 foot 5th wheel to our new location. Luckily the vehicle was ready in time, but we weren't sure it would be for quite a while. A customer shouldn't have to stop all their plans and disrupt their life due to an issue with a vehicle while it is still under warranty. More

by jeffwoodman881 Verified Customer Verified Customer

Report | Print

xxxx service Won’t ever do business there again The employees suck Won’t ever recommend coming here employees suck Won’t ever recommend coming here More

by gomezsteven922 Verified Customer Verified Customer

Report | Print

Great experience. Very professional. Explained what they did with your car. And very reasonable. I’ve used them several times. Never been disappointed. Highly Very professional. Explained what they did with your car. And very reasonable. I’ve used them several times. Never been disappointed. Highly recommend people to use their service/repair shop. More

by JKLEIN0903 Verified Customer Verified Customer

Report | Print