Jason Whitlock

On the evening prior to my visit, I scheduled an appointment online for a diagnostic test due to my check engine light coming on. When I arrived for my appointment, I was informed there would be a s appointment online for a diagnostic test due to my check engine light coming on. When I arrived for my appointment, I was informed there would be a short wait due to a high volume of customers. I completely understood and appreciated the courtesy of being informed. As someone who has purchased two vehicles from Landers Kia and has always brought my vehicles to your shop for maintenance and service, I’ve come to expect—and have consistently received—excellent customer care. However, during this particular visit, I ended up waiting for five hours for a diagnostic test to be completed. While I was briefly checked in on twice during that time, there didn’t appear to be any sense of urgency or communication about when my vehicle would be seen. As someone who values and respects the work your team does—especially under the difficult conditions of extreme heat—I want to make clear that my intention is not to place blame or get anyone in trouble. That said, the extended delay without consistent updates or follow-up left me frustrated, particularly because it consumed the better part of an entire day. As a loyal customer, it’s disappointing to consider seeking out other Kia service centers, but moving forward I may need to explore additional options in order to avoid similar wait times. More

by baileypendergrass29 Verified Customer Verified Customer

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I’ve had my Kia serviced at Landers Kia twice for routine oil changes, and on both visits I asked them to address a broken piece on my bumper. On the first visit, I was told the technician simply “popped oil changes, and on both visits I asked them to address a broken piece on my bumper. On the first visit, I was told the technician simply “popped the piece back in” and it should be fine. It wasn’t — the piece has popped out at least a dozen times since then. On the second visit, I was told the part was broken and that they wouldn’t cover a broken part. I explained that the piece came loose when the car had less than 400 miles on it, which means it was either defective or not properly installed from the start. After speaking with the service manager, I was told it was due to “impact damage.” The problem with that explanation is the so-called “impact” happened three months after the piece first came loose, so it clearly wasn’t the cause. In short, the issue was never properly addressed, and I’m left with a broken part on a nearly new vehicle. I’m extremely disappointed in both the service and the refusal to stand behind the condition of the car at the time of purchase. More

by swashkowiak Verified Customer Verified Customer

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Mike, did over and beyond helping with the car. Job well done thank you for working so hard. Job well done thank you for working so hard. More

by klewis101954 Verified Customer Verified Customer

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Never clear on what services have been completed and need to be completed . Seems like there is always some confusion. to be completed . Seems like there is always some confusion. More

by suinmass Verified Customer Verified Customer

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From start to finish Landers Kia was hands down the best experience I've had. The communication and ease of the process due to my age was truly appreciated! 😊 experience I've had. The communication and ease of the process due to my age was truly appreciated! 😊 More

by ladymbrooks007 Verified Customer Verified Customer

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I'll never buy another kia. I should have known better than to pay my car off early. I should have known better than to pay my car off early. More

by markbroach Verified Customer Verified Customer

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The salesman was very responsive and had the car cleaned are ready for test drive are ready for test drive More

by halbert32 Verified Customer Verified Customer

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I would have gave them 5 stars but the second visit was different than the first. There was no making you part of the process like the video of them doing the work and letting me see what all was being don different than the first. There was no making you part of the process like the video of them doing the work and letting me see what all was being done and keeping me informed. Also they did not reset the digital display when the oil was changed. My first visit stood out because it appear that they went beyond an average oil change and the second visit was like any where else but. It the same as the first visit with half effort as the first visit. No video record of the actual work being done. Over all the service was good but not as it was the first time and first service I received at 5000 miles. More

by jeffrey.long1 Verified Customer Verified Customer

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The salesman was great to work with, and the management even came out to help out with the deal. Was one of the best experiences I've have had a car dealership. even came out to help out with the deal. Was one of the best experiences I've have had a car dealership. More

by jamie66 Verified Customer Verified Customer

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The service is top notch and I really like the comfortability of the waiting lounge. comfortability of the waiting lounge. More

by uniquesomeone Verified Customer Verified Customer

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