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Patriot Subaru
Saco, ME
251 Reviews
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251 Reviews of Patriot Subaru
May 05, 2026
I've purchased and traded in a lot of vehicles over the years from highly rated dealership across several states, but none have come close to the level of attention, professionalism, and genuine care we ex years from highly rated dealership across several states, but none have come close to the level of attention, professionalism, and genuine care we experienced at Patriot Subaru in Saco, Maine. From the moment we stepped onto the lot and into the showroom, we were warmly welcomed. Our sales associate, J.D. Defelice, immediately made us feel at ease, introducing us to members of both the sales and service teams, several who had come over to greet us creating an atmosphere that felt more like a friendly gathering than a transaction. There was absolutely no pressure . . . just easy, conversation and sincere interest in getting to know who we were , what we were looking for, and how they could best help. We were trading in a 2023 Outback Touring and were genuinely impressed by the advanced diagnostic tools used by the used car and service teams. The process felt incredibly transparent and high-tech, and was something akin to an automotive version of an open MRI, clearly showing every aspect of the vehicle's condition, both inside and out. It gave us complete confidence that we were receiving a fair and accurate assessment. The purchase of our new 2026 Subaru Solterra couldn't have been smoother. The sales process was seamless, and the financing experience was just as easy (thanks Matt) -- efficient, straightforward and handled with complete professionalism. All in all, this was hands-down the best car-buying experience we've had, and we wouldn't hesitate to recommend them to anyone looking for a dealership that truly puts the customer first. J. Burnett -- Scarborough, Maine More
by JBURN207
Employees Worked With
Vinnie Martorano, Jason DeFelice
September 20, 2024
Most unethical dealership I’ve had the displeasure to deal with! Do yourself a favor AVOID at all cost!!!! Had my offer accepted on a vehicle. Found out Monday at 11:06am had financing at 11:07 am! Sent deal with! Do yourself a favor AVOID at all cost!!!! Had my offer accepted on a vehicle. Found out Monday at 11:06am had financing at 11:07 am! Sent email asking for PO and Jacob Neal salesman never sent it! He told me Tuesday he was off but would be there Wednesday til 7pm. I sent email Wednesday morning to schedule appt to come get car Wednesday! His replied it was sold! Got a call from Christine Wright and said that was a fireable offense and they were getting the exact car in with low mileage would I be interested! Asked if I could give her a couple of hours she’d call back! That was Wednesday 3 days later no call! Sent an email Thursday to Adam Aren nothing! I’ve been ghosted!! Highly unethical and NOT a business with any integrity! Plenty of other dealership out there folks just drive by Patriot Subaru in Saco, ME nothing to look at! More
by Ghosted Customer
Employees Worked With
Christine Wright and Jacob Neal, Adam Arens
September 02, 2024
They say that there is no such thing as a coincidence. So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from th So it surely cannot be one that the Subaru dealer who I have referred quite a few friends (including one a few months ago; my review below is from that experience) too—yes, Patriot Subaru—is the same dealership (owner) who is about to open Maine’s first Acura dealership, in Scarborough. So imagine my excitement that I happen to purchase an Acura automobile while traveling in the tri-state of NY/NJ/CT and will have it serviced in Maine. By….the best in the business. Thank you Patriot! More
by Jazil
Employees Worked With
Adam Arens
August 10, 2024
I'm not sure what is happening with the Service Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have b Department at Patriot Subaru in Saco. I have been a faithful, consistent customer of Patriot Service since I purchased my Impreza in 2017. I have brought my vehicle in for oil changes and required maintenance every 6 months. In 2024, my vehicle was serviced 4 times in 6 months. The first visit (January, 2024)was for an oil change when they noted I needed new front brakes, RF control arm, and RUB bushing for approx. $1100. They completed the work one week later (visit #2, also January 2024). Three months later, (visit #3, April, 2024) I brought my vehicle back to check the rear brakes which had just been replaced 2 years prior - they completed the work and offered a discount. At this time, they also did a multipoint inspection which included checking "tire wear and underbody inspection." Nothing was noted needing repair with the multipoint inspection. Visit #4, July, 2024, within this 6 month period was for a scheduled routine oil change and Maine state inspection. Since I had incurred some medical issues, my car was only driven 448 miles since the Patriot multipoint inspection was done in April. I was expecting an easy pass on the Maine state inspection. I was shocked when the service rep told me my car failed the state inspection and needed $4000 worth of work to pass.(Tires, front and rear struts, LF control arm) I gave permission for the routine oil change and sought out a second opinion for the supposed need for $4000 worth of work. The second opinion agreed I needed new tires but that was all. The bill was $769 for new tires and the inspection. I then went for a tire alignment to a regional service center. I requested that they check the front and rear struts. They confirmed what the second opinion had stated - no need to replace struts. I am very disappointed with Patriot Service. I was totally blindsided by a multipoint inspection in April that did not note tire wear or questionable "underbody inspection" then less than 3 months later and only 448 miles later I am told I needed $4000 worth of work. More
by dclpretzel
Employees Worked With
Trevor Chabinsky, Paul Hall
July 02, 2024
