Jaci Rupcich

Outstanding Experience with Genesis of Merriville – Especially Dave! I had a truly exceptional experience with Genesis of Merriville when I purchased my car in March 2025. From start to finish, Dave Especially Dave! I had a truly exceptional experience with Genesis of Merriville when I purchased my car in March 2025. From start to finish, Dave, my original sales associate, was attentive, honest, fair, and highly professional. He made the entire process smooth and stress-free, which I genuinely appreciated. After bringing my car home to South Bend, I realized the all-weather mats I believed were included were not in the vehicle. I contacted Dave, and he explained that they weren't included because they weren’t even available yet due to the car being such a new model. He promised to follow up once they were, and true to his word, he did. Fast forward four months, and Dave reached out to let me know the mats were finally available—and that they’d be personally delivered to me. Today, James, a young and professional driver, arrived at my workplace (after driving 1.5 hours!) to deliver the mats. He was polite, respectful, personable, and seemed genuinely happy to help. So far, I have nothing but praise for my experience with Genesis of Merriville. Special thanks to Dave in sales, Jaci in finance, and James for going above and beyond. Their customer service has been outstanding at every step. Highly recommend! More

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I recently had the pleasure of purchasing my new 2026 Genesis GV70 from Genesis of Merrillville and I can honestly say it was one of the most positive and stress-free car buying experiences I've ever had Genesis GV70 from Genesis of Merrillville and I can honestly say it was one of the most positive and stress-free car buying experiences I've ever had. From the first point of contact to the time I drove off the lot, I felt genuinely welcomed and valued, not just as a customer, but as an individual. Conrad and Adam were simply outstanding throughout the process. It was smooth and straightforward with no pressure to add on anything that didn't make sense for me and my specific situation which is not what you always see at deslerships. Once the paperwork was signed and the car was cleaned up (heavy rains the night before) Conrad took the time to walk me through all the car's features, demonstrating how everything worked which was a huge plus as I switched from an EV back to gas so I had to refamilarize myself with more buttons, lol I highly recommend them to anyone in the market for a new or used car. Their professionalism, honesty, and genuine dedication to customer service are truly commendable. Thank you Genesis of Merrillville and especially both Conrad and Adam for making my car buying journey such a positive and memorable one! I am absolutely thrilled with my new GV70! More

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The dealership's staff is dedicated to providing an exceptional customer experience, ensuring all client needs are met. The facility is well-maintained and organized, which complements the Genesis vehi exceptional customer experience, ensuring all client needs are met. The facility is well-maintained and organized, which complements the Genesis vehicle line. More

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We had a wonderful experience with Dave Cox @ Genesis of Merrillville purchasing our second Genesis. We couldn’t have asked for a more knowledgeable, professional and supportive guide in helping us with our Merrillville purchasing our second Genesis. We couldn’t have asked for a more knowledgeable, professional and supportive guide in helping us with our decision. I strongly recommend reaching out to Dave for any new car support. More

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Dave was very helpful in navigating purchase of GV80 online and then in person for final details. My only suggestion is that the dealership hire more sales people to upgrade the sales / service experie online and then in person for final details. My only suggestion is that the dealership hire more sales people to upgrade the sales / service experience as Dave had to manage three sales all at once, rotating between three parties / three desks to keep things moving. He did his best to expedite the delivery process. After one day driving the vehicle, we are enjoying it. More

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Big shoutout to Justin for the amazing customer service! Made the whole process so smooth and easy. Super knowledgeable too! Made the whole process so smooth and easy. Super knowledgeable too! More

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Outstanding Experience with Dave and the Genesis of Merrillville Team! Dave and the entire staff at Genesis of Merrillville were absolutely outstanding! From start to finish, they made our out-of-stat Merrillville Team! Dave and the entire staff at Genesis of Merrillville were absolutely outstanding! From start to finish, they made our out-of-state purchase seamless and stress-free. This was our first time handling a transaction like this, and we couldn't be more thankful to have had Dave and his team guiding us every step of the way. We’re completely in love with our new vehicle and truly appreciate the professionalism, care, and attention we received. Thank you, Dave and everyone at Genesis of Merrillville, for making this experience such a positive one! More

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Dave Cox was terrific! ! 6Stars!! He was thorough, patient and thoughtful. He was a good listener. Adam and Jaki were great as well. Genesis should be proud of their team in ! 6Stars!! He was thorough, patient and thoughtful. He was a good listener. Adam and Jaki were great as well. Genesis should be proud of their team in Merrillville. I spent my career in sales. I know what works. I'll definitely recommend Genesis Merrillville. Oh, and I like the car. We now own 3. Nolie. A 24, 25 and '26 GV70s all. More

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Dave went above and beyond in every way. We walked in the door and he greeted us with a smile. He was very knowledgeable and SO easy to talk with. He made the car buying experience great. O We walked in the door and he greeted us with a smile. He was very knowledgeable and SO easy to talk with. He made the car buying experience great. Our last experience with buying a car was horrible. He went above and beyond in every way. We highly recommend Dave. Please don’t hesitate to buy a Genesis and go see him at Genesis of Merrillville. BTW, he delivered my car to my home and explained every aspect of operation etc… Thank you Dave for making our experience seamless. More

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Dave was amazing! ! I’d recommend Genesis of Merrillville for an awesome car buying experience. ! I’d recommend Genesis of Merrillville for an awesome car buying experience. More

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