Jason Parker

Kanyon was great to work with. He had the car I was looking at pulled up and was well prepared. They accepted a personal check which saved me a trip to the bank. I told the manager He had the car I was looking at pulled up and was well prepared. They accepted a personal check which saved me a trip to the bank. I told the manager that I wasn't buying the warranty, and he didn't pressure me. Everything was super smooth! I got a nice car at a good price. More

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Indy Hyundai Experience - Unauthorized Hard Inquiry My first leased vehicle I purchased in NYC before we relocated over to Indy was up for either getting a new lease or financing my current 2020 Hyundai S first leased vehicle I purchased in NYC before we relocated over to Indy was up for either getting a new lease or financing my current 2020 Hyundai Santa Fe. My visit started out Great with meeting Kanyon (Sales Floor Mgr) and hearing me out as to what I was looking to do. As mentioned, I originally purchased my Hyundai in NYC where the process (believe it or not was MUCH smoother). Once it was time to discuss potential quotes; Kanyon asked me what my credit score was so he may pass it to the Finance mgr to run the estimated quotes. As I’m waiting for the quotes; I received a notification from Credit Karma that there was a hard inquiry on my credit. At this point I was confused as I didn’t sign any waiver to run my credit as we were still discussing the quote options (hypotheticals). When Kanyon returned I asked him why and how my credit was ran without me signing off on giving approval to run it. I also informed him that I already was pre-approved through Capital One with an offer and pending the quoted options I would most likely go through Capital One as they would run my credit once finalized (for my current lease buyout or a new vehicle). Capital One pre-qualification was enough to cover a New Santa Fe with all the bells and whistles; which I was considering. Kanyon commented he wasn’t aware that my credit was ran and went to get the Finance Mgr, Austin PEUGH. This is when things went down hill extremely quickly… Austin came over and pretty much said he HAD to run my credit to get numbers. I explained to him this wasn’t my first time to a dealership and that I’m aware of the process. He could have generated estimates based on what I provided without running my credit. The guy had an attitude with me (not even a personality) & at no point even apologize or offer to rectify the issue. He did ask what I wanted to do to move forward & I asked him to correct the error in pulling my credit without my permission. He said I would need to follow up directly with the credit bureau on my own. After his remark I asked to speak to his Manager; since Austin throughout this entire time was speaking to me in a Condescending manner. While waiting for his mgr i reviewed the quotes he provided for a new lease… he played your typical sales game where they wanted to get my car to resale as a certified preown vehicle. I researched Kelly’s Blue Blue before going to the dealership that morning and my car was valued at $29K for CPO meanwhile this guy was low balling me with $26k. He didn’t even take the time to check/review my residual value on my car through Hyundai finance. Either-way Finally I had the opportunity to speak with Jason Parker who introduced himself as the assistant GM. Jason listened and immediately apologized for the situation. I Thanked him for acknowledging the mistake by his Finance Mgr. He mentioned he would follow up on Monday with the GM to review options regarding my credit being ran without my permission. He did take the time to explain that capital one would pull my credit and they would need to send over Hyundai’s credit pull to them. After all of this frustration I was annoyed and simply wanted to leave with my current vehicle financed as this place definitely didn’t deserve my business. Good Luck to whomever is deals with Austin. The other 2 guys were easy to speak with Jason and Kanyon. https://maps.app.goo.gl/Bz5X2Vj99bXDY8hGA?g_st=ic More

