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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg

Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

Contact Me
4.9
277 Reviews

Dealership Experience

4 yrs, 4 mos

4.9

277 Reviews

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277 Reviews of Jacqueline Quinlan

February 11, 2026

Dealership Rating
Employee Rating

Excellent service, Jackie is on the spot. This is my 2nd truck buying from them, yet to have a bad experience. More

by carlparry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Taylor

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Feb 11, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Carl! I'm thrilled to hear that you had an excellent experience at Colonial West Chevrolet of Fitchburg and that Jackie provided you with outstanding service. It’s fantastic to know that this is your second truck purchase with us, and we're grateful for your continued trust. We look forward to seeing you again for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 09, 2026

Dealership Rating
Employee Rating

Appreciated getting a quick appointment when I called. My car was serviced quickly. Everyone as usual was polite and helpful! I have had my cars taken care of there for years and highly recommend them! More

by Senior Lady
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Feb 10, 2026

Colonial West Chevrolet of Fitchburg responded

Thanks so much for your insightful review! I really appreciate your continued trust in Colonial West Chevrolet of Fitchburg for your vehicle service. It's great to hear that you had a quick appointment and that our staff was polite and helpful. Our team looks forward to seeing you again for your next visit and appreciate your recommendation! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 29, 2026

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Employee Rating

My service appointment was easy to schedule. The waiting room was comfortable and service was done in a timely way. More

by daisybee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Jan 29, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Daisy! I’m pleased to hear that scheduling your service appointment was easy and that you found the waiting room comfortable. At Colonial West Chevrolet of Fitchburg, providing timely and efficient service is always a priority. I appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2026

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Employee Rating

I like that they remind me when my vehicle needs an oil change. I’ll bring it in to get it done. They offer you a ride back to your work if needed . overall good service. More

by Machinemender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere, Shelley Dupre

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Jan 23, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive feedback! I am happy to hear that you appreciate our reminder service for oil changes and the convenience of our ride service. We strive to provide good service at Colonial West Chevrolet of Fitchburg, and we look forward to seeing you again for your oil change! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 10, 2026

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Employee Rating

The service was great,will be visiting them again for any other service that i may need More

by Junkyardrods6768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Jan 10, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I am glad you had a great experience with us at Colonial West Chevrolet of Fitchburg. We look forward to seeing you again for any future services you may need. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 28, 2025

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Employee Rating

If your car needs servicing, do yourself a favor and go to Colonial West Chevrolet. More

by rgetek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Vincent Locher, Pamela Bussiere, Shelley Dupre

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Dec 28, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review! I'm thrilled to hear that you had a great experience with us at Colonial West Chevrolet of Fitchburg. I appreciate your recommendation, and we look forward to seeing you again for any future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 23, 2025

Dealership Rating
Employee Rating

Very polite and and helpful when questions asked Was not a long wait getting everything done More

by dianeboisse41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you found our team polite and helpful at Colonial West Chevrolet of Fitchburg. We strive to provide efficient service, and it’s great to know that we met your expectations. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 19, 2025

Dealership Rating
Employee Rating

The service was excellent from the phone call I placed to the return of letting me know what was wrong, what it would take to fix it and how quickly the work was done 😊 Excellent from start to finish A+ se More

by dodinowlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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Dec 19, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Dodi! I'm thrilled to hear that you had an excellent experience with us at Colonial West Chevrolet of Fitchburg from start to finish. Our team is dedicated to providing top-notch service, and it’s great to know that we met your expectations. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 17, 2025

Dealership Rating
Employee Rating

Good communication, and quick to get my trucks done on time. Will be back again More

by Rock Landing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere, Shelley Dupre

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Dec 17, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I appreciate your kind words about the communication and timely service at Colonial West Chevrolet of Fitchburg. I am glad to hear you were satisfied with your truck's service. We look forward to seeing you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 02, 2025

Dealership Rating
Employee Rating

Colonial West Chevy has been a great dealership for our family. We have all our vehicles serviced there, even if they are not Chevrolets! More

by Jenbase1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Pamela Bussiere

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Dec 03, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Jen! I'm thrilled to hear that Colonial West Chevrolet of Fitchburg has been a great choice for your family's vehicle servicing needs, regardless of the make. I appreciate your loyalty, and we look forward to continuing to provide excellent service for you and your family! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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