James Watty

The one star is only because the car itself is nice and I do like it. Be on full alert in your dealings here though. Dot EVERY I and cross EVERY T with this place. I had a written OTD deal that was also agre do like it. Be on full alert in your dealings here though. Dot EVERY I and cross EVERY T with this place. I had a written OTD deal that was also agreed to in documented texts and when I went to sign and close it, it was $368 higher. I had to beg to get $165 of that off and agree to pay the added $203 over the previously agreed OTD just as a good faith gesture to close the deal. I drove a longs ways to make the deal and they took advantage of that. Additionally, during the test drive I specifically asked about a second key and the salesman replied, “We don’t keep them together; the second key is separated so they aren’t both lost at the same time.”. I said, “Oh, makes sense.”. That would imply that there was a second key. Only after I signed to close the deal and on my way out was I then told, “oh I’m sorry, looks like the auction only gave us one key, I can connect you with my key guy.” I questioned it given I had previously asked about the second key to be told by the salesman that he’d “lean on his management” to fix the problem because he did remember me specifically asking about it. Only, he did nothing and when I later escalated to management, he lied and said he told me before the sale about only being one key. I get why. He messed up and would have had to cover it, so lying was easier and cheaper for him. I’ll add that the one key also had a dead battery which was also supposed to be fixed and was not. All of this was recorded in texts and screenshots (that I won’t initially attach to my feedback out of what little respect I have for the personal names on the documents). Not good enough. You might want to consider wearing a wire to record all your conversations or taking a lawyer in this place with you? Good luck! I do want to say, the one and only gentleman in the finance department seems like a good person trying to do a mountain of work with inadequate resources. I feel bad he has to spring these bad deals on people all day. Anyway, I’ll live and life will go one for me. If you’re on a tight budget though, I’d avoid this place. Also know you will have NO recourse with management if something goes wrong. If you’re ok with all that, buy away. More

by BRH Verified Customer Verified Customer

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Treated great by our salesman…he was very knowledgeable about the jeep we purchased…would buy from him again about the jeep we purchased…would buy from him again More

by DAVIDJROANOKE Verified Customer Verified Customer

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We enjoyed working with the dealership on our purchase. Very kind and reasonable assistance and very good experience overall. Very kind and reasonable assistance and very good experience overall. More

by MOOREPAWS7174 Verified Customer Verified Customer

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Team Nissan of the New River Valley was very helpful with helping me find the right vehicle for me for the right price. helping me find the right vehicle for me for the right price. More

by QUINLANMULLINS Verified Customer Verified Customer

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Hugh did a great job of finding us a great car for my sons 18th birthday, will definitely come back and get a truck when I’m ready. sons 18th birthday, will definitely come back and get a truck when I’m ready. More

by NMARSELL1986 Verified Customer Verified Customer

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very freindly had no complaints the facility was clean and orderly and I would definitely buy here again and orderly and I would definitely buy here again More

by CHANCEFINK15 Verified Customer Verified Customer

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Everyone was very helpful and worked to get everything that I wanted and needed. Very nice and clean that I wanted and needed. Very nice and clean More

by brittnii_blake Verified Customer Verified Customer

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Great experience buying a new car from this dealership. Able to get just whar we wanted Able to get just whar we wanted More

by Jack.cassady Verified Customer Verified Customer

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Nicely done. Very smooth transaction. Very pleasant staff, finance manager was very helpful as well as our sales manager Very smooth transaction. Very pleasant staff, finance manager was very helpful as well as our sales manager More

by rlh4157 Verified Customer Verified Customer

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Clean facility, the employees were very nice and knowledgable. The buying experience was very enjoyable. knowledgable. The buying experience was very enjoyable. More

by alav6964 Verified Customer Verified Customer

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