James Yelvington

I appreciated that James and Ryan allowed us to return the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisi the car we first purchased after a few days and let us buy a second car, which we are very happy with. While James is a nice guy, he knows surprisingly little about the cars and the sales process, and he does not follow through on anything he says he will do without several reminders. Ryan seems to be very knowledgeable, and I would have given him 5 stars. But he is a manager, and he should not have let so many promises languish. Furthermore, he should not have allowed the incomplete CPO inspection that was sent to BMW and then had to be re-done. The whole process of getting the small amount of promised work done on the car and getting it "CPOed" ended up taking a month after we the day that we made the purchase. I think that the manager must take some responsibility for this long process. As for the actual financial deal, this was done by Lucy. She was a fast talker, and we felt that she misled us about the extended warranty and service options. And we ended up without receiving the documents with the key information about the options that we had selected. We did appreciate Todd for sitting down with us the next day and explaining clearly to us the things that Lucy had glossed over. He also gave us the documents that Lucy had not given to us. Overall, we are not really upset about our experience; we just felt that James and the rest of the team should have paid more attention to the details that would have made the process smoother and more efficient. More

by TMINTON Verified Customer Verified Customer

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Gebhardt BMW’s professionalism and attention to detail was very appreciated during the purchase of my new 2025 BMW X5 50e. Strongly recommended! was very appreciated during the purchase of my new 2025 BMW X5 50e. Strongly recommended! More

by JeepWranglerGuy Verified Customer Verified Customer

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Excellent service from all. Thank you Gebhardt BMW for making this an easy process. I love my "new" Audi Q7 ! Thank you Gebhardt BMW for making this an easy process. I love my "new" Audi Q7 ! More

by allisonmoreno11 Verified Customer Verified Customer

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This was the easiest car deal I’ve ever experienced. Everybody was nice and catering to my family. The process was very smooth. I would definitely do business with Gebhardt again. Everybody was nice and catering to my family. The process was very smooth. I would definitely do business with Gebhardt again. More

by no2bondo Verified Customer Verified Customer

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Had an amazing experience with James, Ryan, and Nela. They were extremely professional, personable, and knowledgeable. I am thoroughly impressed by the whole process from the moment we arrived to when we They were extremely professional, personable, and knowledgeable. I am thoroughly impressed by the whole process from the moment we arrived to when we drove our new vehicle off the lot. Thank you James, Ryan, and Nela!! More

by KATHRYNCUMMINGS06 Verified Customer Verified Customer

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James and Ryan made this such an easy and low pressure buying experience. Thank you! buying experience. Thank you! More

by kristinhowecole Verified Customer Verified Customer

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Great experience, very helpful and quick to close the deal. Very satisfied overall and love my truck deal. Very satisfied overall and love my truck More

by rlreecer Verified Customer Verified Customer

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The service provided was exceptional. The team went way above and beyond my expectations! Thanks! The team went way above and beyond my expectations! Thanks! More

by cjensen8 Verified Customer Verified Customer

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The Gebhardt employees were easy to deal with, good communicators and they made the purchase process easy. communicators and they made the purchase process easy. More

by TR Verified Customer Verified Customer

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I had the absolute best experience working with James and Ryan and have already recommended James and Gebhardt to a friend. So impressed by the communication and transparency. Ryan and have already recommended James and Gebhardt to a friend. So impressed by the communication and transparency. More

by jillroryslater Verified Customer Verified Customer

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