Jason Gebara

I recently leased an MDX from MetroWest Acura, and the entire experience was fantastic from start to finish! Dorian was professional, knowledgeable, and incredibly helpful throughout the process. He made entire experience was fantastic from start to finish! Dorian was professional, knowledgeable, and incredibly helpful throughout the process. He made everything easy to understand and ensured I found the right vehicle for my needs. Jason from the finance department was excellent to work with as well. He explained all the options clearly, answered my questions, and made the paperwork process smooth and stress-free. I would also like to thank Korab for his outstanding customer service and professionalism. It was clear that the entire team was committed to making sure I had a great experience. I never felt pressured, and everyone was friendly, transparent, and attentive. I am extremely happy with my new MDX and highly recommend MetroWest Acura!! More

Report | Print

I had a fantastic experience buying a used car with Fabricio. From the moment I walked in, he made the whole process feel easy and stress-free no pressure whatsoever, just genuine help finding the righ Fabricio. From the moment I walked in, he made the whole process feel easy and stress-free no pressure whatsoever, just genuine help finding the right fit for me. Fabricio clearly knows his stuff. He answered every question I had with confidence and walked me through everything I needed to know about the vehicle. On top of that, he made sure I got a great deal, which I really appreciated. The whole process was quick and smooth from start to finish. If you’re looking for a salesman who actually has your best interests in mind, ask for Fabricio and you won’t be disappointed! More

Report | Print

Initially, things went well. I was encouraged and promised that the “full” cost of my previous lease would be covered in order to make the deal happen. There were no issues at fi I was encouraged and promised that the “full” cost of my previous lease would be covered in order to make the deal happen. There were no issues at first. However, they only issued part of the payment and declined to provide the remaining balance. I had multiple conversations with both a sales representative and someone from finance, and I clearly explained that my previous leasing company would issue the final bill later—and that the amount could be higher. Everyone was aware of this. Long story short, they are now unwilling to honor their word or the agreement. The sales representative was extremely focused on getting a positive review from me. He asked several times whether I had received the survey email and even told me what score to give him. I completed it in good faith, but in retrospect, I did so too early. Once the issue with the remaining payment came up, he stopped responding to my messages. He also ignored me when I followed up about a specific car feature that I had explicitly asked about and was assured the car had—but it turns out it does not. Overall, this has been a very frustrating experience, and I am still dealing with the situation. More

Report | Print