Jason Tormo

Mr. Grieco, I bought a Cadillac XT6 from your staff at Grieco Ford, Nov. 29, 2025. I had been communicating with various staff through text for about a week. One in particular was Eli, who I told that I w Grieco Ford, Nov. 29, 2025. I had been communicating with various staff through text for about a week. One in particular was Eli, who I told that I was in the process of chemotherapy, and would not be able to close the deal that day. He didn't give a darn about my health, he was just about selling the car. I was about to move on to another dealership, when salesman Fergi texted me and apologized for Eli's behavior, and I told him I was feeling well enough to drive over from Ft. Myers on Saturday to drive the car and inspect it. I had a 2021 Cadillac with 61K miles and wanted a more reliable car driving to Tampa every week to go to Moffitt Cancer Center. I called Feri Saturday morning to remind him that I was coming over to test drive the car. When I arrived, they had to jump start the Cadillac, and the car was filthy dirty. I was disappointed to say the least. When I drove it, I noticed an alarm that said change the air filter immediately. While I was driving the car, I was paying close attention to where I was going in a new car, in an unfamiliar place. I did not notice that the dashboard had been "warped" due to heat or something. I only noticed on my way back to Ft. Myers, and called immediately to speak to Mike Messina or John. I found out later that the car was sitting for 55 days. I would have not bought the car, if I saw that the entire dashboard will have to be replaced. I spent 3 1/2 hours waiting around for one salesman juggling multiple customers, and stopping in to check if I needed water or something. During this process, Mike Messina was great, and John was also very good. Mike Messina made sure they put in a new battery, and had the air filter replaced. But, shouldn't this car have been prepared, when you have a good prospect, driving 3 hours to drive the car? I put $2,000 cash down, and wrote a check for the remaining balance. I want to be compensated for the dashboard to be repaired. I got one key fab from your dealership, and no Cadillac Book,/ warranty info as usual in the glove box. I sent "G" the salesman, photos, and have many more if you want to take a look. I have not heard back from any Manager, which is why I am reaching out to you. I'm just not happy...from the car being not prepared when I arrived, to the waiting around to get the finances done, and me out the door..I was hurting physically, and needed to go home. Your salesman knew I was buying this car to drive back and forth for my Cancer treatments, and I was driving in from Ft. Myers, if I felt up to it...Then they had to unearth the car from under a tree somewhere, when I arrived...pretty unprofessional.. I chose this dealership because I was familiar with the Grieco name, and that they donated to St. Jude, and they had affiliation with Cambodia, where I worked and lived in SE Asia, for many years. I would like Grieco Ford to reimburse me some money that I paid for the repair...the car was not as described, and a key fab that Mike Messina promised me. My last conversation with Mike Messina, was I asked him to call me on the phone, instead of these text messages, which he did. He told me he spoke with Louis and got the approval for the repair or with cash towards this. Mike hadn't contacted me for a few days, until a few days ago, he told me he no longer works there. Mike was a good guy to me. He just seemed like he had a lot of "irons in the fire".. I’m not asking for the full amount, of $1,100, since I guess it was my fault too, and I should have seen the defect while test driving. Please share the difference with me. I emailed the GM(Louis Izquierdo) and he said he will find a resolution. I emailed the Grieco family. Nothing, terrible customer service. Never again!! Just send me the key fab...as promised. More

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PLEASE DO NOT BUY any vehicle from this dealership as they do not give a F*** about you or the vehicle that you drive, bought a used Ford transit awhile back from the idiots and van did not have a jack o they do not give a F*** about you or the vehicle that you drive, bought a used Ford transit awhile back from the idiots and van did not have a jack or tire key - had van towed and they REFUSED me to buy a new tire and fix the problem. My husband and I in our 60's were forced to leave and find the tools to go back and change the tire ourselves, would you do this to your mother? More

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Great experience with this crew. I bought vehicle online. Every question I had they answered. Sent all the pictures and video of truck I asked for. My salesman followed me to retur I bought vehicle online. Every question I had they answered. Sent all the pictures and video of truck I asked for. My salesman followed me to return rental car, and brought me back to dealership. Jus a great overall job from whole team More

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What an awesome car buying experience from Keythsia setting everything up while dealing with Cole who was extremely knowledgeable courteous and promo with everything down to the store manager Raimumdo. setting everything up while dealing with Cole who was extremely knowledgeable courteous and promo with everything down to the store manager Raimumdo. We will definitely return to Greico Ford for any future car purchases. More

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Es una atención excelente con gran profesionalidad ayudando y dando satisfacción a las exigencias del cliente ayudando y dando satisfacción a las exigencias del cliente More

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Nice to go to a dealer and the guy wasn’t pushy at all I went to him for a price and went from there very helpful , honest and smooth , calm , and collected he was perfect guy for the dealer! I will recomme went to him for a price and went from there very helpful , honest and smooth , calm , and collected he was perfect guy for the dealer! I will recommend him to anyone looking a vehicle! Thanks Justin More

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The Service Team at Grieco Ford Fort Lauderdale is horrific. I took my vehicle there for a tire rotation and oil change and was told I need a brake job. They neglected to tighten the lug nuts and al horrific. I took my vehicle there for a tire rotation and oil change and was told I need a brake job. They neglected to tighten the lug nuts and also forgot to put the brake fluid cap back on. I called the Service Manager and was told “sorry.” Avoid at all costs. More

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Excellent service and fast attention. Everything was fast and easy. Answer all my questions and my request. Fill up the gas tank and all my request. I made all the pre order by internet t Everything was fast and easy. Answer all my questions and my request. Fill up the gas tank and all my request. I made all the pre order by internet that was easy and fast. They were very kind and courteous. Will bye here again. More

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We bought a used F 350 from this dealer on 1/13/24 driving 10 hours from out of state. Edward Vazquez, the salesman, was very good. We had issues getting my plates from SC. The dealership should know driving 10 hours from out of state. Edward Vazquez, the salesman, was very good. We had issues getting my plates from SC. The dealership should know the paperwork involved because they are in that business. The dealership gave us temporary plates twice and still no tags. The third time Mercell told me that she couldn’t issue me a third temp plate and we would have to go purchase a plate from DMV. We we’re promised that we would have a plate until we received my plate. Called Mercell before the first ones expired and they sent me a plate five days after that first plate expired. Needless to say, going back and forth with them in the process…. I received my plates thirteen days after my second temp plates expired on 3/15/24 …I’ve been ridin with expired plates. We bought the truck to pull a camper and already had plans for camping trips. They were aware of our situation when we were going to purchase the vehicle. They should have kept us legal with temp plates!!! Don't think that was to much to ask for! We didnt get our plates until today, delivered by UPS overnight on 3/28/24 . Yes, the truck was a very nice F350 and clean and BUT we surely paid a price, 3500 over book value. They made out good on this truck. Not very happy with them! Old story - tell you what you want so they can sell it to you!!!!! You are on your own once they have your money!! Not good business relations if you want repeat business. Customer service needs to do better. More

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From my initial inquiry, Grieco was top notch. Regular communication, answered every question. And we’re able to negotiate. Chris costa is an excellent sales person. He made the purchase process s Regular communication, answered every question. And we’re able to negotiate. Chris costa is an excellent sales person. He made the purchase process seamless and kept his word every step of the way- dealing with Grieco was definitely an enjoyable experience! More

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