Not only is this the best Subaru dealership in the North East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is East, but it's the best dealership I have ever dealt with. Highest trade-in values, phenomenal discounts on a new car and their service department is incredible. I can't say enough good things about this dealership. More
by ZVP
Employees Worked With
Rik Wuest, Jackie Parker, David Shoemaker, Dustin Kimball
March 25, 2024
Jackie Parker in the Service Department is incredible. She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy She went out of her way to find any discounts for the work I had done. She is really nice and down to earth. And trustworthy More
by psarge63
Employees Worked With
Jackie Parker
March 20, 2024
Patriot Subaru in Saco, Maine had an ad for a White 2024 Outback on their website, today, March 20, 2024. I called to ask if it was available for a test drive. A sales rep, Josh, told me that he was having Outback on their website, today, March 20, 2024. I called to ask if it was available for a test drive. A sales rep, Josh, told me that he was having trouble finding the car in their system. Then said it had been ordered and was not available, but that they had other Outbacks that were a similar price. When I asked if another car listed at $40K could be the same price as the "unavailable" car, I was told that it could, but it depended on how nice I sounded on the phone. I stopped and said, wait, how NICE I sounded? He said yeah. I paused and said great, thanks very much and hung up on him. Ask yourself, if I was a man, would he have had this same attitude with me? Patriot Subaru of Saco, Maine lost a long time customer and a new sale because of what happened here. More
by Former Patriot Subaru Customer
Employees Worked With
Sales Rep Josh
October 11, 2023
Patriot Subaru staff were all extremely knowledgeable, courteous, and timely. Holly Pritchard was our sales representative and showed us exactly what we were asking for, negotiated a great trade-in price courteous, and timely. Holly Pritchard was our sales representative and showed us exactly what we were asking for, negotiated a great trade-in price for my previous vehicle, and called periodically after my purchase to check in and make sure that everything was going well. She always made herself available to ask and answer any questions to help me negotiate all the new technology of vehicles . Special thank youHolly Pritchard and I highly recommend her services ✨✨✨✨✨ More
by mummytummypm
Employees Worked With
Holly Pritchard ????🤩????, Jackie Parker, Zander Girondel
May 27, 2023
I am thrilled to be providing a positive review of Sara, one of the sales associates at Patriot Subaru. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am w one of the sales associates at Patriot Subaru. We recently purchased a 2nd new car from her, a 2024 Subaru and I cannot express how impressed I am with her service. Sara's dedication, professionalism, and expertise made this entire car buying process easy and stress-free. She and Cullen provided us with all of the necessary information, answered all questions, and gave us detailed explanations on the car's features and functionalities with great patience. During the test drive, Sara shared her knowledge and made helpful recommendations, which enabled us to make an informed decision that met our needs and preferences. Moreover, her exceptional customer service skills did not just stop there but continued even after the sale was made. She has been following up to see how the vehicle is performing and whether there were any issues or concerns that we needed help with, which demonstrates Patriot Subaru's commitment to customer satisfaction. She has gone above and beyond in assisting my Father getting his Apple iPhone provisioned with the Starlink app, and even assisting with the clunky password reset process with Apple. All in all, I would like to wholeheartedly recommend Sara and Patriot Subaru to anyone who is interested in purchasing a vehicle. Our awesome car buying experience is a testament to the dealership's reputation for delivering exceptional service, and it will continue to make Patriot Subaru the go-to place for all our vehicle needs. More
by joedoji
Employees Worked With
Sara Elsberry, David Shoemaker
December 29, 2022
Patriot was completely unprepared when I came in to pick up my new car. We were just adding a car-- no trade, just buying a car. The first thing they asked me was "where is your trade?" I ordered the car up my new car. We were just adding a car-- no trade, just buying a car. The first thing they asked me was "where is your trade?" I ordered the car with a 2" hitch. Subaru does not sell a 2" OEM hitch for the Forester. David Shoemaker, the Sales Manager, did not know this. So, he ordered the car with the wrong hitch. When the car came in and I discovered the hitch did not fit, his service guys said to hit the hitch with a hammer until the 1.25" receiver popped out. The only problem with that? It was welded to the outer housing. No way was it coming off. Ultimately, they took the hitch off and put the right one one. 6 hours of my time (round trip) and they want accolades for "fixing the problem." Now for the funniest part-- The day before we were supposed to pick up our car, Shoemaker emails me and says he "forgot he was on vacation" and that he would not be there when I picked up my car. Then, later on, he tells me he was NOT on vacation-- that he just didn't come in that day. One of those statements has to be a lie. Do I know which one is? Nope. Doesn't matter. The problem is a lack of honesty, though. The deal was so screwed up, I asked to be taken off of their email distribution list shortly after we took delivery of he car. Next problem? Shoemaker e-mails me personally... again. And when I review some of my concerns about what happened a year ago, he responds by saying "I should have let you buy your car from a local dealer." Seriously? This guy is so arrogant that he thinks he directs what people buy and when they buy it? The funniest part, though, is that he was stupid enough to put this IN WRITING, to me. Keep in mind, this is the behavior of the SALES MANAGER of Patriot Subaru. If he acts like this, how do you expect his sales reps are going to act? Don't say I didn't warn you about these guys. Don't buy a car from Patriot Subaru. More
by billcard
Employees Worked With
David Shoemaker
