Jacob McMillen
Jacob McMillen at Randy Marion Subaru

Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.8
51 Reviews
4.8

51 Reviews

Write a Review

51 Reviews of Jacob McMillen

May 23, 2025

Dealership Rating
Employee Rating

Proficient, amiable, staff. Swift service. Honest feedback. Thanks for all the effective help, you all. More

by dorothyknosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 18, 2025

Dealership Rating
Employee Rating

Jacob was very nice and informative. When the radio was ready to be installed he called and it was installed in a couple hours More

by RYANBMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 18, 2025

Dealership Rating
Employee Rating

My experience was with the car Service Center. It was excellent. From start to finish all was 1st rate Service. The waiting room area was clean and modern. More

by rsl.consultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 17, 2025

Dealership Rating
Employee Rating

Well like I told Mark with all the trouble I had at their Hickory and Salisbury Locations I had just about lost faith in Randy Marion. His and Jacob's customer service restored my faith in the dealership. Th More

by JOHNMSTIREWALT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

April 24, 2025

Dealership Rating
Employee Rating

Very nice and friendly staff and quick service and maintenance very nice waiting area with coffee and snack while u wait More

by linkchris211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2025

Dealership Rating
Employee Rating

Great service, thorough and good communication. Their team kept us informed throughout the whole process. More

by kellyrumgay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 18, 2025

Dealership Rating
Employee Rating

I look forward to our next purchase. ..it might be a few years though, maybe.... More

by foghorn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 14, 2025

Dealership Rating
Employee Rating

They did not put enough attention, and missed steps of their own process to ensure that all necessary steps were completed, plus they did not secure one of the wheel covers correctly. I am not satisfied w More

by Mante01
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Lawson

April 12, 2025

Dealership Rating
Employee Rating

Service was excellent as usual. I needed all 3 windshield wipers replaced immediately due to the heavy rain expected that afternoon. Jacob told me to come right in and he would ha More

by frankpatty2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2025

Dealership Rating
Employee Rating

I can always depend on good care at Subarau in Mooresville. I expect them to do only what is necessary. More

by JOAMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

1
...

Dealership Inventory (187 Vehicles)

used 2017 Subaru Outback car, priced at $16,540
2017 Subaru Outback
used
Ice Silver Metallic exterior
CVT
All-wheel Drive
new 2025 Subaru Ascent car, priced at $48,587
2025 Subaru Ascent
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $29,497
2025 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2025 Subaru Legacy car, priced at $26,500
2025 Subaru Legacy
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $31,628
2025 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2025 Subaru Forester car, priced at $36,130
2025 Subaru Forester
new
Crystal Black Silica exterior
CVT
All-wheel Drive