James Hensley

James Hensley and Gracie were amazing to work with and made the experience as fun and stress free as possible. I don't remember the finance guy we worked with but he was amazing as well and answered all m made the experience as fun and stress free as possible. I don't remember the finance guy we worked with but he was amazing as well and answered all my questions. I have not shut up about recommending James to all my coworkers who might be needing a car in the future. I will definitely be coming back for any future car needs. More

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I drove over 200 miles to this dealership after confirming with their team that they had specific trucks I wanted — including a 2022 model I was told was on the lot, in “perfect condition” and Toyo confirming with their team that they had specific trucks I wanted — including a 2022 model I was told was on the lot, in “perfect condition” and Toyota Certified. I even provided a list of four VINs ahead of time. At no point was I told about any hail damage — not before my drive, not when I arrived, and not even when they sent me to the wrong lot and had me test drive completely different models. When none of my requested vehicles were on site, they tried to get me to write up a deal “sight unseen” to bring one over from another lot — still without disclosing any damage. I refused until I could actually see the trucks, booking a hotel so I could stay overnight. The next day, I finally saw the vehicles: every single one had significant hail damage that had never been disclosed. They were not in “perfect condition” and not Toyota Certified as claimed — in fact, none were even eligible for certification. Financing was no better: I was shown only monthly payments, never the full contract price before signing. When I asked to see the written paperwork, I was told “no” until I brought the full down payment (I gave $10K that day and $15K the next when I picked up the truck). The finance manager withheld all contract paperwork until after I paid the deposit and took delivery. I was charged $6,995 for a bundled “warranty + maintenance” package without a clear breakdown, at wildly inflated prices and with very limited coverage. The “paint” warranty had a $2,500 max payout despite costing $3,000. The warranties were bundled in a way that made them look like one plan, not three separate ones. The maintenance plan was misrepresented and far less valuable than presented — essentially $250 per oil change and tire rotation. I am now canceling these add-ons, but the refund will go straight to my loan, meaning I still paid interest on inflated amounts that should never have been there. From my experience, this dealership engages in bait-and-switch advertising, non-disclosure of vehicle condition, and non-transparent financing. If you shop here: Get every claim in writing. Insist on seeing all vehicles in person before discussing a deal. Demand complete paperwork before signing anything — not on a small screen. Ask for all “fine print” upfront. I was never given complete warranty details, even after I received my paperwork. More

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Fast friendly service. Clean and relaxing environment. They get you in and out and on your way. Clean and relaxing environment. They get you in and out and on your way. More

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Erika has assisted me with multiple service appointments and has always exceeded my expectations, keeping me in the loop on time frames and best options. and has always exceeded my expectations, keeping me in the loop on time frames and best options. More

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Got a great deal on the truck I ordered it came in on time and plan on future business with them Mr Manny is top notch service rep gets you in and out time and plan on future business with them Mr Manny is top notch service rep gets you in and out More

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The entire team at Shottenkirk in Weatherford have been great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in f great. Above and beyond in service. And Rock Stars in the sales. Manny and Sheri in service. Hunter, James, and Sam in sales. Ameer in finance. This team has far exceeded any other buying experience I have ever had. #6 ???? More

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James was great and got all my paperwork working as quickly and professionally as possible. Dillon was very personable and worked to get everything done as quickly as possible. quickly and professionally as possible. Dillon was very personable and worked to get everything done as quickly as possible. More

by NANCY.HEFLIN Verified Customer Verified Customer

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I’m writing this google review as if I’m writing to the GM of Shottenkirk. There is no way I can fully put into words what a great experience I had buying my car from Shottenkirk Toyota Weatherford. GM of Shottenkirk. There is no way I can fully put into words what a great experience I had buying my car from Shottenkirk Toyota Weatherford. Whether these men, James Hensley and Dillon Erck, are master salespeople or truly as professionally genuine as they appeared to be – I don’t know, but they were able to break down my defenses, making me feel very good about the car I purchased. I went into the car buying process upset about the loss of my previous vehicle. I didn’t want to be buying a car or dealing with a car salesman. I don’t like to haggle, and I don’t like to be cheated. I was as defensive as a person could be. I found Shottenkirk through the online Sam’s club program. I spoke with James the first night I began searching for a vehicle online. My plan was to make the entire purchase online but James came at me with the best sales pitch, his tone very sincere. Over the next few days, he slowly began to wear down, pulling me away from an online purchase and into the direction of Shottenkirk. Through the process, I had to have spoken to twenty sales people from all over the DFW area and beyond – up into Oklahoma and down as far as Bass Drop, Texas. What James told me the first night, that I needed to buy the car from him because he would have the lowest price, was absolutely true. Shottenkirk was a drive for me. I went into the dealership guarded. Then I met Dillon Erck. He and James double teamed me in the best possible way. :) Dillon, the Finance Manager, took the time to make sure I understood everything put in front of me. He didn’t rush me or come on too strong. He innately knew when to give me time, which I greatly appreciate. I was armed with good financing before I went into the dealership and Dillion managed to get me a better interest rate. I really like and appreciate him. I get that I’m gushing over car salespeople but they're worth it. Use these men to buy your next car. If you have any questions, email me. I’ll happily talk more about my experience with anyone who wants to hear. More

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Very shady tactics, refused to do financing unless I came to the dealership. Did a lot of gaslighting and offered me a way low offer on my trade. Wouldn’t recommend to anyone to the dealership. Did a lot of gaslighting and offered me a way low offer on my trade. Wouldn’t recommend to anyone More

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