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Jack MacLeod
Jack MacLeod at Safford Brown Mazda Fairfax

Jack MacLeod

Service Advisor

Safford Brown Mazda Fairfax

10570 Fairfax Blvd
Fairfax, VA 22030

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4 Reviews
not yet
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4 Reviews

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Dealership Experience

8 yrs, 8 mos

4 Reviews of Jack MacLeod

October 09, 2025

Dealership Rating
Employee Rating

I try to call for service only 2025 cx 90 and nobody answer the phone e,they just wanna text,they are rude and mad More

by operales67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 13, 2025

Safford Brown Mazda Fairfax responded

Thank you for your feedback. I understand your frustration regarding the communication difficulties you've experienced while trying to reach Safford Brown Mazda Fairfax for service on your 2025 Mazda CX-90. Your experience is important to us, and I encourage you to contact us directly at our service department to discuss your concerns further. I appreciate your input, and we are committed to improving our customer service. Trey Rodgers, General Manager

October 07, 2025

Dealership Rating
Employee Rating

Staff was great, however the $200 up front diagnostic fee is ridiculous - your parts prices and service charges are already ridiculous, to rope people into paying $200 when you might not be doing anything... More

by seanrekrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Glen Durham, Somchai Charucksiri, Amy Jandhyala, Scott Stofko, Richard Faatz

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Oct 09, 2025

Safford Brown Mazda Fairfax responded

Thank you for sharing your feedback with us, Sean. I appreciate your kind words about our staff at Safford Brown Mazda Fairfax, and I understand your concerns regarding the diagnostic fee and the overall pricing for services. Our goal is to provide transparent and reliable service, and we value your input as it helps us improve. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us directly. I hope we get to have the opportunity to serve you better in the future. Trey Rodgers, General Manager

October 01, 2025

Dealership Rating
Employee Rating

Excellent service. Very engaging. The service attendant was very proactive and kept me informed during the service. More

by Dan J McConnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 01, 2025

Safford Brown Mazda Fairfax responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 30, 2018

Dealership Rating
Employee Rating

That people like me can afford it is genuinely a miracle The waiting room has a TV that's always on, cables to charge your phone, orange juice, and they even pour the brown oil in the right container instead More

by Citruskeptic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amber Wood

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Dec 02, 2018

Safford Brown Mazda Fairfax responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Trey Rodgers - GM - trey.rodgers@brownscar.com

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