James Swanson | Page 3

Problem was not fixed. Had to make a call back and I am not happy about it. Had to make a call back and I am not happy about it. More

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Grenier Ford had our car for 17 weeks to do jobs on recall on our 2017 Ford Edge. After getting our car back my husband, who is a certified diesel mechanic, popped the hood to do an oil change and noti recall on our 2017 Ford Edge. After getting our car back my husband, who is a certified diesel mechanic, popped the hood to do an oil change and noticed the engine cover was missing. He called the service department and spoke to Jim Swanson because whenever you call the service manager is "unavailable" and he told us he would talk to the mechanic and find out what happened to our engine cover. After 3 weeks of hearing nothing back from them I went in person to inquire and LACEY, who we unfortunately had to deal with during the 17 weeks of having our car, called me a liar!!!! Customer service and maintenance is not a positive in anyway shape or form at Grenier Ford of Casper, WY. More

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The experience was cordial and the people were friendly. The service done was on time infant it was done sooner than expected. I will use there service again The service done was on time infant it was done sooner than expected. I will use there service again More

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When entering, I was approached immediately, and listened to me sincerely. Offered to take me anywhere, but I waited. Waiting room clean and offered refreshments!! ABSOLUTELY A VERY PLEASANT EXPERIENCE! to me sincerely. Offered to take me anywhere, but I waited. Waiting room clean and offered refreshments!! ABSOLUTELY A VERY PLEASANT EXPERIENCE! More

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It took a long time to get my car in, but when I did the service tech was great. He even went out to the car with me to show me everything. service tech was great. He even went out to the car with me to show me everything. More

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Oil Change Dropped my car off for regular service. The service was completed sooner than expected and I was able to retrieve my car at my convenience. The serv Dropped my car off for regular service. The service was completed sooner than expected and I was able to retrieve my car at my convenience. The service was great, as usual. More

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Best darn people to deal with, so much so, recommended them. The VERY Best! Just lost my husband. Very understanding. Brought my sister along, she was so impressed that she bought the truck of her dreams wit The VERY Best! Just lost my husband. Very understanding. Brought my sister along, she was so impressed that she bought the truck of her dreams with Larry,s help. We will be back! More

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Check Engine light concern When I called to schedule, Jim was great about asking questions about the issues/concerns I was having with my vehicle. Once I brought my pickup in, When I called to schedule, Jim was great about asking questions about the issues/concerns I was having with my vehicle. Once I brought my pickup in, he was great about keeping me informed and explaining what was diagnosed. Vehicle work was completed timely. More

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Great Customer Service I have always had great customer service from the service dept and all the people involved. They went out of their way to get my truck in and make sur I have always had great customer service from the service dept and all the people involved. They went out of their way to get my truck in and make sure I had a vehicle to drive while repairing my truck. I am not happy with the 2015 truck I purchased new in 2015. I have lost count of how many times my truck has been in for repair since I have owned it. More

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New tires on Ford Escape 2013 called and set up appointment shuttled home, car was finished in 3 hours, shuttled back to get car. I was very pleased with everyone. thanks you called and set up appointment shuttled home, car was finished in 3 hours, shuttled back to get car. I was very pleased with everyone. thanks you More

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