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I PURCHASED A 2017 NISSAN PATHFINDER FROM THIS DEALER AND TRADED IN MY 2013 HYUNDAI SANTA FE THAT WE WERE HAVING OIL LEAKING ISSUES WITH. THE PURCHASING PROCESS WENT SMOOTH BUT AFTER JUST 11 DAYS OF HAVING T TRADED IN MY 2013 HYUNDAI SANTA FE THAT WE WERE HAVING OIL LEAKING ISSUES WITH. THE PURCHASING PROCESS WENT SMOOTH BUT AFTER JUST 11 DAYS OF HAVING THE VEHICLE WE BEGAN TO NOTICE OIL LEAKING AND A BURNING SMELL. I TOOK IT BACK TO THE DEALER TO HAVE THIS LOOKED AT AND THEY TOLD ME IT NEEDED A FRONT AND REAR VALVE GASKET COVERS REPLACED. I ASKED TO SEE THE INSPECTION REPORT DONE FOR THIS VEHICLE AND COME TO FIND OUT THERE WAS NO INSPECTION EVER DONE. I WOULD PRESUME THEY GOT THIS VEHICLE AND CLEANED IT THEN PUT IT OUT FOR SALE WITHOUT EVER LOOKING AT IT. NOT A GOOD STANDARD FOR QUALITY VEHICLES SALES IN MY OPINION. UPON FINDING OUT THERE WAS NO INSPECTION I WAS TOLD BY THE GENERAL SALES MANAGER THAT IF I GAVE THEM GOOD REVIEWS ON A NUMBER OF SOCIAL SITES THEY WOULD TAKE CARE OF ME AND DO THE REPAIR WHICH SOUNDS LIKE THEY WANTED ME TO LIE ABOUT THE TRUE SERVICE I RECEIVED. WE HAD THESE REPAIRS DONE AND I TAKE MY VEHICLE HOME AND IN A MATTER OF HOURS MY VEHICLE IS DEAD IN A GROCERY PARKING LOT. I HAVE THE VEHICLE TAKEN BACK TO THE DEALER THE NEXT DAY AND DUE TO INCLEMENT WEATHER THE SERVICE DEPARTMENT WAS CLOSED AND I HAD TO LEAVE MY VEHICLE THERE OVER THE WEEKEND INCONVENIENCING MY FAMILY. I LEFT THE KEYS WITH THE GENERAL SALES MANAGER AND WAS TOLD HE WOULD HANDLE THINGS AND HAVE ME TAKEN CARE OF. I EVEN MENTIONED MY CONCERND OVER THE SERVICE DEPARTMENT AND THEIR TRACK RECORD OF INABILITY TO CORRECTLY DIAGNOSE AND REPAIR PRIOR ISSUES. THE GENERAL SALES MANAGER TELLS ME THAT THERE IS ALL NEW STAFF BACK IN THE SERVICE DEPARTMENT NOW PRETTY MUCH AFFIRMING THAT BAD SERVICE MAY HAD BEEN GOING ON AND PEOPLE WERE REPLACED BY MANAGEMENT. WE ARE NOW TO MONDAY AFTERNOON AND I HAVE HEARD NOTHING FROM THE DEALER. MY WIFE GOES BY AND THEY HAVE YET TO LOOK AT MY VEHICLE SO THEY TAKE IT BACK AND FIND OUT THEY HOOKED THE NEGATIVE BATTERY TERMINAL UP WRONG WHEN THEY DID THE GASKET REPAIRS TWO DAYS EARLIER. THEY FIX THIS ISSUE THEY CAUSED AND WE GO ABOUT A WEEK AND A HALF AND ARE STILL SMELLING OIL AND HAVE SPOTS OF LEAKING OIL IN OUR DRIVEWAY. WE TAKE THEY CAR BACK TO THEM AND THEY TELL US IT WAS RESIDUAL OIL ON THE ENGINE FROM THE PRIOR WORK. I DO MY OWN INVESTIGATION AND FIND THAT THE OIL DIPSTICKK IS DAMAGED AND BUY ONE ONLINE FOR $13 AND THAT SEEMS TO STOP THE ISSUE. WE GO ANOTHER TWO WEEKS TO RIGHT NOW AND I STILL HAVE A SLIGHT OIL LEAK AND BURNING SMELL COMING FROM MY CAR. I WOULD NEVER RECOMMEND THIS DEALER FOR ANY SERVICE OR ANY KIND OF WORK. THEY SEEM LIKE A BUSINESS THAT IS NOT CUSTOMER FOCUSED AND DOESN'T TAKE QUALITY CARE TO THE SERVICE THEY PROVIDE. WE AS CONSUMERS NEED TO STAY UNITED AND HAVE EACH OTHERS BACK AGAINST BUSINESSES THAT SUPPLY SUB BAR AND BAD SERVICE. WE CONSUMERS ARE THE ONLY THING THAT CAN MAKE A DIFFERENCE AGAINST PLACES LIKE THIS. More

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I came in and purchased a 2017 Nissan Pathfinder and they gave me a great deal and helped with repairs on the vehicle. I recommend going to them for a new vehicle and services needed. gave me a great deal and helped with repairs on the vehicle. I recommend going to them for a new vehicle and services needed. More

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Good staff and they are ready to make it work for you your desires and they are highly professional your desires and they are highly professional More

by ABIOLAWALE18 Verified Customer Verified Customer

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Great people to do business with. Would not buy a car anywhere else. Reliable great looking cars. Would not buy a car anywhere else. Reliable great looking cars. More

by KATBILLI999 Verified Customer Verified Customer

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Easy to work with Micheal and Mitch made sure I got back on the road with minimal hassle. Thank you guys on the road with minimal hassle. Thank you guys More

by DEVIN_1127 Verified Customer Verified Customer

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I bought a car from this dealship and they've been awesome in every aspect I will be taking my car there for service also awesome in every aspect I will be taking my car there for service also More

by DEBBIEP0510 Verified Customer Verified Customer

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The best customer service ever! That is rare anymore! This place treat you as family That is rare anymore! This place treat you as family More

by JASON.PARKER0 Verified Customer Verified Customer

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Great experience, great people. Jared, Ryan and Jason made our experience very easy and enjoyable. Jared, Ryan and Jason made our experience very easy and enjoyable. More

by Brooke Verified Customer Verified Customer

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