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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
91 Reviews
4.8

91 Reviews

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91 Reviews of Jay Carlos

August 16, 2025

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Employee Rating

I have had a Nissan Altima for 15 years. City Limits Nissan has serviced it over the last 2 years. They provided great service to my older vehicle. Recently I finally let the car go and boug More

by SADE DAWSON-LOVE
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stevorn Richards, Miguel Vega-Centeno, Emmanuel Soto

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Aug 18, 2025

City Limits Nissan responded

Thank you so much for taking the time to tell us about your experience, I will be sure to pass your comments along and we hope to provide you with many more happy miles! Thanks again and have a fantastic week! Jason Laguna General Manager

July 31, 2025

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Employee Rating

Jay was very profesional, and helpfull. service was quick and thorough. A dealership you ca trust!!! More

by revrocket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with the Service team, and appreciate that you took the time to tell us about it! If you need anything at all please don't hesitate to call us at 512-444-1400 and we'd be more than happy to help. Thank you and have a great weekend! Jason Laguna General Manager

July 31, 2025

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Great customer service. Outstanding knowledge, professional, friendly and helpful. Excellent service. I would recommend family and friends. More

by francis_navarro350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Aug 01, 2025

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 15, 2025

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Employee Rating

Excellent costumer service! Jay helped me with my car and he is always super helpful and professional. Goes above and beyond!! More

by supergirl785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2025

City Limits Nissan responded

We are so happy to hear you consistently receive the top notch service we strive to provide and appreciate that you took the time to tell us about it today! We hope to be able to provide you with many more happy miles, and we look forward to your next visit with us! Thanks again and have a great rest of your week! Thank you, Jason Laguna General Manager

July 10, 2025

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Employee Rating

Service was topnotch! Agent were very accommodating. They offered me a ride back to my house since my oil change/recall and tire rotation will take some time. Will keep co More

by shangrila_shields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2025

City Limits Nissan responded

Thank you for leaving us a review regarding your service visit, we appreciate your feedback and are happy to hear the team took great care of you! If you need anything at all please don't hesitate to contact us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

July 07, 2025

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It was a great experience since the new owners have taken over! Jay and Eric were very helpful. More

by LISA@SPITCOOL.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric 5 stars

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Jul 07, 2025

City Limits Nissan responded

We are happy to hear the team took great care of you during your recent service visit and appreciate you taking the time out of your day to tell us about it! Here's to many more happy miles, thanks again and have a great week! Jason Laguna General Manager

July 06, 2025

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Courteous, professional, was able to get in and out quickly; Service Writer Jay was great More

by djy_1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

City Limits Nissan responded

We are so glad to hear you had a great service visit and appreciate you taking the time out of your day to tell us about it! Please reach out if you need anything at all, and have a fantastic week! Thank you, Jason Laguna General Manager

Jul 10, 2025

City Limits Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at City Limits Nissan! We are always more than happy to assist you if anything else comes up. Take care!

July 03, 2025

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Employee Rating

I had a problem with my passenger door and this team dont check properly. Just to rotate wheels I 'd wait like 4 hrs and I had appointment. More

by jcarlos.barrientos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chenin Buck, Daniel Sanchez, John Torres, Alex Ramirez

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Jul 03, 2025

City Limits Nissan responded

We are sorry to hear you were not satisfied with your service visit, and appreciate you taking the time to leave us your feedback. We will discuss this with the team and then reach out to you shortly to hopefully resolve this issue with you. Thanks again and have a great day. Jason Laguna General Manager

June 26, 2025

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Employee Rating

Great service. Very professional and efficient. This was my first time here and I will definitely be coming back in the future. More

by Blake Helle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us a review regarding your recent service visit, we appreciate you and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, we are always happy to help and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

June 24, 2025

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My service consultant Jay was great, I really appreciated the complimentary Lyft service. Great job by everyone involved! More

by timothycshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

City Limits Nissan responded

We are grateful for the opportunity to earn your business, and that you took the time out of your day to tell us about your service visit! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great week! Jason Laguna General Manager

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